The property was well-maintained and clean, both inside and outside. The bed in the room was comfortable and there was plenty of space. Having shelves in the bathroom was convenient for storing personal belongings.

The heated pool was not working during my stay and there was no clear solution offered by the staff. The breakfast was not complimentary and was of poor quality.

We had a fantastic stay at this hotel! The property was absolutely beautiful, both inside and out. The cleanliness was exceptional, with employees actively picking up any items left out. The fresh smell throughout the hotel was refreshing. The bed was extremely comfortable, and there was plenty of space in the room. The bathroom had shelves, allowing us to keep our belongings organized without taking up counter space. The lobby was inviting, and the pool was clean and well-maintained. We also enjoyed the nice outdoor seating area. The staff were friendly and accommodating. the hotel facilities and the level of cleanliness were top-notch.

It was all superb.

The lobby was great, the pool was clean and nice, and the outside seating was enjoyable. The staff seemed friendly and accommodating. The bed was comfy and there was plenty of space in the room. The bathroom had shelves, which made it convenient to keep my belongings organized. The property was beautiful, both inside and out, and it was kept very clean.

Room clean, staff kind. Pool with toys for kids. Would stay again. Good lobby, clean pool, nice outdoor seating. Friendly staff. Confusion about breakfast. Helpful evening receptionist. Lost luggage delivered to desk. Location near son's house. Spacious room. Assigned disabled room. Quiet stay.

The hotel was conveniently located and had clean facilities. the staff at the evening reception was informative and helpful. They were able to receive and hold a lost piece of luggage for us, which was a great relief.

The breakfast options were overpriced and could have included smaller, lower-priced items or even complimentary options. Additionally, when requesting a late checkout, we were told there was nothing they could do, even though nearby hotels have been more accommodating in the past.

I had a fantastic stay at Hilton Garden in Surprise Phoenix. The location was perfect for me, just a short 10-minute drive from my son's house. The room was incredibly spacious and the staff went above and beyond by assigning me a disabled room near the elevator without me even requesting it. The hotel was also impressively quiet throughout our stay.

The breakfast option could use some improvement. A small suggestion would be to offer more variety or customizable options for guests to choose from.

Immaculate property, fresh and clean. Comfy bed, spacious room. Polite and accommodating staff. Convenient location.

For us, it was ideal.

We stayed at a hotel during Christmas time and had a great experience. the staff was friendly and accommodating. the room was clean and comfortable. the breakfast was delicious and had a variety of options. We especially loved the convenient location, close to shopping and restaurants. the indoor pool and gym were great for working off some of those holiday indulgences. we had a wonderful stay and would highly recommend this hotel.

we were hoping for a late check-out due to the weather, but were unable to receive one. while there were some challenges, they did not take away from the overall positive experience we had at this hotel during the Christmas season.

I was pleasantly surprised by the convenient location of Hilton Garden Inn Surprise. The hotel was easily accessible and in close proximity to my desired destinations.

Although there were a few drawbacks, such as a non-functioning heated pool and an unsatisfactory breakfast that was not complimentary, I appreciate that the hotel staff acknowledged the issues and attempted to find a solution. They directed me to a nearby hotel where I could use their pool facilities, showing their willingness to accommodate guests despite the inconvenience.

The property was beautifully maintained and clean inside and out with a fresh smell. The staff was attentive and efficient in picking up any stray items. The bed was comfortable and the room spacious with helpful bathroom shelves.

Felt free to seek any assistance, nothing to complain about.

The hotel had a great breakfast and the evening receptionist was helpful. The room was spacious and located conveniently close to my son's house. The property was beautiful, clean, and well-maintained. The bed was comfortable and there was plenty of space in the bathroom.

Felt like part of the family, no complaints.

Convenient location near son's house and spacious room assigned for disability. Quiet atmosphere throughout. Clean, comfortable, and beautiful facility. Friendly and helpful evening receptionist assisted with lost luggage. Immaculate room and kind staff upon arrival. Enjoyable pool with ample toys for children. Definitely a place to stay again.

I got great value for my money at Hilton Garden Inn. The room was spacious and immaculate, and the staff was extremely kind and accommodating. The location was convenient, just 10 minutes away from my son's house.

The breakfast option could have been better, as it was not complimentary and the quality was not up to par.

The hotel is situated in a beautiful location, with a well-maintained lobby and a clean pool area. The staff is friendly and helpful, providing excellent service. The rooms are spacious and comfortable, with plenty of shelf space in the bathroom. The hotel also offers a pool with floats and balls for children to enjoy.

Some guests experienced issues with the AC in the hallway and the TV in their rooms, which took some time to get resolved.

Friendly staff, convenient bathroom size, efficient room air conditioning, immaculate room, kind staff, pool with floats and balls.

Absolutely nothing.