Impressive entrance and high-end facility. Clean and comfortable room. Very helpful staff. Beautiful bathroom and comfortable beds. Good AC and great location. Access to the bay and water taxi

Can't fault anything about it.

During our stay at Southbank Hotel, we were impressed by the comfortable beds and the elegant decor of the room. The staff were friendly and helpful throughout our stay, making us feel welcome and valued as guests. The hotel had a great location, being situated next to the river walk, which provided a beautiful view and a pleasant place to take a stroll. our experience at Southbank Hotel was positive and we would recommend it to others seeking a comfortable and convenient stay.

Comfortable beds, clean common areas, and good water pressure in the shower. The valet staff is friendly and hardworking, making the stay more enjoyable. The price is reasonable for what I experienced. a great go-to spot for a Jacksonville trip.

Convenient location near the river taxi. Onsite restaurant and bar available. Friendly cleaning staff. Good-sized bathroom. Comfy beds.

As a tourist, I loved the hotel's convenient location near the boardwalk and the beautiful views of the river. The lobby was spacious, the bar was lively, and the staff was friendly.

Felt spoiled, no reason to complain.

The beds were incredibly comfortable, I had the best sleep ever! The location of the hotel was perfect, with easy access to the riverwalk and a beautiful view. The staff at the hotel were friendly and accommodating, making my stay enjoyable.

upon check-in, I was informed that the room I had booked was not available. Additionally, the TV and internet in the upgraded suite I was given did not work, which was frustrating.

This hotel is a great value for the money. With rooms that have kitchens, comfortable beds, and even balconies, you get everything you need. The breakfast included in our rate was awesome too!

All was okay with this hotel.

During my stay at this hotel, I really appreciated the location right along the river. The view was stunning from my room and it was easy for me to stroll along the riverwalk. The service was top-notch, especially room service. The staff was friendly and helpful when I needed to arrange for transportation and laundry services. The amenities in my room, such as the sitting area and in-room safe, made me feel quite comfortable. Lastly, the happy hour at the bar area was a lovely treat.

I recommend this hotel to my family and friends.

Best hotel experience even though it was only 12 hours. Smelt great, friendly staff, clean. Delicious room service. Beautiful, clean room. Stunning location. Easy process. Would go back in a heartbeat. Perfect end to a long drive.

Can recommend this hotel.

As longer term business travelers, we appreciated the hotel's convenient location close to the river walk, shopping, and dining options.

We felt really comfortable during our stay and had no complaints whatsoever.

The hotel's location by the riverwalk is great - very close to everything. The rooms are comfortable and the bathroom is nice. The staff is mostly courteous and helpful. The air conditioning works well and the Wi-Fi is adequate.

Improvements are needed. Although the hotel is generally quiet, there have been some city noise complaints.

I had a very comfortable stay at Southbank Hotel. The bed was cozy and the room was just what I needed. The riverside location was beautiful and provided a nice view. The hotel's interior was also nice and met my expectations. I would recommend this hotel.

The hotel provided free parking and Wi-Fi which was very helpful. it was located in the heart of the city and walking distance to many restaurants and attractions. Lastly, the bed was very comfortable and ensured a good night's sleep.

Our experience was heavily impacted by a lack of privacy due to the thin walls. We could hear the conversations of our neighbors as if they were in the same room and had to keep our voices low so we wouldn't disturb them.

We had a wonderful stay at this hotel right along the river. The location on the riverwalk provided a lovely view of the water and made for a scenic and enjoyable experience. The staff was friendly and attentive, making us feel welcome from the moment we arrived. The rooms were clean, comfortable, and well-maintained, with a large and cozy bed for a restful sleep. The breakfast included in our rate was a great added bonus, providing a delicious start to our day.

No major issues, everything was satisfactory.

The staff, quick check-in, quiet hotel, convenient location, cable.

All good.