The front desk staff went out of their way to refund the extra charged money and were very apologetic. The breakfast had longer hours than usual. The hotel had convenient handicapped parking close to the entrance. The rooms were exceptional - clean, spacious, and well-decorated. The bed was comfortable. There was a nice pool and hot tub area. The hotel was within walking distance of a movie theater and a great steakhouse. the staff was friendly, helpful, and professional.

Felt like family, no reason to complain.

Convenient handicapped parking and friendly, helpful staff. Exceptionally clean and spacious rooms with comfortable beds. Enjoyed the nice pool and hot tub area. Close proximity to mall and steak house. a great experience.

Good breakfast until 9am, helpful and friendly staff, convenient location. Rooms clean and spacious with comfortable beds. Close to amenities like mall and steak house. Front desk provided great service, above average coffee and good shower pressure.

Located near many restaurants, this hotel offers convenience for all your dining needs. The staff are friendly and treat you like family, providing exceptional service. The rooms are clean, spacious, and comfortable, with a comfortable bed for a good night's sleep. Guests can also enjoy the nice pool and hot tub area. The hotel is also in an exceptional location, with a mall and a great steakhouse just blocks away.

The communication and management of the hotel need improvement.

We had a fantastic stay at this hotel. The cleanliness was amazing, and the rooms were exceptionally spacious and clean. The staff at the front desk treated us like family, providing great customer service. The hotel's location was perfect, with close proximity to unique eateries and restaurants in the local area. We also appreciated the convenience of handicapped parking near the entrance, making it easy for us to access the hotel.

The staff at the hotel were amazing! They were friendly and helpful throughout our entire stay. the front desk employees treated us like family and made us feel welcome from the moment we arrived. Additionally, the hotel had a great location. It was conveniently located near the mall and a delicious steakhouse, which made it easy for us to explore and enjoy the local area. Lastly, the rooms were clean and comfortable. the beds were cozy and the amenities provided everything we needed for a comfortable stay.

One downside was the size of the room. We had booked a larger room, but unfortunately, it was smaller than we expected.

I recently had a fantastic stay at this hotel in Port Arthur, and I must say, it exceeded my expectations. The first thing that impressed me was the excellent value for money. The prices were reasonable, especially considering the convenient location. It was perfect for getting to the Indian Stadium and there were plenty of shopping and restaurant options to choose from nearby.

All aspects of my stay at this hotel were fantastic, and I have no complaints whatsoever.

Clean rooms, comfortable beds, helpful staff, good breakfast, nice pool.

No negatives from this place.

I had a wonderful stay at a hotel in Port Arthur. The breakfast hours were extended, allowing me to enjoy a delicious meal at my own pace. The staff were friendly and helpful, making my experience even better.

Evening desk person was sort of surly and had to upgrade me because the room I booked wasn't available and charged extra. However, there were a few hiccups during my stay.

This hotel offers great value for money with its affordable prices. The staff is friendly and the service is top-notch. The rooms, especially those with a king bed, are spacious and clean. The location is convenient, near many restaurants and unique eateries in the local area.

All was satisfactory.

During my recent stay at a hotel in Port Arthur, I had a fantastic experience. The staff went above and beyond to make sure I was comfortable and satisfied with my stay. They were always friendly and available to assist with any requests or questions I had. The room was clean and well-maintained, providing a cozy and welcoming atmosphere. I especially appreciated the prompt and efficient service from the housekeeping staff, who ensured that my room was tidy and stocked with fresh towels and amenities. The hotel's convenient location also allowed for easy access to nearby attractions and amenities. I had a wonderful stay and would highly recommend this hotel for anyone visiting Port Arthur.

This hotel is located near many great restaurants, making it easy to grab a bite to eat. The staff are friendly and the rooms are spacious if you opt for a king-sized bed. The breakfast was also delicious with a variety of options to choose from.

More attention could be paid to noise levels in the rooms. Selected detail from review: "noise level in the room

The rooms were thoughtfully decorated and had all the necessary amenities for a comfortable stay. Additionally, the hotel's location was very convenient, with plenty of shopping and dining options nearby.

The receptionist in training was extremely helpful, but the other staff member was unhelpful and appeared disinterested in addressing the issue. Such lack of professionalism was a downside.

Friendly staff, great location, fully furnished rooms, neat and clean, comfortable beds.

Nothing, it was perfect.

The Christmas decorations were nice and that's where the good news ends. the complementary hot cocoa and coffee were nice touches. the hotel was conveniently located near a shopping center and a few restaurants. the beds provided a comfortable night's sleep.

My stay was far from enjoyable. the hotel had a musty smell which was overpowering.