Well-equipped business center and exceptional rooms. Smoking room without stale cigarette smell. Cleaned room, quiet and cosy lobby for meetings. Pleasant staff, with a mall nearby. Gym available and good restaurant.

I recently stayed at a 4-star hotel and had a truly exceptional experience. The location of this place is perfect, with a small mall just across the road. It was so convenient to have everything I needed within walking distance. The service at this hotel was outstanding, especially at the receptionist. The staff were pleasant and went above and beyond to make sure I had a comfortable stay. The room amenities were top-notch, with air conditioning, a mini-bar, and a sitting area. The room was clean and well-maintained, and the in-room safe gave me peace of mind. I also appreciated the free toiletries and the refrigerator and electric kettle in the room. The flat-screen TV and the comfortable parquet floor added to the luxurious feel of the room. The dining options were great as well, with a restaurant and a bar/lounge area. The breakfast spread was impressive, and I enjoyed the variety of options available. The leisure facilities, including the sauna, swimming pool, and outdoor swimming pool, were a bonus and allowed me to relax and unwind during my stay. this place provided enhanced comfort and quality services, making it a truly luxurious experience.

I would highly recommend this hotel to friends and family.

We had a delightful stay at Novotel. The rooms were clean and well-appointed, with complimentary water provided. The breakfast buffet offered a wide variety of delicious options. The staff were friendly and always ready to assist. The convenient location near a mall made shopping easy. I highly recommend this hotel.

Novotel Pekanbaru offers exceptional cleanliness, comfort, and value for money. The staff's friendliness and attention to detail made my sister's birthday celebration truly beautiful and unforgettable. The business center facilities are well-equipped and reasonably priced. The hotel also has a gym and a good restaurant for dinner and breakfast.

Nothing that I didn't like.

I had a delightful stay at a hotel near a mall, which made it convenient for shopping. The hotel is also close to a popular market and the city center, offering easy access to local attractions. The room was comfortable and clean, with a spacious bathroom. The service was excellent, with friendly staff who were always ready to assist. The breakfast had a good spread, including an egg station and a variety of beverages. The hotel also had great facilities, such as a salad bar and a fabulous pool.

The hotel lacked a variety of desserts, which was a disappointment.

Spent Christmas at this hotel and it was a great experience. Loved the wide range of breakfast options available and the friendly staff who made check-in a breeze. the location is perfect, with key tourist spots within walking distance. Enjoyed the beautiful pool area and the comfortable beds after a long day of exploring.

Had a bit of a wait for a taxi during check-out, but the staff was very helpful in offering alternative transportation options. the check-out process could have been a bit more streamlined.