Attentive and friendly staff, professional and pleasant service, delicious breakfast, beautiful lobby, upgraded room, excellent location.

Couldn't find any faults at all.

For the price we paid, we got great value. The room was spacious and had all the amenities we needed. The location was a bit secluded but the staff made up for it with their helpfulness and excellent service.

Breakfast offerings could be improved with more variety.

We got great value for our money with an upgraded room and excellent service from the staff. The location was convenient, although a bit far from the subway and local attractions. The staff at Sofitel Zhengzhou International treated us like royalty and went above and beyond to ensure our comfort and satisfaction.

The hotel breakfast menu could have been improved by offering a wider variety of options to cater to different tastes and dietary preferences.

Staffs at reception were attentive and friendly, taking us to the lift and guiding us inside. Dome staffs were professional and pleasant. Enjoyed the congee breakfast and high ceiling with beautiful chandelier in the main lobby. Upgraded as gold member with welcome fruits and macaroon in room. Amazing staff made our stay pleasurable with nice room, comfortable bed, and refreshing bathroom tub.

The staff were incredibly helpful and cheerful, consistently exceeding my expectations. They made my stay enjoyable. The room was comfortable and had all the conveniences I needed. The hotel was conveniently located near parks and restaurants. The breakfast options looked delicious, though I didn't have a chance to try them due to early tour pickups.

Nothing, no complaints at all.

Quick check-in, nice room with conveniences, helpful staff, good food in restaurant, fair value for money. Friendly and helpful staff, great room, clean and luxurious, wish we could have stayed longer. Lyn provided a better room for no extra charge, clean facilities, friendly staff, good breakfast, convenient location. Friendly staff, great breakfast buffet, nice big room, good location near park and downtown Zhengzhou.

Nothing all good.

The staff at this hotel were friendly and helpful, always going above and beyond to assist us. The location of the hotel was convenient, being close to parks and restaurants. Additionally, the room was comfortable and clean, providing a pleasant stay.

There were a few negative aspects of our experience at this hotel. the service was lacking in certain areas, such as the promised car service that was never provided.

My stay at the Sofitel was fantastic! I was visiting from the USA and the staff went above and beyond to assist me with everything, from currency exchange to providing a spotless room. The check-in process was quick and efficient, and the room itself was well-appointed with all the necessary amenities. Although I didn't have a chance to try the buffet breakfast, the spread looked delicious. The staff were extremely helpful and all spoke English fluently. Special mention to the lovely Nepali lady manager. The restaurant served excellent food with top-notch service. great value for money and a memorable experience.

Can't recommend this hotel highly enough!

The guest services manager, Victor Debon, went above and beyond to ensure that my group of friends and I had a memorable experience. He provided us with helpful information about local eateries, arranged transportation for us, and made sure that we were satisfied with our rooms and hotel amenities. The staff was thoughtful and attentive, the breakfast buffet was delicious, and the rooms were well-appointed. I highly recommend this hotel for its gracious service and unexpected luxury.

Excellent service and value for money at Sofitel Zhengzhou. The front desk staff went out of their way to provide impeccable service, ensuring an early check-in and assisting us throughout our stay. The room upgrade was a pleasant surprise and the large bathroom with a giant shower room exceeded our expectations. The breakfast offered a wide range of Western and Asian options. we had a comfortable and enjoyable stay. Highly recommended. I would recommend this hotel for its excellent service, comfortable rooms, and good value for money.

The service and hospitality at this hotel were excellent. The staff were extremely accommodating and friendly. The check-in process was quick and the room I got was very nice, with lots of conveniences. The staff spoke functional English and were very helpful. The restaurant had good food and excellent service. I enjoyed my meals there. The location was close to shopping centers and transportation options.

The value for money at the hotel was fantastic - clean and luxurious rooms at an affordable price. The location was convenient, and the staff treated us with excellent service and hospitality.

The hotel breakfast menu could have been improved with a greater variety of options.

The staff at this hotel are incredibly helpful and cheerful, providing excellent customer service. The rooms are comfortable and the hotel is in a great location, surrounded by parks and restaurants. The use of WeChat to connect with staff members from check-in to departure is convenient and efficient.

Felt like a true getaway, no complaints whatsoever.

I had a fantastic stay at a hotel in Zhengzhou. The location was perfect, with easy access to shopping centers and transportation. The room was spacious and comfortable, and the bathroom was clean and well-equipped. The service provided by the staff was exceptional, with friendly and helpful employees. The breakfast offered a wide variety of delicious options, and the view from the hotel was breathtaking. I also enjoyed the facilities, including the swimming pool and gym.

The WiFi connection was a bit unreliable at times.

The front desk staff at Sofitel Zhengzhou went above and beyond to ensure our stay was exceptional. They granted our early check-in request and provided immediate assistance whenever we needed it. Miao Miao, Yanick, and Peter deserve special recognition for their impeccable service. Additionally, the breakfast provided an excellent selection of dishes, including fresh fruits and delicious juices. The hotel room was clean and comfortable, with a handwritten note welcoming us. I highly recommend this hotel for its top-notch service and great breakfast.