The room we stayed in was a 2-room suite at the Inn at The Mountain and it was recently remodeled. It was extremely nice and spacious, perfect for our family. The new Murphy bed was a great addition, much better than the typical pullout couch.

All in all, our experience at this hotel was wonderful. We couldn't find any faults or areas for improvement.

We had a wonderful stay at this hotel. The cleanliness of the rooms and hotel facilities were impressive. We also appreciated the convenient parking available. The hotel's transportation services, including shuttles, were a great help, especially since my husband had a broken foot. Additionally, the location was perfect for exploring nearby attractions such as Sleeping Bear Dunes and Traverse City. The staff were friendly and provided excellent service throughout our stay.

Nothing that we didn't like.

Convenient location, clean rooms, comfortable beds, great customer service, variety of amenities.

The location of the hotel in the Totem area is convenient, as it is close to many other spectacular northern Michigan attractions. The room, although small, is modern and clean. The bathroom has heated floors and towel racks, providing a luxurious touch. The staff is friendly and helpful, making the stay enjoyable. The breakfast at the hotel restaurant is delicious and there are additional dining options available. Guests can also enjoy the outdoor pool and hot tub area. The hotel provides a beautiful setting with a welcoming atmosphere.

The bar and the marketplace at the hotel close early, limiting dining options and convenience for guests.

Great value for money with many activities close by, especially in the winter for skiing! The rooms were clean and well-maintained, with comfortable kingsize beds and a bigger kitchen than expected. Loved the view of the slopes and there was something for every level of skier. The breakfast was tasty and kept us full for our busy days exploring the area.

All was well, no issues to report.

The resort offers a charming and clean environment with friendly and helpful staff. There are various amenities to enjoy, such as a mini market and activities like laser tag. The location is convenient for accessing nearby towns and attractions, making it an ideal choice for exploring the area.

Felt completely at ease, no complaints at all.

A Winter Wonderland at Crystal Mountain! We arrived on a Saturday and everything was ready for us, from lift tickets to keys. The room was clean and comfortable, with in-room coffee provided. The next day, we hit the slopes again and had a blast. The electric vehicle charging area nearby was a convenient bonus. I highly recommend this resort for a fun-filled family vacation.

Beautiful resort, friendly staff, great mini market manager, excellent food, nice room.

Nothing, no complaints at all.

We had a fantastic stay at this hotel! The cleanliness was impeccable, with beautifully maintained amenities. The parking was convenient, and the hotel provided transportation to resort activities. The location was ideal, just a short walk from the pro shop and Crystal Center, and the nearest ski lift was easy to access. The breakfast provided was delicious, and the staff were friendly and helpful.

No negatives from this hotel.

The property was great! The location was perfect, with convenient access to ski lifts and other amenities. The room at the Hamlet was big and clean, with a fantastic view of the slopes. The mini kitchenette in the room was very convenient for our family. The on-site outdoor pool was a hit with our kids. We also enjoyed the alpine slide and archery activities.

Felt at home instantly, nothing to complain about.

The resort was charming and clean, and the staff was friendly and helpful. The amenities were well-maintained, and the location was great. It was conveniently located, with only a 25-minute drive to Traverse City or Glen Arbor. The price was also reasonable compared to other hotels in the area.

One thing I disliked was that there was limited diversity among guests. As a mixed race family, we felt uncomfortable and received unwanted attention from other guests.

I had a fantastic stay at this hotel during the Thanksgiving weekend with my family. The hotel had so much to offer, from ice skating to sitting with Santa and enjoying bonfires. The rooms were clean and pet-friendly, which was a big plus for us. The location was also great, with easy access to other attractions in northern Michigan. We particularly enjoyed our time at the Cabbage Shed in Elberta. we thoroughly enjoyed our time at this hotel and would highly recommend it.

There was only one minor issue during our stay, but it didn't affect our overall experience. The hotel could work on updating their dining options, as it seemed like the menu hadn't changed much over the years.

The breakfast lacked simple coffee and muffin options. The bistro served amazing subs. Wintergreen condo exceeded expectations. Friendly staff at front desk were very helpful. The employees, especially Logan, showed great interest in ensuring kids had fun.

The staff was helpful, shuttles, ice delivery, proximity to attractions, mountain concert, splash pad.

Everything is what I need and want.

The room was perfect for a family of 4 with a great view of the slopes. It was very clean with a convenient mini kitchenette. The beds were comfortable and the location was ideal for a ski vacation. Everything we needed was within walking distance, including the ski locker and lifts. Great customer service and quick check-in.