The stay at this hotel was amazing. The staff was always helpful and kind. The rooms were fantastic and cleaned daily. The breakfast had a variety of options, ensuring you didn't get tired of it. The hotel also had an outdoor pool, perfect for those who want to relax and swim. I highly recommend this hotel for a great experience.

One downside was the noise level. Our room was located next to the lobby, and it was quite noisy, especially during the early hours.

Friendly staff, convenient parking, nice room and hotel cleanliness, delicious breakfast with many options, comfortable beds, cold AC.

Nothing, no complaints at all.

My recent stay at Hampton Inn was for two nights for a business appointment. The hotel's convenient location, pleasant staff, cleanliness, ample parking, and easy room access were all standout features. I particularly enjoyed the nice view of the pool from my room and the attractive furniture and decor. However, the most remarkable aspect of my stay was the exceptional staff, especially Mike, Lee, and the front desk team, who went above and beyond to assist with any needs and made my stay enjoyable.

Totally recommend this hotel.

The hotel offered convenient amenities such as a TV, microwave, fridge, and coffee maker in the room. The location was great, with plenty of stores and restaurants nearby. The staff was friendly and helpful, providing excellent care and assistance during my stay.

The room size was a bit small and the bathroom was not the most comfortable, with limited space for only one person at a time. The hotel could use some updating, as the walls were thin and noise from neighbors and highway traffic was easily heard.

We enjoyed the great location of this hotel, which made it easy for us to access the highway. The staff were friendly, especially the breakfast staff who offered us a good selection of food options. We appreciated the free Wi-Fi in the rooms, which was helpful for us to stay connected. The room was clean and well-stocked with amenities like tea and coffee facilities, ironing facilities, and a flat-screen TV.

We would recommend this hotel to others and thought it was a great place to stay.

As a tourist, I loved the convenient location of the hotel, adjacent to a strip mall. It was great for families and there were national chain restaurants nearby. Walking distance from Restaurant 99 and a fantastic wine store called "Table and Cine" that offered charcuterie and cheese to pair with the wine. If you're from the NYC area and have a cooler, make sure to stop by Aldi, where you can find milk for only $1.49 per gallon, which is unheard of in NYC.

I felt at home instantly at Hampton Inn West Springfield and had nothing to complain about.

Friendly and professional staff, nice rooms with small drawers under TV and side tables to bed, spacious couch, handy location along highway, good-sized fridge in room.

The staff at the hotel were extremely friendly and helpful. They went out of their way to assist me, even after their work day was done. Lee from the front desk was especially standout, always meeting my requests with a smile.

Couldn't stay longer.

Friendly staff, excellent service, convenient location, enhanced my experience, reasonable price.

Nothing to complain about at all.

Nice room and comfortable bed. Helpful staff. Convenient location. Clean hotel. Plenty of parking.

Almost perfect.

This hotel offers great value for money, as the prices are reasonable for the clean and comfortable rooms. The staff is friendly and professional, providing excellent service. The location is convenient for easy access to the highway and there are shopping and dining options within walking distance. The basic amenities, such as the rooms with a fridge, are practical and add to the overall comfort. Moreover, the breakfast includes a variety of hot and cold items, catering even to vegetarians with on-the-go options.

All was satisfactory during my stay.

The breakfast spread was amazing, with a variety of options including fresh fruit, omelettes, and make-your-own waffles. The location was convenient, close to a supermarket and multiple restaurants. The customer service was outstanding, especially Pedro who made us feel welcome when we checked in late. I would highly recommend this hotel.

This hotel is conveniently located close to shopping, restaurants, and events like the Big E fair in September. The staff is friendly and welcoming, providing great customer service. The rooms are clean, comfortable and well-equipped with amenities like spacious couches and side tables near the bed. Guests can find charging plugs for electronics easily.

Elevators can be crowded in the morning during housekeeping, which can be frustrating.

The hotel is conveniently located in a bustling area with plenty of nearby restaurants and shops. Its modern and clean rooms are spacious and comfortable, making it a great value for money. The staff members are incredibly friendly and attentive, always going above and beyond to ensure a pleasant stay. Basic amenities, including rooms with a fridge and an on-the-go breakfast for vegetarians, are included.

No significant negative aspects were observed. the hotel experience was satisfactory.

The breakfast was delicious and had a wide variety of options. I especially loved the fresh fruit and yogurt parfait. Although the pool was closed due to maintenance, the staff went out of their way to recommend nearby attractions that made up for it. a great experience at Hampton Inn!