We recently stayed at a hotel in the heart of the historical district. The location was perfect, with everything within walking distance. Upon entering, we were greeted by a beautiful inner courtyard filled with greenery and a charming fountain. The room was spacious and clean, equipped with a small fridge to keep our drinks cool. The pool area was spacious and well-maintained. Additionally, the hotel provided complimentary water bottles in the room and free parking nearby.

100% Recommend this hotel.

I gotta say, my stay at this hotel was totally worth the money. The room was cozy and comfortable, with great water pressure in the shower and a comfy bed. Plus, the location was unbeatable, right in the heart of all the action. The staff treated me like a VIP, always friendly and helpful. Definitely a great choice for my visit.

Hotel breakfast could use a little improvement - just needed a better cup of coffee. But hey, there are plenty of awesome cafeterias nearby with amazing breakfast options and gourmet Mexican coffees, so no biggie.

We had a fantastic stay at this hotel. The location was excellent, with free parking available close by. The hotel's old charm was evident in the courtyard area, where we enjoyed breakfast accompanied by a talented guitar player. The staff, particularly the porter Carlos, were exceptional. Carlos went above and beyond to ensure our satisfaction, making our experience truly memorable.

Cannot find any fault.

The staff was friendly and offered great recommendations. The restaurants around provided various vegetarian and vegan options. The parks had free wifi, perfect for staying connected. The architecture and historic places around the main park were stunning. The symphonic orchestra building was nearby and offered a fantastic performance. We had a comfortable and spacious room.

Felt extremely safe, no complaints whatsoever.

Lovely rooms with spacious balconies and a relaxing pool area. Great location near the main plaza and concert hall. Enjoyed wonderful towel origami in the room. a comfortable stay.

The hotel's cleanliness and old world charm in this city made me feel safe and comfortable. The location was ideal, just a short walk to the main square. The staff was friendly and helpful.

No negatives.

Great location, walkable to main square, restaurants, shopping. Free parking available. Good water pressure, cold AC. Lovely courtyard. Pleasant front desk staff. Nice colonial charm.

Great location, helpful staff, spacious and clean room, hot water in shower, air conditioning.

Nothing I didn't like to be fair.

Convenient location, close to restaurants, shops, and main square. Secure area. Free private parking available. Friendly staff. Excellent location near main squares, restaurants, and coffee places. Clean, "old Mexican" style. Powerful AC. Heart of historic area, close to zocolo, Cathedral, and Passeo de Montejo. Always something going on nearby. Helpful bellmen. Air-conditioned dining room. Charming cobbled courtyard for meals. Helpful staff. Good breakfast deal. Nice music.

The location of this hotel in the heart of the city is perfect for exploring. The hotel is clean, the rooms are comfortable, and the courtyard is beautiful with vibrant plants and flowers. The staff, especially Rodolfo, the concierge, and Ali, our housekeeper, were friendly and helpful. The view of the theater from our room was stunning. The breakfast and food were also good. I had a great stay at this hotel.

This charming, traditional hotel is located in the heart of the city, with easy access to the cathedral and the commercial center. The comfortable and cozy rooms have all the amenities to ensure a pleasant stay, including fully functioning baths and showers. The inviting pool area is perfect for a relaxing afternoon. In addition, there is a restaurant only 100 meters away, offering great dining options.

One thing to note is that the hotel might need some refurbishment to meet western standards.

Highly recommended 5-star hotel, great pool, well-preserved and charming, spacious rooms, very safe and well-located.

Can't fault anything about it.

We loved staying at Casa Del Balam. The hotel is perfectly located in the heart of downtown, making it easy to explore the city on foot. The staff was incredibly humble and kind, making us feel welcome from the moment we arrived. The peaceful ambiance of the hotel, with its beautiful decoration and gardens, added to our sense of tranquility. It truly felt like an authentic Mexican experience, and the cleanliness of the hotel was impressive. Plus, the reasonable price for such a well-located and unique hotel made it even more enjoyable.

All good! 😊

We loved the cleanliness and the hotel facilities, especially the spacious rooms and the relaxing lounges. The location was perfect, right in the heart of the city, just a short walk away from the main squares. The staff was friendly and helpful, making our stay even more enjoyable.

Don't have any issues at all.

From the moment we stepped into the charming courtyard, we were greeted with a sense of calm and relief from the scorching heat outside. The efficient air conditioning in our room provided much-needed respite from the high temperatures. Additionally, the hotel's location was absolutely perfect, situated right in between landmarks and with many fantastic restaurants within walking distance.

Although the hotel had an old-world charm, it could definitely benefit from some remodeling to meet Western standards. It is worth noting that breakfast is not included and the on-site restaurant that offers it charges a high price for a subpar buffet.