The hotel is conveniently located within walking distance to the subway station, making it easy to explore the city. Additionally, it is situated right beside the Imperial Palace, offering a beautiful view. The rooms are clean and spacious, with comfortable beds and all the necessary amenities. The staff is friendly and accommodating, providing excellent service. The breakfast options are varied, with both Japanese and Western choices available.

The hotel could benefit from providing an extra pillow in the rooms.

Excellent location, beautiful breakfast room, friendly staff, quiet neighborhood, convenient metro and river access.

Couldn't stay longer.

Convenient location near the Imperial Palace. Beautiful entrance and lobby. Key provided instead of plastic key card. Shiseido amenities and excellent staff. Comfortable room for a couple with backpacks. Delicious breakfast. Bike rental available for easy exploration of Kyoto's shrines and temples. Quiet and peaceful neighborhood. Convenient access to bus and train stops. All necessary amenities provided. Comfy room with nice chair, sofa, and beds.

The rooms are quite spacious, perfect for disabled guests. The beds are incredibly comfortable, ensuring a good night's sleep. The staff members are friendly and welcoming. Convenient location near the Imperial office and within walking distance of Nijo Castle and the city center. The rooms are kept very clean, and all necessary toiletries are provided. The hotel even offers a yukata for guests to relax in. English-speaking staff make communication easy. The hotel offers a Western-style breakfast, in addition to a traditional Japanese breakfast.

The hotel felt just like home, with no complaints.

On a positive note, the reception staff were lovely and helpful. They were always willing to answer our questions and provide recommendations. The location of the hotel is also a key selling point, as it is located in the middle of many attractions. Although not within walking distance from most places, the subway station is just a short walk away, and there is a bus stop nearby as well. This made it convenient for us to explore the city.

The hotel had a strange smell in the non-smoking room that we were assigned, even though it was on a non-smoking floor. We requested to move to another room, but unfortunately, the hotel was fully booked.

We had a great stay at a value for money hotel with a good room. The location was perfect, close to many sights and a short walk to the subway. The staff were friendly and went above and beyond for us, even getting me medication when I was sick.

Hotel breakfast could have been better with more options.

The best aspects of my stay here were the spacious rooms, comfortable beds, and beautiful building. The staff were friendly and several spoke English fluently. The hotel had several dining options, including a spacious lounge area that served a variety of delicious cakes. The in-room Wi-Fi was fast, which was a great convenience.

Nothing, everything was great.

I lost a small earring in my room, but the staff at Garden Palace went above and beyond to help me. They searched carefully and actually found it in their vacuum cleaner! I was truly impressed by their dedication and effort. The room itself was small, which seems to be the norm in Kyoto, but it was clean and comfortable. The breakfast provided was delicious and the overall experience was pleasant. I would recommend this hotel.

Conveniently located near Kyoto Gyoen National Garden and the Imperial Palace, with easy access to public transportation. Comfortable and clean rooms with a variety of amenities provided. Enjoyable breakfast options, both Japanese and Western styles, with a nice view of a beautiful garden. Helpful and friendly staff. pleasantly surprised by the hotel's value and exceeded expectations.

The value for money at Garden Palace was excellent, and the room was cozy and well-designed. The location was great, close to the Imperial Palace and with easy access to public transportation. The staff treated me with utmost friendliness and efficiency.

The menu for breakfast could have had more variety.

My stay at Kyoto Garden Palace was truly memorable. The hotel's beautiful furnishings and aged style added a charming touch to the standard Japanese room I stayed in. Despite a few drawbacks, such as the mold-smelling air conditioning and limited public transportation options nearby, the hotel's prime location near many worthwhile sights made up for it. Additionally, the staff's proficiency in English was a great help, and the option to purchase bus/train tickets on site along with a handy route map made exploring Kyoto a breeze. The fast and free internet in the lobby was also a bonus. I had a fantastic experience at Kyoto Garden Palace and would highly recommend it.

This hotel is a great value for the price, offering basic amenities and comfortable rooms with very good ventilation. The location is perfect, right across from the beautiful Imperial Palace gardens and within easy reach of the train station or bus access. It's also close to many worthwhile sights in northern Kyoto. The staff is friendly and helpful, with excellent English-speaking service. The breakfast included in the rate is a plus, and the view of the garden adds to the overall charm.

No major issues - all was just fine.

Spacious rooms, comfortable bed. Beautiful building. Friendly staff, some fluent in English. Multiple dining options, including a lounge with various cakes. Fast in-room Wi-Fi! 😊

The breakfast was good with a decent spread of options and the staff were friendly. the hotel's location near a subway station and some convenience stores was convenient. the Wi-Fi connection was strong and reliable throughout the hotel.

The hotel rooms were small and in need of renovation. the bed was uncomfortable and the pillows were lumpy, making it difficult to get a good night's sleep.

Good location, friendly and helpful staff, provided amenities were useful, beds were fantastic.

Everything great.