Great Location and River View Experience

The bed was comfortable, and the air conditioning worked well, making our experience enjoyable. However, cleanliness issues were noticeable in the bathroom and with the sleeper sofa's mattress cover, which could be improved for a more pleasant stay.

we had a pleasant stay at surestay plus. the pool was clean and the staff was welcoming. great location within walking distance to attractions and national park. reliable wifi for remote work. breakfast offered a good selection.

no issues reported :)

The views from SureStay Plus Hotel by Best Western Gatlinburg were absolutely fantastic. Waking up to the sight of the West Prong Little Pigeon River from my shared balcony was truly mesmerizing. I had a memorable interaction with the friendly staff who were always ready to assist with a warm smile. The thoughtful provision of a microwave, refrigerator, and coffee maker in the room added a nice touch to the overall comfort of the stay.

The tub had scum and the sink drained slowly, indicating a lack of thorough cleaning.

The SureStay Plus Hotel in Gatlinburg offers spacious, clean rooms with a shared balcony overlooking the picturesque West Prong Little Pigeon River, creating a serene atmosphere. I also appreciated its convenient location, just a brief 5-minute walk from the bustling Parkway, ensuring easy access to all the attractions.

The minor negative aspect of my stay was the occasional malfunctioning of the elevator, which inconvenienced the guests by not opening or shutting doors at times.

the large clean bath in our room with overlooking the creek view was amazing! we enjoyed our hot breakfast with waffles and fresh fruit. the room was always clean and quiet. 😍🌿

The Perfect 2 bedroom suite catered well to our family needs, and the breakfast was delightful. The proximity to the trolley stop made exploring easy, even with little ones. The staff, from reception to breakfast service, were exceptionally friendly. The hotel's location offered lovely views of the river and Ober Gatlinburg, with nearby dining options. Despite some minor housekeeping issues, we would consider staying here again. The indoor and outdoor pools added to our relaxation, and the nearby attractions like the Gatlinburg Space Needle and Hollywood Star Cars Museum provided fun family bonding experiences during our stay.

The free continental breakfast at the hotel was a delightful surprise. I felt like a kid in a candy store with the variety of options available. The warm, fluffy waffles were the highlight of my mornings, and I couldn't resist going back for seconds.

Minor cleanliness issues.

Rooms clean with creek balcony. Friendly staff. Nice pool. Spacious. Hot breakfast. Good attention to needs. Great river view. To-go breakfast. Safe & pleasant. Will return.

I chose this hotel for a work conclave due to its convenient amenities such as coffee/tea makers and irons/ironing boards, as well as phones with free local calls. The 24-hour business center was particularly helpful for last-minute preparations, and the 24-hour front desk provided great support.

I missed having a reliable and speedy Wi-Fi connection, which would have been essential for my work requirements.

Location was great, easy access to attractions. Wonderful river view, spacious rooms with large TVs and beautiful decor. Overall, a convenient stay close to the action, but cleanliness and service need improvement for a pleasant experience.

The large room with a balcony overlooking the creek was beautiful. Would come back despite smaller breakfast selection.

We had a fantastic stay at this hotel! Surestay Plus provided a clean and spacious room with a balcony overlooking a peaceful river. The location was perfect, just a short walk to the parkway and all the attractions. The hot breakfast included was a great start to our day. The highlight for us and our kids was the bear encounter by the pool, which was a unique and exciting experience. The air conditioning kept us comfortable throughout our stay. We highly recommend this property for future trips to the area.

Absolutely loved my stay at Surestay Plus Hotel By Best Western Gatlinburg. The location was ideal and the balcony offered a great view. Comfy beds, friendly staff. A few cleanliness issues but staff were accommodating. Will definitely return.

The location was amazing, right at the edge of downtown with a beautiful creek nearby, providing a soothing sound in the room. The staff was friendly and helpful. The rooms were spacious and being renovated. The breakfast was hot and satisfying.

Cannot find any fault.

I had a fantastic stay at this hotel. The room was clean and comfortable, and there was plenty of space for everyone. I loved that there were two TVs in the room and the view of the river from the window was nice. The hotel's location was perfect, with a trolley stop nearby and the downtown central area within walking distance. It was so convenient to be able to walk to all the local shops and restaurants on the parkway.

Not obvious to find.