We had a comfortable stay in a spacious room with friendly staff and a delicious breakfast. Parking was taken care of by the obliging staff. The location was convenient for exploring Lucca, and the free bikes provided were a nice touch.

Felt right at home, nothing to complain about.

Lovely staff, excellent large room, comfy bed. Good breakfast and complimentary prosecco for our anniversary. Would go back again. Thanks for a great stay!

We had a wonderful stay at this 4-star hotel in an unbeatable location just inside the city walls. Being right in the heart of all the action made it easy for us to explore the charming streets, churches, and shops nearby. The staff were incredibly helpful and went out of their way to make us feel welcome, providing us with excellent recommendations for local restaurants. The room we stayed in was beautifully decorated and incredibly spacious, exceeding our expectations. It was clean, comfortable, and had all the amenities we needed, from air conditioning to a mini-bar. We also appreciated the complimentary bicycles that allowed us to further explore the area.

We had a fantastic experience at this hotel and would highly recommend it to friends.

We loved the warm and personalized welcome, with a specially decorated room. The staff were extremely friendly and helpful, providing useful recommendations for restaurants and transportation. The free bikes provided by the hotel were a great addition, allowing us to explore the city easily.

We felt truly looked after, with no complaints.

I had a wonderful stay at a lovely hotel in a great location. My room was spacious and comfortable, with a king size bed and a large chaise lounge. The breakfast buffet was fantastic, with fresh produce and the option to order eggs. The staff members were friendly and helpful. The hotel is located within the medieval walls, making it perfect for sightseeing. The train station is a short walk away, making it easy to explore nearby cities. The entrance to the wall is also nearby, perfect for morning and evening strolls. I highly recommend this hotel for a fantastic stay in Lucca.

Great location within the old city walls, easy to walk around and explore. The breakfast buffet was good, with plenty of options to choose from. Plus, the staff was friendly and willing to help with recommendations.

The room was quite difficult to find, especially as we were driving. The signage could have been better.

We were delighted with the hotel's location right on the city walls, which gave us easy access to explore the charming town. Additionally, being close to the bus station made our journey from Pisa airport hassle-free. Our room was spacious and comfortable with a large, cozy bed. The bathroom was clean and well-equipped with nice products. The staff provided excellent service, going above and beyond to ensure our needs were met. The breakfast options were satisfactory with a variety of choices to start the day.

The internet connection was unreliable at times, which was a minor inconvenience.

Ideal location, welcoming staff, excellent service, spacious and beautifully decorated room, helpful recommendations, convenient parking.

None.

The hotel is located in a vibrant area within the city walls, surrounded by lots of shops and restaurants. It's just a short walk to the main tourist areas of the city, making it convenient for sightseeing and catching the bus to Pisa and the airport. The bar area is a great place to unwind, with Franco the friendly and efficient barman serving complimentary canapés at 6 pm.

The Wi-Fi connection in the hotel rooms can be quite unreliable at times.