As party people, we loved the prime location with shops, malls, and great dining options nearby. The staff were friendly and efficient, ensuring a delightful stay. The spacious and silent rooms provided the perfect respite after a night of partying. The excellent restaurant offered impressive quality food, satisfying our taste buds.

Felt so comfortable, no complaints whatsoever.

I had a great experience at this centrally located apartment hotel. The receptionists were kind and the room was clean and spacious. The bathroom was nice, and I appreciated having a washing machine with a working dryer. The kitchen was equipped enough for me to make my own meals, and I found everything I needed for breakfast at the nearby Carrefour. The staff even provided a crib for my baby, although it was a bit small for my 2-year-old toddler. I had a comfortable and enjoyable stay at the Kempinski The One Suites Hotel Downtown.

Nothing could have been better. 👍

Friendly staff, convenient location, stunning views, cozy breakfast area, highly recommended.

Our stay at the Kempinski was enjoyable and comfortable. The suite we stayed in was spacious and well-appointed, with all the amenities we needed. The view from our room was breathtaking, with full-length windows allowing us to take in the beauty of the city. The customizable heating and cooling system ensured we were always at the perfect temperature. The mini-kitchen was well-equipped and allowed us to prepare our own meals. The wellness/fitness center was modern and spacious, perfect for staying active during our trip. The hotel manager, Marta, went above and beyond to accommodate our needs and make our stay pleasant. The cleaning staff was professional and attentive. we had a great experience at the Kempinski The One Suites Hotel Shanghai Downtown and would recommend it to others.

Amazing room facilities with a clean and spacious environment. Convenient location near popular attractions and public transportation. Friendly and helpful staff that assisted with train tickets.

Check-in process was rude and unprofessional. No assistance with necessary amenities like toothpaste and refrigerating items.

I absolutely loved the location of this hotel, it's right near Nanjing Road and within walking distance of the top tourist destinations. The airport is a bit on the expensive side, but the convenience is worth it. The HKRI mall is also close by, so plenty of shopping options. The room was spacious and comfortable, with a beautiful view of the city skyline.

The cleanliness of the bathroom left much to be desired.

Stylish, comfortable and modern hotel. Art Deco studio with kitchenette and sitting area. Helpful staff. Great location close to attractions and metro. Clean and tidy room.

No negatives.

The hotel is conveniently located close to the subway, making it easy to explore the city. The cleanliness of the room was excellent, and the hotel facilities were impressive. The staff was helpful and friendly, and the breakfast had a good selection of options.

There was nothing I didn't like.

During my recent stay at Kempinski, I was impressed by the attention to detail in the facilities. The apartment was clean and new, offering a comfortable and spacious living space. I particularly enjoyed the well-equipped kitchen, which allowed me to entertain friends. The location was perfect, being just a 5-minute walk from the subway station, making it easy to explore the city. The nearby restaurants provided a variety of delicious cuisines. I highly recommend this hotel.

We had a fantastic stay at this hotel in this city. The comfortable bed and pillows in the apartment were remarkable. The two TV screens in the bedroom and lounge were a nice touch. The hotel's central location made it easy for us to get to many places. The staff, especially the friendly and helpful housekeepers, made our stay even better. They were always available to assist us with any requests or questions. we enjoyed our stay and will definitely choose this hotel again on our next visit.

All good.

Room had some nice amenities and a decent view. Location was very convenient for exploring the city and there were some good restaurants nearby. Also enjoyed the free drink vouchers and complimentary shuttle service to the airport.

The staff were not very friendly or helpful, and there were some issues with the cleanliness of the room and common areas. the soundproofing was poor and there were a lot of noisy disturbances during the night.

Amazing view from my 21st floor apartment. Fantastic bathroom with big windows. Express eggs at breakfast. Professional and kind staff always at your disposal. Convenient location near the Bund and former French concession.

Felt like they were family, no complaints at all.

had a great stay at a beautiful hotel, exceeded expectations with spacious suites and friendly staff. cozy ambience and well-designed rooms made for a comfortable and peaceful experience. management and staff provided excellent hospitality during our relaxing break.

Parking issue caused delays and frustration.

Amazing location - best in Shanghai. Middle of Nanjing Road, 3 min from Nanjing East Station. Deluxe Suite spacious, with city view. Incredibly helpful staff. Silent, despite nearby traffic. Great restaurant. Will be back next time.

My recent stay at Kempinski was fantastic. The staff were professional and willing to assist, offering us a free upgrade. Check-in and check-out were amazingly quick and pleasant. The hotel's location is very convenient, with a grocery store nearby and the metro station just a 5-minute walk away. There are also plenty of dining options, bars, and spas in the vicinity. The spacious studios are well-equipped, with separate WiFi modems and even a washing machine. I would definitely recommend this hotel for any type of tourist.

100% Recommend this hotel.