loved everything about this hotel! netflix on the tv, filtered water, automated pancake maker, clean pool. staff was welcoming and helpful. felt safe, great lobby to work in, colorful window shade, bright and quiet room. modern and clean hotel, loved the game area and sustainable amenities installed in the room.

Limited breakfast options.

Tru Hilton exceeded expectations - comfortable, welcoming, friendly staff, new and clean.

Not one thing.

Tru Hilton exceeded expectations - comfortable, welcoming, friendly staff, new and clean, pet-friendly.

Not one thing.

The location is great, with a Publix within walking distance, perfect for grabbing snacks. The rooms are clean and the showers are nice. The staff is welcoming and helpful, providing recommendations for food and beverages. There are plenty of cozy spots in the lobby to relax or take a call. The hotel offers a refreshing complimentary hot breakfast that is well-stocked. The outdoor pool is a nice addition for relaxation.

The shampoo and conditioner bottles in the shower were not filled, but this can easily be resolved by calling the front desk.

We had a fantastic stay at this hotel. The entire staff was top-notch, showing genuine concern and providing excellent service. They were polite, welcoming, and made us feel right at home. The location was very convenient, with numerous restaurants and grocery stores nearby. The hotel facilities were clean and well-maintained, including the super clean and never crowded pool. We also loved the lemon sugar bath products provided, adding a nice touch of luxury to our stay. Breakfast was simple but fulfilling, and we enjoyed the opportunity to socialize with other guests in the lobby.

Nothing, all great.

Super simple. Easy to find. Perfect location next to a bunch of stuff. Super comfy bed. Effective black out curtains. Nice decor. No carpet in the rooms. Very quiet. Included hot breakfast with pancake maker.

Nothing bad to say.

tru by hilton went above and beyond my expectations during my recent weekend trip in jacksonville. the breakfast was amazing, the lobby and rooms were beautiful and spacious, and the staff was incredibly welcoming and helpful. the overall experience made me feel safe and comfortable.

payment issue

The hotel is conveniently located near a variety of restaurants and grocery stores, providing guests with plenty of dining options. The spacious and clean rooms offer comfortable beds, ensuring a good night's sleep. The breakfast station is well-stocked, with a pancake maker that is sure to impress the kids.

The parking situation can be challenging due to limited space, especially during peak times.

I had a great stay at Tru By Hilton. The location was perfect with plenty of restaurants and grocery stores nearby. The breakfast was good, although it was a bit crowded and food was not replenished quickly enough. The pool area was clean and enjoyable. I loved that I could sign into Netflix on the TV and the availability of filtered water was a nice touch. I had a pleasant experience.

I loved the flexibility of early check-in and late check-out, the outdoor pool, and the helpful tips from the reception. Enjoyed the free WiFi, breakfast, and premium channels in my room. The Cummer Museum of Art and Gardens was just 20 km away.

How delightful it was to find short hairs in the shower, dirty surfaces, and constantly re-programming room keys. So worth the stay.

tru by hilton - exceeded expectations! amazing staff, comfy beds, easy access to highway. loved the hydration station & games. felt safe & appreciated the colorful window shade as a backdrop for my WebEx call. the property is even better in person! will definitely be back next time in jacksonville.

Dusty & sandy bedroom floor.

the breakfast was delicious, especially the "wave your hand and make a fresh pancake" experience - it felt like magic! the staff, especially Mary at the front desk, was incredibly friendly and welcoming. the property itself exceeded my expectations, as it was even nicer in person than in the pictures. the staff was always helpful, whether it was recommending a new drink or providing recommendations for dinner. I felt safe and comfortable throughout my stay, and the lobby had plenty of cozy areas to relax. Tru By Hilton is now my favorite hotel!

Everything is exactly what I needed and wanted. 😊

Room and bathroom size perfect, shower was amazing. Morning breakfast had plenty of choices - loved the variety. Frankie in Facilities was the friendliest blessing. This hotel was run by very helpful and friendly staff. Everything was new and clean, and they made us and our dog feel welcome. Area was quiet with lots of trees. Room was comfortable with a large TV with YouTube. Convenient location between Jacksonville and St. Augustine. Wish we could have stayed longer. Would definitely return. Central location with Target and Publix within walking distance. Clean and modern with a 24-hour coffee station. Staff was pleasant and helpful.

I recently stayed at Tru By Hilton in Jacksonville for a few nights and had a great experience. The hotel was conveniently located off a busy street but still tucked away enough to be quiet. The cleanliness of the hallways and room was impressive, and I loved that there was no carpet. The staff was friendly and accommodating, and the dog area was well-maintained. The gym was clean and had all the necessary equipment, and I appreciated the option to borrow earbuds from the front desk. The breakfast had a good variety, although I would have preferred plain eggs. I had a pleasant stay and will definitely be using this hotel in the future.

Would definitely recommend this hotel.

Located in a bustling area with a variety of restaurants and grocery stores nearby. The breakfast options were plentiful and tasty, catering to a variety of tastes. The staff were friendly and accommodating, ensuring a comfortable stay. The private bathroom with a step-in shower was a pleasant surprise, and the room was equipped with a spacious vanity and counter space. The bed was comfortable, and the big-screen TV provided entertainment. The cleanliness of the room, hallways, and elevator was impressive. The hotel offered convenient amenities such as free Wi-Fi in public areas, an on-site car park, luggage storage, and a 24-hour reception. The fitness centre, outdoor swimming pool, and game room were great for leisure activities. The presence of a dog area, clean gym, and provision of earbuds at the front desk demonstrated the hotel's attention to detail. Additionally, the option to have breakfast from a children's buffet and access to board games added to the overall positive experience. The facilities also catered to accessibility needs with wheelchair access and allowed pets. The air conditioning ensured a comfortable stay, and the strict no-smoking policy on-site was appreciated. a great stay with numerous amenities and excellent customer service.