Great customer service, perfect location near West Lake, helpful staff, comfortable rooms, good food and service at on-site restaurants and cafes, convenient transportation options.

Everything was fantastic.

The location next to the lake is outstanding, with amazing trees in the park. The hotel gym is well-equipped. The room was clean, comfortable, and everything worked. The staff spoke English well and even left a bowl of fruit every day. We enjoyed the book "The Lost Horizon" about Shangri-La.

Can honestly say there wasn't anything not to like.

Spacious rooms, daily fruit bowl, convenient location, English-speaking staff.

The hotel's location on the lakeside is breathtaking, with easy access to Hangzhou's famous lake. We loved walking through the park nearby, surrounded by amazing trees. The hotel facilities were top-notch, including a comprehensively equipped gym. The rooms were clean and comfortable, with everything in working order. The staff was friendly and helpful, providing excellent service.

Nothing, all great.

I recently stayed at Shangri-La in Hangzhou for a few nights. The hotel is conveniently located near West Lake, making it perfect for exploring the area. The rooms were spacious and had large beds, providing a comfortable stay. One of the highlights of my stay was the complimentary cocktail time, where I enjoyed a delicious Bordeaux wine and snacks. The hotel also has a restaurant that serves delicious meals and a garden bar with live music every night. the amenities and location of Shangri-La made my stay enjoyable.

I recommend this hotel.

I had a fantastic stay at this hotel. The location is excellent, right in front of West Lake, offering beautiful views. The hotel facilities were top-notch, and the staff was incredibly attentive, going above and beyond to meet my expectations. The cleanliness of the hotel was impeccable, and the spacious room provided a comfortable stay. The breakfast offered was delicious, and the staff made me feel truly welcome and valued.

The hotel is conveniently located near the West Lake, providing easy access to many tourist sites. the staff was friendly and attentive, providing excellent service. the restaurant served delicious food, especially during our group dinner with a set menu.

The interior of the hotel is outdated and in need of renovation. the breakfast was disappointing and not up to the standard of other five-star hotels.

Great room-service menu, fantastic buffet breakfast, helpful staff, fast wifi, and walking distance to the lake. Will stay again.

Great location near West Lake with plenty of shops. Excellent customer service, especially from the manager, Sam Wu. Beautiful wood furniture in the rooms. Helpful and friendly staff, even though their English is not perfect. The hotel has a nice, relaxing atmosphere.

Felt like treated like royalty, nothing to complain about.

Located near the lakes, the property offers a peaceful oasis. There are a few restaurants within walking distance. The rooms are spacious with balconies and comfortable beds. The property is clean and well-maintained. The breakfast, while catering to Chinese standards, is quite good from a Western perspective. a great place to stay for those wanting to be close to the lake.

Felt warm, no reason to complain.

The location of this hotel is fantastic, with some small restaurants just opposite the Su bridge and Bai Bridge. It's really close to the West Lake, which makes for a beautiful view. The rooms are clean and tidy, with well-prepared bathrooms and amenities. The service is excellent, with helpful staff like Jan Fan who can handle customer's anger well. The breakfast offers a wide variety of delicious food choices. The guest service manager, Jan Fan, is one of the best managers I've encountered.

The transportation to and from the hotel could be improved.

The staff was friendly, helpful, and welcoming. Ideal location near the West Lake. Family rooms available. Good room service and recommendations. Upgrading to club facility offers better views and amenities.

There was nothing I didn't like.

We arrived late at night and were pleasantly surprised by the attentive staff who offered us a free upgrade to a more comfortable room. The hotel's location near Westlake made it convenient for us to explore and enjoy the tranquility of the area. The hotel also provided access to the Horizon Club, where we had complimentary breakfast and evening drinks. our stay at Shangri-La was a pleasant and enjoyable experience.

The location was great, with easy access to the lake and beautiful views from the terrace. The room was comfortable and had a classic design.

Felt at home here, no complaints.

Great location near the lake and local food spots. the staff was super friendly and accommodating. the room was clean and cozy with fresh fruits and snacks. the food options were great with lots of choices and delicious tastes. the hotel blends classical charm with modern amenities for a relaxing stay.

The transportation wasn't the best, but there are other options available. the bell boys could've been more attentive.