I had a truly wonderful stay at Shangri-La. The staff was always attentive and helpful, going above and beyond to ensure our comfort. One day, we accidentally turned on the Do Not Disturb light and our room wasn't cleaned. However, when we called the front desk, they quickly sent someone to clean the room within half an hour. The concierge staff, particularly Justin Liu, was exceptional. They arranged for a private van and tour guide for our visit to the Great Wall and even provided a hotel bag full of water and fruit. The gym facilities were immaculate and the sauna was a great way to relax after a long day. The hotel garden was also a lovely place to stroll around. I had an amazing experience and would highly recommend this hotel.

Despite these positives, there were a few drawbacks. One of them was that my boyfriend experienced "hot tub rashes" after using the jacuzzi.

The service at Shangri-La was absolutely impeccable. The duty managers went above and beyond to ensure our comfort during our stay, especially when our daughter fell sick. They sent thoughtful gestures like honey/pear drinks and small toys to cheer her up. The concierge also provided excellent recommendations for our outings. The staff at Valley Lounge were friendly and attentive. While there were some dated aspects of the Garden Wing rooms, they were still clean and comfortable. The breakfast at the coffee lounge had a great variety, although service could be improved. we enjoyed our stay at Shangri-La!

The staff at this hotel went above and beyond to ensure a memorable stay. They were always attentive and helpful, making sure all our needs were met. The concierge team was especially outstanding, assisting us with arranging tours and transportation. Additionally, the hotel had a fantastic spa with world-class professionals, who provided excellent service and a relaxing experience.

The hotel's location was not ideal, as it was a bit far from the city center and popular attractions. This made it less convenient for exploring the city and finding nearby restaurants and sights.

I got great value for my money at the hotel. The room was clean, comfortable, and had all the necessary amenities. The location was excellent, making it easy to get around and enjoy walks in Zizhu Park. The staff at the hotel were incredibly helpful and friendly, from the young doorman Vermouth to the front desk personnel who checked me in. Everyone went above and beyond to assist me, including helping me with my luggage and arranging a fancy taxi to the airport. The jacuzzi, pool, and sauna were also fantastic amenities.

Food for breakfast could be improved.

Excellent cleanliness and helpful staff, starting from the doorman to the front desk personnel. Clean and spacious rooms with all necessary amenities, including a flashlight. Enjoyable jacuzzi, pool, and sauna facilities. Breakfast buffet with a selection of Western food. Friendly and attentive restaurant staff.

Felt extremely safe, no complaints.

We had a fantastic stay at this hotel in Beijing. The staff were outstanding, providing excellent service, care, friendliness, and helpfulness. They spoke English and made us feel welcome throughout our stay. The room was very clean and had a lovely view. The hotel had fantastic fitness facilities and a beautiful pool. We also enjoyed the 12th floor executive lounge, where the staff were brilliant and the food was excellent. The rooms were spacious and the garden was lovely in nice weather. it was a great value for the price.

No negatives from this place. Everything about our stay at the hotel exceeded our expectations.

I recently stayed at Shangri-La in Beijing for a week-long vacation. The hotel staff was extremely helpful and friendly, from the doorman to the front desk personnel. The room was clean and spacious, with a comfortable king size bed. I loved the amenities like the jacuzzi, pool, and sauna. The breakfast buffet had a great selection of Western food, which was a pleasant surprise after three weeks in China. The restaurant staff were attentive and brought me coffee immediately. the service and cleanliness of Shangri-La made my stay enjoyable.

Can recommend this hotel.

During my stay at Shangri-La Beijing, I was impressed with the spacious and well-designed rooms. The hotel went above and beyond to accommodate my family by setting up a baby tent and humidifier in our room. The staff was attentive and made our check-in process hassle-free. The breakfast buffet was exceptional, with a wide variety of both Asian and European dishes, including sushi and a soup bar. The hotel's convenient location near the Summer Palace was a bonus. I would definitely recommend this hotel for its excellent service and comfortable rooms.

Clean rooms with large beds. Friendly and helpful staff at the front desk and door. Amenities including pool, sauna, gym, and garden are nice for relaxation. Breakfast buffet offers a variety of delicious choices.

Clean rooms with large king size beds. Helpful and friendly staff, from the doorman to the front desk. Enjoyable jacuzzi, pool, and sauna. Breakfast buffet offers a variety of delicious options. Lovely Chinese garden to relax in after dinner.

We had a fantastic stay at this hotel. The cleanliness of the room was impressive, and it had all the necessary amenities, including a flashlight in the night table. The hotel facilities, including the jacuzzi, pool, and sauna, were all enjoyable and well-maintained. The staff were extremely helpful and friendly, from the young doorman to the front desk personnel and bell man who assisted us with our luggage and arranged a taxi to the airport. The breakfast buffet had a great selection of Western food, which was a relief after weeks of Chinese cuisine. The restaurant staff provided excellent service, immediately bringing us coffee and attending to our needs.

None.

The staff at Shangri-La were incredibly attentive and helpful throughout my visit. They even cleaned my room promptly when I accidentally left the Do Not Disturb sign on. On top of that, the concierge staff, especially Justin Liu, went above and beyond to arrange a private tour for my family to the Great Wall. The amenities, including the gym, sauna, and heated pool, were immaculate. I highly recommend this hotel.

The ambience was beautiful and the staff were very helpful and happy. The buffet dinner had a great selection and was delicious. The breakfast was also excellent. The rooftop garden and swimming pool were awesome, and the rooms were spacious.

We felt very welcomed and had nothing to complain about.

My stay at Shangri-La was fantastic! I was in Beijing for a conference and stayed at the hotel for a week. The room was spacious and the cleaning service was excellent. I particularly enjoyed the gym facilities. Although the pool could have been larger and more trendy, nearby hotpot and Peking Duck restaurants were great. Grabbing a DiDi to the city was convenient and affordable, costing around RMB50 per ride. The hotel staff, from the friendly door man to the attentive front desk personnel, made my stay even more pleasant. The room was spotless and had all the necessary amenities, including a flashlight which came in handy during a power outage. The jacuzzi, pool, and sauna were a welcoming sight, and the breakfast buffet offered a good variety of Western food. Props to the restaurant staff who were quick to bring me coffee and provide excellent service. Special mention to Richard Qin, the concierge service leader, who went above and beyond to help me during a thunderstorm. The spa and pool facilities were top-notch and among the best I've seen worldwide.

Can't recommend this hotel highly enough.

Efficient check-in process, quick service, helpful staff. Beautiful ambiance, delicious buffet dinner and breakfast. Great selection and happy, attentive staff. Free upgrade and champagne for special occasions. Alan in the bar provided excellent assistance. Very satisfied with the stay.