I recently stayed at Raffles Palace in Mecca for a week-long pilgrimage. The hotel's location was ideal, just a 3-minute walk to the Kaaba. The spacious and well-furnished room was kept immaculately clean by the attentive housekeeping staff. The service throughout my stay was exceptional, with professional and friendly staff always ready to assist. The room service, although a bit pricey, was worth it for the quality and deliciousness of the food. Additionally, the 24-hour room service ensured that I never had to go outside the hotel for meals. The hotel provided a convenient alarm for the "athan" prayer call, which I could easily control. Another standout feature was the 24-hour butler service, offering complimentary coffee and tea. The breakfast buffet at the restaurant was absolutely delightful, with a wide variety of delicious dishes available. The reception staff was efficient and made the check-in and check-out process quick and seamless. I am definitely planning to return to this fantastic hotel.

Totally recommend this hotel.

This hotel is conveniently situated close to shopping centers and a mosque, all in one enclosed area. The room is spacious with a fully stocked minibar and luxurious bathroom amenities. The hotel staff is courteous and professional, always eager to assist with any requests. Breakfast has a great variety of local and international food options, including freshly squeezed juice and artisanal honey.

The hotel lacks some basic amenities such as power adapters and irons, which could be inconvenient for some guests.

Our stay at Raffles was exceptional, from the luxurious room amenities to the helpful staff. We loved the delicious food at the buffet and were impressed by the professional service. we highly recommend this hotel for a fantastic stay.

Location is unbeaten, overlooking the holy site. Room service, car hire, 24-hour room service, bell staff, and housekeeping are all top notch. In-room amenities like ironing facilities, air conditioning, and a mini-bar are excellent. The staff is incredibly friendly and accommodating.

Recommended for families.

The staff is professional and friendly, providing excellent service throughout the stay. The luxurious and clean suites add an extra touch of comfort, and the Wi-Fi is reliable. The hotel's location is ideal, and the food court offers a wide range of dining options.

Felt completely safe and had no reason to complain.

This hotel is a great value for money, with basic amenities that meet our needs. The location is unbeaten as it's located in the front line of the holy haram in the Abraj-al-Bait tower. Our room had a breathtaking panoramic Kaaba view from the signature suite with attention to detail. The breakfast was outstanding, catering to every taste.

No negatives, we had a great stay.

Excellent staff, early check-in, great food, quiet atmosphere, beautiful view, perfect location.

Almost perfect.

Comfy and spacious room with amazing views. Friendly and professional staff with attention to cleanliness and safety measures. Convenient location for Umrah. Overall enjoyable stay. Would recommend to others.

The view from our room was absolutely breathtaking, with a stunning view of the Kaaba. the spacious and comfortable room was well worth the price for our short stay, with luxurious amenities to meet our every need. the exclusive Spa centre provided a relaxing escape, with a sauna, jacuzzi, and massage available.

This hotel was truly an unforgettable experience. the luxurious amenities provided exceeded our expectations. From the exclusive room advantages to the lavish Spa and wellness center, every need was fulfilled. the Massage and Turkish bath were the perfect way to unwind after a long day of visiting the location advantages nearby.

the private facilities were not as exclusive as we expected.

Big NO! After saving money for a romantic escape, we chose to stay in the most upscale hotel on the Clock Tower. the two complementary facts offered were with bad quality when requested. the key location was good, but I already regretted the decision of staying here. the only advantage I enjoyed was the view of the holy city from the window.

The worst aspects of this hotel were the rude staff and the small rooms. the staff was clueless and didn't know how to assist us with the problems we faced.

the location was perfect, as it was close to all the food areas and shopping options after a long day in Haram. the facility itself was lovely, and we especially enjoyed the spa for some much-needed relaxation after our Umrah. the rooms were spacious, modern, and clean, and the staff were incredibly attentive and sincere. the manager at breakfast stood out with their exceptional service, and the ladies at reception made check-in and check-out a breeze. In-room dining was consistently good, with our food always delivered promptly. the hotel even went the extra mile by calling us the day we got home to wish us an accepted Umrah and to ensure our overall experience was great. the great WiFi, polite and helpful staff, and the hotel's prime location just a stone's throw away from the Holy Mosque were all added bonuses.

Nothing bad to say. 😊