The hotel was absolutely amazing! I was blown away by how clean and pristine everything was. The staff at check-in were so helpful and friendly, and they even upgraded someone's room to a lake view. The room itself was spacious and had a super comfortable bed. The AC worked perfectly, and the water pressure in the shower was spot on. I loved the smell of the toiletries provided and the soft and firm pillows were a great touch. The hotel's central location made it convenient for exploring the city, and the fact that it had a fitness center and swimming pool was a bonus. The Wi-Fi was fast and reliable, and I appreciated the 24-hour reception and late check-in/out options. my stay was incredible, and I highly recommend this hotel!

the staff were friendly and helpful, making us feel welcome throughout our visit. the customer service was top-notch, and we were provided with all the necessary information and assistance we needed during our stay. We would definitely choose to stay here again if we're in the area.

Couldn't fault it! 👌

The database room was clean and comfortable, and the elevators worked well. The ice machine was a huge bonus as it actually worked.

Felt cozy, no complaints whatsoever.

Great value for the money, the room was clean and comfortable. The location was convenient and the staff were friendly and helpful.

The breakfast offerings could be improved with more variety.

The front desk staff at Holiday Inn Express & Suites Charlotte Southwest, An IHG Hotel was incredibly helpful and accommodating during my recent stay. I had a situation where I needed to change the date of my reservation due to a hurricane, and they were understanding and made the necessary adjustments. They truly went above and beyond to ensure my needs were met.

We stayed at a new and pristine hotel for 3 nights around a weekend. the hotel staff were super friendly and helpful. They made sure the rooms were clean and comfortable, and the beds were comfy. the AC kept the room cool, and the water pressure in the shower was perfect. the front desk lady was very friendly and accommodating. the staff answered all our questions and provided any additional services we needed. the hotel even had a working ice machine, which was a huge bonus.

Cannot find any fault. 👍

It was my first time at this hotel and I was impressed. the room was spacious, well-stocked, and had a comfortable bed. the hotel appeared new and well-maintained. the staff was friendly and attentive, ensuring that the breakfast area was stocked with a variety of hot and cold food options. the lobby and sitting areas were clean, spacious, and had a welcoming atmosphere.

Nothing, it was a perfect stay! 👌

The hotel is clean and well-stocked, with spacious rooms and a comfortable bed. The location is central, perfect for those who want to visit TopGolf and enjoy the lake view. The staff is friendly and outgoing.

Felt like a home away from home, no complaints.

great stay, comfy rooms, helpful staff, convenient location near TopGolf

pool closed

Kind and helpful workers, free breakfast, great customer service, accommodating staff

All was perfect.

Friendly and inviting staff made for a pleasant stay. The hotel was brand new, so it was clean and well-maintained.- The coffee was always available and provided a nice pick-me-up during the day.

There was a mildew smell in the bathroom, which was unpleasant. The front desk was not present during the morning checkout, causing inconvenience.

Despite that, the hotel was clean, the bed was comfortable, and the location was great for exploring the city. We enjoyed our stay overall.

the hotel was clean and had all the basic amenities. the rooms were a decent size with a nice view of the lake. the staff was friendly and helpful during the check-in process. it was a clean, convenient, and comfortable experience.

Not obvious to find