They helped us book incredible family-friendly tours like the Mayan Ruins adventure and the Cenote snorkeling experience. They made sure we had all the information and recommendations we needed for a fun-filled family vacation. It was like having a personal tour guide with us!

My children wanted a play area or a kids club at the hotel.

The hotel's cleanliness was excellent, with well-maintained rooms and common areas. The facilities were top-notch, including a fantastic casino, enjoyable restaurants, and a great mall. The staff was friendly and accommodating, going above and beyond to assist me with my car and luggage after check-out. The location of the hotel was ideal, as it was right off the beach and close to other casinos in the area.

Everything was great.

We stayed at a beautiful hotel with two amazing swimming pools, modern and stylish decor, and clean rooms. The staff was always helpful and friendly, making our stay even more enjoyable. The location was quiet and relaxing, and we loved the rooftop pool with its stunning views. The hotel also provided a communal kitchen, allowing us to prepare our own meals easily. it was a perfect place to relax and unwind after a day of exploring.

Nothing, it is perfect! 👌

We had a fantastic stay at this hotel. The room was perfectly clean with a balcony overlooking one of the beautiful pools. We also enjoyed the lovely terrace with another pool where we watched the sunset while sipping on a beer from the reception. The hotel had all the facilities we needed, including a kitchen in our room, which was convenient for making our own meals. The staff, especially Armando at the reception, were extremely kind and helpful, providing us with great recommendations and assisting with anything we needed. Additionally, the location was great for us as it was outside the busy area but still close to nice bars and restaurants at affordable prices.

Couldn't fault the hotel.

I had a fantastic stay at this little gem in Tulum. Lagoon Boutique Hotel - Luxury Chaman Experience exceeded my expectations. The location was ideal, just a short distance from the main road where you can find great bars and restaurants at reasonable prices. The cleanliness of the room was impeccable, and I loved having a balcony with a view of the beautiful pool. The highlight was definitely the lovely terrace with another pool, where I enjoyed watching the sunset while sipping on a beer. The receptionist, Armando, was incredibly kind and helpful, providing us with excellent recommendations. I would highly recommend this place for its great value for money!

Can't think of anything 🤷‍♂️

Rooftop pool, convenient kitchen, friendly staff, quiet location, nice view from balcony.

The receptionist at Lagoon Boutique Hotel - Luxury Chaman Experience was incredibly helpful and friendly. Even though we arrived late, they made sure we had everything we needed. The two pools were a nice touch and provided a refreshing way to relax. The comfortable mattress and ice cold air conditioning made for a comfortable night's sleep. Additionally, the option to rent bikes was convenient, although it would be ideal if they had better bikes or alternatively, recommended a nearby rental shop with better quality bikes.

Located in the center of town, Lagoon Boutique Hotel - Luxury Chaman Experience offers a truly unique experience. The hotel features a beautiful design with two pools, including a rooftop pool with clean water. The rooms are well-equipped with kitchenettes, balconies, and comfortable beds. The staff is friendly and helpful, always ready to answer any questions. the hotel provides a lovely stay with its practical amenities and picturesque surroundings.

Some aspects of the hotel may not meet expectations, such as the inconsistent room cleaning service mentioned by previous guests.

Nestled in an offbeat area, this hotel offers a unique and relaxing stay away from the hustle and bustle of the city center. The rooms are spacious, stylish, and provide a comfortable retreat. The rooftop pool is perfect for catching mesmerizing sunsets while sipping on a cold beer. The friendly staff goes above and beyond to assist guests during their stay, ensuring a memorable experience. Guests can also enjoy the convenience of nearby coffee shops and mini markets, making it an ideal location.

Limited food options on-site.

The staff was lovely and friendly. The two pools were a highlight, perfect for hanging out in on a hot day. Bikes were available for rent, making it easy to explore the area.

The location was not ideal, a bit far from the town center and in an area with lots of construction. It's better to have a car or moped to get around.

Friendly staff, quiet location, spacious room with kitchen, rooftop pool with chilling area.

No negatives from this place.

The rooms were spacious and comfortable, offering a nice view outside from the balcony. The hotel had two pools, one of which was located on the rooftop and provided a great spot to relax and enjoy the sunset. The staff were friendly and helpful, providing recommendations and assistance when needed.

Communication from the hotel regarding lost items was lacking, with no response despite multiple attempts to contact them. The location was a bit remote and would require a car for convenience, as there were limited options within walking distance.

The Lagoon Boutique Hotel provided everything I needed for a solo trip. The staff, especially Armando, was very helpful and attentive. The location, though not in a touristy area, was safe and had convenient amenities nearby. The room and amenities were clean and comfortable. The rooftop pool was a great spot to relax during the day.

Nothing bad to say.

Stylish rooms, two pools, friendly staff, and a peaceful location surrounded by nature.

We had a spontaneous stay at Lagoon Boutique Hotel - Luxury Chaman Experience and were pleasantly surprised by the comfortable bed and well-equipped kitchen. The two pools were a nice touch, perfect for relaxing. I would recommend this hotel, despite a couple of minor drawbacks.