Excellent location. Friendly and welcoming staff. Helpful concierge. Good check-in experience. Prompt and customized service by Noemi in guest relations.

During my Christmas stay, I really appreciated the historical charm of the hotel with its 17th-century architecture and the attention to detail in preserving the history. The location of the hotel was also fantastic, right in the heart of the city, making it convenient to explore all the main attractions. Additionally, the staff were friendly and attentive, ensuring that our needs were met throughout our stay.

There were a couple of things that I found disappointing. our room was unfortunately located near a noisy nightclub, which made it difficult to get a good night's sleep.

Clean and beautiful hotel. Best location in city center. Friendly and helpful staff. Luxurious feel with a gorgeous entrance. Great for exploring Florence on foot. Convenient valet parking available. Perfect for shopping and dining. Received a free room upgrade.

Nothing, all great.

The breakfast selection was amazing, with a wide variety of delicious options to choose from. The location of the hotel was perfect, with all the main attractions just a few minutes away. Additionally, the spacious room provided ample space for relaxation and comfort during my stay.

Our room was not as expected. We had requested a room with a view, but it was not fulfilled.

The highlight of our stay at NH Collection was the extraordinary building, restaurant, and room. The old-world charm combined with modern conveniences truly made our experience remarkable. The warm welcome we received on Christmas Eve made us feel like we belonged in this beautiful hotel. Special thanks to Veronica and the breakfast buffet team for their amazing care and attention to our well-being. We highly recommend NH Collection for a memorable stay.

I stayed at NH Collection in Florence for a week and it was the perfect choice for my trip. The hotel's location was unbeatable, within walking distance of all the major tourist sites like the Florence Cathedral and Uffizi. The hotel was also clean and the staff at the reception were incredibly helpful, even helping me find a ticket to see "David". I loved the historic building the hotel was located in, and my room was beautifully decorated with antique furnishings. The hotel even surprised us with an upgrade to a suite and a special birthday celebration for my mother. Lastly, the service provided by the staff, especially Noemi in guest relations, was exceptional. She went above and beyond to make our stay perfect, from personalized recommendations to wishing us safe travels on our departure. I highly recommend this hotel.

My stay at Nh Collection was a memorable experience. The staff were incredibly kind and professional, making me feel welcome from the moment I arrived. The room was beautiful, clean, and comfortable, providing a peaceful and relaxing atmosphere. The location of the hotel was priceless, offering breathtaking views. I can't wait to return and experience the exceptional hospitality of the staff once again. Thank you for everything.

There was nothing I didn't like. 🌟

This hotel is truly exceptional. It is located in a stunning upscale neighborhood in the heart of the city, near all the top attractions. The rooms are spacious and comfortable with all the facilities though best is their service. The staff is friendly and goes out of their way to make sure all your needs are met. The breakfast is top-notch making it the perfect way to start your day. The hotel rooms have beautiful Florentine views and the artwork throughout the hotel is impressive.

The hotel might seem pricey for people on a budget.

The value for money was great, and the room was spacious and comfortable. The location was perfect, with many attractions within walking distance. The staff was friendly and welcoming, making me feel at home.

The morning meal could have been improved with a wider variety of options.

Excellent location, within walking distance of popular attractions, shopping streets, and restaurants. Clean rooms with well-maintained bathrooms. Decent Wi-Fi. Nice lobby and building. Well-deserved 5-star rating.

Stunning atmosphere, spacious accommodation, helpful staff, great location, amazing breakfast, comfortable stay.

Nothing to complain about at all.

Great location, central to everything. Helpful staff with good restaurant recommendations. Old-world charm with modern updates. Quiet and cozy rooms. Perfect for exploring the city.

Superb location, within 10 minutes walking distance to all the sights, shopping streets, and Santo Spirito. Clean rooms and well-maintained bathroom. Acceptable Wi-Fi. Nice lobby and building. Helpful and friendly staff, particularly the morning waitress Artemisia, who catered to special requests and offered a variety of milk choices for the breakfast buffet.

Felt very well taken care of, with staff always willing to help and accommodate any needs or requests.

The historic charm of the hotel was captivating. Our junior suite had beautiful frescos and high ceilings, transporting us back in time. The location was perfect, just a short walk to all the attractions. The staff was helpful and service-minded, ensuring a pleasant stay. I highly recommend this hotel for an unforgettable experience in Florence.

We had a fantastic stay in the heart of the city, just minutes away from all the main attractions. The hotel was clean and well-maintained, and the staff were friendly and helpful. The breakfast was delicious, and we enjoyed the convenience of being able to walk to everywhere we wanted to go. The location in a less busy area of the city was perfect. we couldn't have asked for a better stay.