Friendly staff, helpful service, fantastic location, comfortable beds, good showers, nice breakfast.

Nothing, no complaints at all.

amazing staff, free room upgrade, great location, couldn't fault the hotel, will certainly return on my next trip.

Tour to Halong Bay disappointing.

Our stay at Royal Palace Hotel 2 was a great value for money - comfortable rooms and helpful staff. The location was convenient for finding restaurants and exploring tourist attractions.

The morning meal could use some improvement - maybe more variety of options for breakfast.

Central location, clean and spacious rooms with modern decor. Helpful and friendly staff, offer discounted tours to Sapa and Halong Bay. Breakfast has a small but delicious selection. Luggage storage available. Walkable distance to top restaurants and attractions.

Excellent hospitality and location

I had a fantastic stay at the Royal Palace Hotel 2. The hospitality was outstanding, and the location couldn't have been better. The hotel staff went above and beyond to ensure I had a wonderful experience. I especially appreciated Mr. Chinh's effort in helping me purchase a usbc cable when I forgot to bring one. The hotel is also conveniently located near the old quarter district of Hanoi, making it easy to explore the city. The receptionist was friendly and approachable, and they even arranged a special airport shuttle for me at a reduced price. I highly recommend this hotel for its excellent hospitality and unbeatable location!

The hotel had a great location, clean and comfortable rooms. Good selection at breakfast. Friendly and helpful staff. Convenient for restaurants and tourist attractions. Reasonable price for airport taxi.

Nothing to complain about at all.

The hotel is in a fantastic location, surrounded by shops and restaurants. The staff are extremely friendly and accommodating. They provided excellent service and were very apologetic when there was a mix-up with our airport pickup. They even gave us a free room upgrade as compensation. The breakfast was simple but delicious. The rooms were clean and had all the amenities we needed. a great hotel if you're looking for a comfortable place to sleep and have a good breakfast in the morning.

Felt completely at ease during our stay, no complaints whatsoever.

The hotel is perfectly located, right in central Ha Noi nearby all of the various markets. The night market is just opposite the Lake on the left, making it convenient for shopping and exploring. The rooms are spacious with balconies, providing a lovely view of the city at night. The staff is friendly and helpful, ensuring a pleasant stay. The breakfast buffet offers a wide variety of options, including vegetarian choices. it is a great place to stay for its convenient location and comfortable rooms.

The water pressure for the shower was sometimes very low.

I recently stayed at a luxurious 4-star hotel that is situated in the center of Hanoi's Old Market area, making it an ideal location for travelers who want to visit tourist attractions in the city. The serviced apartment offers an array of amenities, including room service, car hire, dry cleaning, housekeeping. Additionally, it provides excellent room amenities such as heating, air conditioning, tea and coffee facilities, mini-bar.

The hotel was a pleasant experience that I would recommend to anyone.

We loved the central location of the hotel in the heart of the old quarter, as it allowed us to easily explore the bustling streets and enjoy the vibrant nightlife of this city. The hotel is also within walking distance to the weekend night market, Hang Da Market, and St Joseph's Cathedral, making it convenient for shopping and sightseeing. The cleanliness of the room was top-notch, and the hotel facilities were well-maintained. The breakfast buffet offered a wide variety of options, including fresh fruits and made-to-order omelets. The staff, especially Jimmy and the other receptionists, were polite, friendly, and went above and beyond to make our stay enjoyable.

Nothing, it is perfect.

I got great value for my money at Royal Palace Hotel 2! The room was comfortable and the location was right in the center, making it convenient for exploring. The staff treated me like a VIP, always ready to help.

The breakfast selection could use some improvement.

The breakfast was decent with fruits and bread to choose from. The rooms were also clean and comfortable with good beds. The hotel is located in a prime area that is right in the center of the action.

The staff were not very welcoming and accommodating. They did not offer to help us with our luggage and seemed uninterested in making our stay more enjoyable.

Great location, delicious breakfast, friendly staff, helpful tour arrangements.

It was all superb.