The service at this hotel was exceptional. We accidentally booked the wrong room, but the staff immediately found a solution and even gave us free public transport passes. The breakfast was delicious and they even partnered with a nearby restaurant for dinner. The rooms were clean and comfortable. I highly recommend this hotel.

The location was perfect, right at the lower station of the funicular that takes you directly to the railway station. The hotel staff were incredibly friendly and helpful, ensuring that all my requests, such as down-feather free pillows, were taken care of. The breakfast room had a wide selection of delicious food, making it a perfect start to the day. The hotel rooms were recently renovated and had the added bonus of air-conditioning, which was much-needed during the hot summer weather in this city.

Could not be improved in any way.

The hotel's location was perfect for exploring the city center and just a few steps from Lugano Lake. We were able to visit the Congress Centrum, the Casino of Lugano, the Conza Pavilion, and the railway station with ease. Additionally, there were plenty of outdoor activities nearby, including beautiful hiking and biking trails that offered stunning views of the surrounding landscape.

My children wanted a swimming pool for some extra fun.

Great location! The hotel is conveniently located near the train station and just a short walk from Lake Lugano. The funicular also stops right in front of the hotel, making it easy to explore the area.

Felt taken care of, nothing too much trouble.

We had a great stay at a centrally located hotel near a convenient funicular. The staff was friendly and helpful, and they provided us with a regional card that allowed for free transportation and discounts on local attractions. The breakfast had a good selection, including various types of bread and fresh juices. The rooms were comfortable, with amenities like a fridge, TV, and WiFi. a pleasant experience.

Nothing to dislike. 😊

The location was perfect, close to both the railway station and the lake. The room was equipped with air conditioning, a TV, and a modern bathroom. The breakfast was very good, with delicious croissants, fresh fruit, and a variety of bread.

The bed sheets were not comfortable, possibly made of synthetic material.

The location was perfect, right next to the funicular going to the train station and not far from the lake. The hotel staff was incredibly kind and helpful. They even offered complimentary public transportation tickets. The rooms were clean and recently refurbished, impressing me with their cleanliness. The breakfast was excellent, with a wide variety of choices including freshly pressed orange juice and a selection of breads and marmalades. The hotel also provided free WiFi and a good Internet connection throughout.

Nothing, no complaints at all.

It is conveniently located right next to the lower funicular station, making it easy to access from the train station. The hotel is also just a short walk away from the waterfront, allowing for easy exploration of the city. Additionally, the hotel offers parking options, with the Autosilo Motta located just behind the hotel. This makes it convenient for guests arriving by car. The hotel facilities are well-maintained, and the rooms are always clean and comfortable. The staff are welcoming and accommodating, providing excellent service. The breakfast selection is delicious and offers a good variety of fresh options. this hotel offers great value for the money.

Nothing for me.

my recent stay in lugano was a delight, thanks to the central location and helpful staff at this hotel. the breakfast was also a highlight, with delicious options to start the day. swiss quality truly exceeded my expectations for a relaxing break.

Wifi connection sometimes unreliable.

We had a fantastic stay at this hotel. The location was extremely convenient, as it is right at the lower station of the funicular to-and-from the train station. This made it very easy for us to travel to and from the hotel with our luggage. Additionally, the hotel is located in the heart of this city, with a short 2-minute stroll to the lake. The cleanliness of the hotel was outstanding and the facilities were of a high standard. We were particularly impressed with the breakfast, which offered a good choice and quality of food. The staff were also very nice and helpful throughout our stay.

All was good.

The location is perfect, right in the middle of town. Easy access to cable car and parking discount available. Close to bars, restaurants, and shops. Super clean and comfortable rooms. Good and fresh breakfast selection. Friendly and helpful staff. Fantastic coffee.

Couldn't fault.

Convenient downtown location, close to train station and lake. Clean and tidy rooms. Helpful and polite staff. Good breakfast selection. Recommended for future visits to the area.

The hotel is right on the funicular stop and steps away from the city center, making it extremely convenient for exploring the area. The breakfast offered a wide variety of vegan options, including vegan butter, plant-based milks, fruits, and fresh juice. The staff was helpful and welcoming, and the hotel facilities were clean and well-maintained. The location close to the lakeside and a delicious restaurant added to the overall convenience and enjoyment of our stay.

Nothing that we didn't like.

Close to funicular, with window overlooking the line. Managed to sleep well with double glazed windows and air conditioning. Good location near lake, shops, and restaurants. Breakfast had enough choices, including almond and coconut milk. Provided free city transportation card and safety kits to guests.

I had a great experience staying at the hotel. The room was spacious and had a kitchenette, which was very convenient. The location was superb, right in the heart of the city. The staff were friendly and helpful, and the breakfast was delicious. I would highly recommend this hotel for a comfortable and enjoyable stay.