Staff attentive, great service, safe location, beautiful hotel, good breakfast.

Nothing all good.

Well-located with comfortable amenities - AC, WiFi, stocked bathroom. Rooms are cozy with a comfortable bed and all necessary amenities. The hotel is in a great location and easily accessible to transportation. The staff are attentive and valet parking is excellent. Great value, especially with discounted rates.

We loved the incredible view from our room. The bed was very comfortable and the room was impeccably clean. The location is unbeatable, with easy access to restaurants and shopping. we had a wonderful stay at Sheraton.

The hotel itself is gorgeous, well-maintained, and offers fantastic amenities. the rooms are spacious and cleaned daily. the location is ideal, with plenty of restaurants and shops within walking distance. the staff is friendly and attentive, providing excellent service throughout our stay. I would certainly choose this hotel again.

Not one thing 🙅♀️

The rooms were spacious and comfortable, with cozy beds. the hotel's location was excellent, conveniently located near key attractions and neighborhoods. One advantage I enjoyed was the hot water in the showers, which was a nice touch during the chilly Christmas season.

The food at the hotel was a disappointment, lacking flavor and creativity. the Wi-Fi in the rooms came at an additional cost, which was unexpected and inconvenient.

The customer service at the hotel was outstanding. the staff, especially Alma Saucedo and Cecilia Martinez, went above and beyond to ensure a great stay. Additionally, the hotel's location was excellent, making it easy to explore the city using ride, sharing apps. Furthermore, the gym facilities were well, maintained and had a good selection of equipment.

The hotel was in need of remodeling, which affected the overall appearance and ambiance. Although the restaurants on the property were decent, there were plenty of other dining options within walking distance that provided better experiences.

Good central location, with many nearby restaurants and cafes. Walkable to popular tourist spots. Some facilities are outdated, but manageable. Helpful and friendly front desk staff. a great experience. 👍

The hotel's location was fantastic, with easy access to nearby business and tourist areas. the spacious rooms were a delightful surprise, providing ample space to relax and unwind. - One of the best aspects was the silence within the hotel, thanks to the solid walls and carpets that effectively blocked out any noise. - the fast wifi connection was a huge convenience, allowing me to stay connected and get work done without any issues. - the decoration and architecture of the main areas were visually pleasing and created a pleasant atmosphere. - the hotel was always impeccably clean, ensuring a comfortable and hygienic stay. - the view from the terrace, where breakfast and dinner were served, was absolutely stunning and added to the overall experience. - the hotel's construction was solid, classic, and well-designed, giving a sense of stability and reliability. - the staff was consistently friendly and efficient, making me feel welcomed and well taken care of. - the value for money at this hotel was outstanding, with the price reflecting the excellent services and amenities offered.

One of the worst aspects of my stay was the issue with leaving a credit card swipe for incidentals at check-in. This resulted in random chunks of money being put on hold without my knowledge or consent, which caused inconvenience and frustration.

The hotel is centrally located, making it easy to access restaurants, taquerias, and other amenities within walking distance. the hotel staff is friendly and accommodating, ensuring a pleasant stay. the room was clean and luxurious, providing a comfortable and relaxing environment. the gym is well-equipped, including the rare addition of actual dumbbells.

The hotel charges for internet/wifi service in the rooms, which seems like an unnecessary additional cost. Some guests had negative experiences with the parking staff and system, leading to inconveniences and rude treatment.

Great service, excellent attention. Wonderful views of the Angel. Friendly staff, personalized service. Recommended hotel, enjoyed my stay. Good restaurant, friendly waiters.

Nothing, it is perfect.

Great location near Zona Rosa and the American Embassy. Helpful staff, good fitness facilities, and spacious rooms with comfortable beds. Gorgeous view of Angel of Independence. Enjoyed a nice breakfast.

We had a fantastic stay at this hotel in a perfect location to be close to everything. It was situated in the center of everything, from business offices to the center of Paseo de la Reforma. The hotel facilities were excellent, and our room was spacious and very clean. The staff were friendly and went above and beyond to make us feel special, particularly a bell boy named Giovanni who was always ahead of our needs. The buffet and a la carte breakfast options were available at an extra charge, and the hotel's parking and transportation services were convenient. the location, cleanliness, facilities, breakfast, and staff made our stay truly enjoyable.

Not obvious to find.

As a light sleeper, I appreciated the quietness of the hotel, ensuring a restful night's sleep.

Felt right at home, no complaints whatsoever.

The staff at floor 18, especially Almas, Cecilia, Luis, Enrique. The room service Margherita pizza and club sandwich are not to be missed, especially when paired with Casa Madero 3V.

We had a fantastic stay at this hotel in terms of cleanliness, hotel facilities, and staff. The rooms were impeccably clean and well-maintained, providing a comfortable and pleasant environment. The hotel facilities, including the gym and spa, were top-notch and added to our overall experience. The staff went above and beyond to ensure that we had an enjoyable stay, providing prompt and polite room service and catering to our needs. The location of the hotel was also a major plus, being conveniently situated near the American embassy and within walking distance to the major sights in this city. We were especially impressed with the hotel's proximity to Paseo de la Reforma, making it easy for us to explore the area and enjoy the vibrant atmosphere. Additionally, the breakfast provided by the hotel was delicious and offered a wide variety of options.

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