I keep coming back for the friendly staff and cozy rooms. On my first stay, the helpful staff suggested great shopping spots nearby. This place suits me perfectly with Wi-Fi, indoor pool, and a snack bar. I'll be back for New Year's!

The room was clean and comfortable, making my stay enjoyable after a long day of work. The staff was incredibly helpful, providing me with useful information about the local area. They went above and beyond to assist me with a personal emergency. Additionally, the hotel had a nice pool where I could relax and unwind.

The room maintenance was not up to par. There were crumbs on the floor and bugs found under the mattresses.

Good location, clean room, friendly service, and easy parking. We were able to walk to all the main attractions and restaurants. a very pleasant stay.

The hotel has a lovely indoor pool, perfect for relaxation after a day of exploring. The location is great for shopping and outdoor activities like rafting and golfing. The rooms are comfortable and have all the necessary amenities.

I just loved how the hotel didn't have a single flaw, the perfection was just too overwhelming.

We visited Smithgall Woods State Park and went tubing down the Chattahoochee River. The location was perfect for all the cool outdoor activities we wanted to do. The staff was super chill and made us feel welcome.

Wish they had a pool or a cool hangout area for young party-goers like us!

I recently stayed at Surestay Hotel By Best Western in downtown Helen for a short getaway. The location couldn't have been more perfect, right in the heart of town on front street. Everything was within walking distance, from tubing to bars, restaurants, and shopping. The staff was incredibly welcoming, and the heated pool was a delightful bonus. Despite initial hesitation about it being a motel, I would absolutely recommend and stay here again.

Strongly recommend this hotel.

I recently stayed at a hotel in Georgia for the weekend during Oktoberfest, and I was pleasantly surprised by my experience. The hotel's location was ideal - it was easy to find and conveniently close to all the must-see sights in the area. The staff was incredibly friendly and efficient, making me feel welcomed from the moment I arrived. They were also attentive to detail, addressing any minor issues I had with the room promptly and with genuine concern. The value for money was definitely a highlight, with affordable prices and basic amenities that met my needs. I especially appreciated the breakfast included in the package, which offered a good selection of food to start the day on a positive note. Additionally, the availability of rooms with a jacuzzi and two queen beds was a bonus, providing comfort and relaxation for couples seeking a romantic getaway.

All in all, my stay at this hotel was great, with no major issues or complaints.

Location was great, within walking distance to many attractions and amenities. The indoor pool was a nice feature, providing entertainment and relaxation.

The room had a strong odor and was not as clean as expected. The room rate was inflated during the hot air balloon festival weekend, making it less of a value for the quality of the room.

I loved the amazing pillows and mattress in my spacious and clean room. The heated pool was perfect for my little ones, and the hotel's location allowed me to walk to most everything in town, including the shops on the main street and the bridge overlooking the Chattahoochee river. The staff was friendly, and they even mailed me back my forgotten devotional book.

Absolutely nothing.

This hotel is in a prime location, within walking distance of all the places we wanted to visit. Plus, the price for a King room on the first floor was unbeatable! As adventure travelers, we loved the convenience of being close to everything.

We felt incredibly lucky to have stumbled upon this gem of a hotel. Seriously, no complaints at all.

We loved being able to walk everywhere from this place! It was so convenient to explore all the must-see sights, service shops, and commercial services. The room was well-equipped with all the amenities we needed, including ironing facilities, heating, and air conditioning, as well as tea and coffee facilities. We also enjoyed spending time on the terrace, watching the beautiful views and relaxing in the cozy room. the friendly staff from the front desk to housekeepers were wonderful, and the leisure facilities like the indoor swimming pool, jacuzzi, and spa center were top-notch.

Although the bathroom was a bit small, we recommend this hotel to anyone looking for a relaxing and comfortable stay with excellent service and fantastic leisure facilities. We had a great time here and would definitely come back, thanks to the friendly staff, amazing amenities, and proximity to everything we wanted to do.

Large and clean room. Close to restaurants and attractions. Comfortable beds and fluffy pillows. Modern interior with no carpet.

Nothing that I didn't like.

Located near popular area attractions such as the fest hall for events like Oktoberfest, the launching area for the Balloon Race and many shops. The room was equipped with enough towels, and the cleaning lady was attentive.

The bathtub was not clean, and we noticed hairs and dirt around the tub.

The hotel was a great value for money, with prices that were very reasonable. The attention to detail was evident throughout, from the clean and tidy rooms to the friendly and helpful staff. The location was perfect, as it was within walking distance to all the must-see sights.

Everything was satisfactory.

Clean and comfortable, air conditioning works well. Helpful staff, quick to provide accommodations for disabled individual. Happy and friendly personnel, good breakfast selection, and nice pool. Room had gas fireplace trouble but staff tried to assist and provided a partial refund. Promptly sent forgotten stuffed animal via mail.