Great location, friendly staff, clean hotel, wonderful restaurants nearby, close to main railway station. Late check-out option for additional fee. Breakfast was amazing. Responsive to messages. Upgraded room with balcony. Convenient location for attractions and transportation. Hotel is stunning, comfortable rooms, modern amenities. Samsung smartphone provided in each room. Plentiful and delicious breakfast.

Felt so relaxed, no reason to complain.

The value for money at this hotel was excellent. The room was nice, modern, and had a comfortable mattress and pillows. The location was perfect, with easy access to all the main attractions and public transport. The staff were super friendly and helpful, especially the breakfast servers and Cristiano at reception.

The staff at Best Western Plus Hotel Universo were incredibly helpful and friendly throughout our stay. They went above and beyond to accommodate us, even finding us another room when the hotel was fully booked. The location was perfect, just a short walk from the train station and within easy reach of all the major attractions. The breakfast offered a great variety of choices and the rooftop bar provided a fantastic view of the city. Despite a few minor drawbacks, we had a wonderful experience at this hotel and would highly recommend it. I would definitely recommend staying at this hotel.

I got great value for my money with a spacious and clean room, a large bathroom, and a comfortable double bed. The hotel's location was perfect for exploring the city on foot and the staff was friendly and helpful throughout my stay. Best Western definitely lived up to its brand reputation.

The breakfast selection could have been better.

Convenient location. Helpful staff. Clean and spacious room. Comfortable bed. Good price/quality ratio. Separate beds in the room. Multiple elevators.

Can't fault the property.

We loved the convenient location near the main train and bus terminal, making it easy to explore Rome's fabulous sites. The hotel provided a fantastic map that helped us mark off all the major attractions. The breakfast options were varied and delicious, with plenty of choices to satisfy our cravings. The room was spacious, clean, and comfortable, offering a great combination of standard quality and elegance.

Felt like being in a relaxing home away from home, no complaints.

The location was convenient, close to the train station and attractions, with buses running everywhere. The breakfast was delicious and had many options. The room was spacious and clean. The hotel provided a lock phone with data for easy traveling.

I would definitely recommend this hotel.

The hotel had a great location, close to Termini station and within walking distance of many major sites. Lots of restaurants were nearby as well. The staff were pleasant and helpful, and the room was extremely comfortable. The free wifi was very good, and there was even a device available for making free international and local calls. The prices for the minibar were also reasonable.

The only minor issue was that the hotel provided very flimsy plastic drinking glasses instead of real glass. It would have been nice to have better quality glasses in a hotel of this class.

We stayed at this place for the second time and it was just as amazing as the first. The location is very convenient, being close to the main train station and within walking distance to many great restaurants. The room was clean and spacious, and the staff at the restaurant were friendly and polite. We especially want to mention Kevin, who went above and beyond to make us feel welcome and taken care of. The room amenities were top-notch, with everything we needed for a comfortable stay. We also appreciated the various facilities available, such as the spa and wellness center, which provided a relaxing experience after a long day of exploring. we had a fantastic stay and would highly recommend this place, especially for families.

Great location near Termini station and attractions, with plenty of nearby restaurants and bars. Rooms are clean and modern, with well-stocked mini bars and good air conditioning. Helpful staff and delicious breakfast at a reasonable price. Fantastic amenities, such as free wifi, calls to the UK, and toothbrushes/toothpaste if needed. a wonderful place to stay in Rome.

The staff was friendly, good at English. Room was comfortable with a small fridge. WiFi available with acceptable speed. Great breakfast with good selection. Hotel close to train station and restaurants.

Couldn't stay longer.

Staff friendly, location convenient, rooms comfortable and modern, breakfast plentiful and worth it, added touch of smartphone in room.

Was all great.

My stay at Best Western in Rome was fantastic! I was there for three nights and had an amazing experience. The hotel's location was perfect, close to the main train station and within walking distance to many attractions. The triple room that I stayed in was spacious enough for three adults and was spotlessly clean. The breakfast offered for just 5 Euros was simply the best - a wide variety of delicious food including fresh coffee and muffins made to order. The hotel restaurant staff were excellent and the prices were reasonable. I also loved that they had a sauna and steam room available upon request. I had a great time and would highly recommend this hotel.

100% Recommend this hotel.

Convenient location near transportation hub and major sights. Helpful staff and clean rooms. Good selection at breakfast buffet. Nice area for evening strolls. Nearby restaurants offer quality dining options.

The location of this hotel was absolutely perfect! We were able to walk to all the major sites in the city, including the Colosseum, Trevi Fountain, and Spanish Steps. The hotel was also conveniently located near Termini Station, making it super easy to navigate the city. The rooms were clean and spacious, and the bed was incredibly comfortable. One of the best features was the included breakfast, which had a wide variety of options to start our day off right.

The customer service at this hotel was a bit lacking. After my stay, I noticed that they had charged my credit card a deposit amount, which they never refunded despite me paying the full amount in person.