The staff were friendly and helpful. Beautiful and spacious room. Nice bathroom. Multiple restaurant options. Special effort for anniversary celebration. Beautiful harbor view. Excellent service in Executive Lounge. Convenient location, surrounded by restaurants. Outstanding sauna and nice pool.

Can't think of anything.

I had a wonderful stay at the Grand Hi Lai Hotel. The lobby and public spaces were absolutely stunning, creating a luxurious atmosphere. The staff, especially Jessica at the reception, were delightful and provided exceptional customer service. The hotel was also very clean and well-maintained, making it feel welcoming and inviting. The location was convenient, with nearby attractions and a bank for currency exchange. The free shuttle service to the MRT station was also a plus. I highly recommend this hotel for both business and leisure travelers.

The service in the Executive Lounge was outstanding. The staff were professional and attentive, taking great care of me during my four-night stay. The hotel facilities, including the pool, gym, and squash court, were excellent. I also enjoyed the variety of restaurants, especially the Taiwanese and steak houses. The breakfast buffet was busy but decent, and the option of having a quieter breakfast in the lounge was a nice touch. Additionally, the hotel's location near Central Park Station made it convenient for exploring this city.

Nothing, it is perfect.

Convenient location near MRT station and transportation. Cleanliness and excellent hotel facilities. Walking distance to subway system and Light Railway. Helpful and friendly staff.

No comfortable beds.

Great breakfast buffet selection. Safe for solo female travellers. Convenient location next to food court. Helpful and nice hotel supervisors. Upgraded room at no additional cost. Good location. Nice rooms. Heated toilet seats. Nice swimming pool.

Cannot find any fault.

The hotel's location above the Hanshin Super Mall Department store is fantastic. It's convenient for shopping and there's even a local night market within walking distance. The staff is very knowledgeable and helpful, providing great recommendations for things to do in the area.

Nothing to complain about at all.

As low-budget travelers, we were impressed with the awesome harbor view from our room on the 35th floor. The hotel staff was excellent and very accommodating. We enjoyed the free breakfast buffet and the convenient location with plenty of restaurants around. The outdoor pool was great, and we also appreciated the free WiFi.

Felt at home here, no complaints whatsoever.

During our backpacking trip, we had the pleasure of staying at a fantastic hotel. It was conveniently located near a metro station, making it easy for us to explore the city. The room we stayed in was spacious and clean, providing us with a comfortable and relaxing environment. The bathroom was also well-maintained and had all the necessary amenities. The staff at the hotel were attentive and friendly, ensuring that our needs were met throughout our stay. We particularly enjoyed the delicious breakfast buffet, which offered a wide variety of dishes. In addition, the hotel offered a stunning view of the river, perfect for evening strolls. we had a fantastic experience at this hotel.

There was some noise from the nearby shopping mall, but it didn't affect our overall enjoyment of the hotel.

I would highly recommend this hotel.

Exceptional location, room, staff, and service. Prompt response time from staff. Friendly and helpful staff. Great amenities: pool, gym, squash court. Excellent food options: Taiwanese restaurant, steak house, bakery. Spacious and comfortable room. Concierge staff assisted with taxi transport. Plenty of restaurant options nearby.

Nothing all good.

I had a fantastic stay at this hotel! The staff were extremely quick, friendly, and helpful. They even brought me a mattress pad to improve the comfort of the bed. The hotel had a convenient location with lots of restaurants around. The sauna was outstanding, reminiscent of Japanese public baths. I also enjoyed the nice view of the harbor. The pool was a nice bonus as well. The hotel was clean and the rooms matched the pictures on the website. It was also located next to a shopping mall and the MRT station, making transportation easy. The breakfast was good and the staff, especially at the bakery, were very helpful.

Nothing, it was perfect!

The hotel was well-appointed and had a beautiful decor. The staff was friendly and provided excellent service. The location was convenient and easily accessible, making it easy to explore the city. The breakfast offered a wide variety of options and had both local and international dishes, satisfying diverse preferences.

The rooms felt a bit outdated and could benefit from some renovation. The air conditioning was not very reliable and the view from the high rooms was not impressive.

Spacious and comfortable rooms with an old-fashioned charm, minibar is free, and the gym offers a great view of the surrounding area. The hotel is located in the heart of the city, making it easy to access all the main attractions on foot. The staff is friendly and helpful.

The breakfast is served in a very large, impersonal ballroom that lacks ambiance, and the choice, presentation, and quality of food is outdated compared to more modern hotels. It's a shame since breakfast is an important meal that sets the tone for the day.

As a couple, we loved the courteous and knowledgeable staff, clean and well-constructed hotel, with stunning harbor and city views. The facilities and restaurants were excellent and the hotel offered an inexpensive 5-star accommodation experience. Mr. James Lee, one of the supervisors, stood out with his exceptional service attitude and professionalism. He went above and beyond to find us an upgraded room at no extra cost. The location was great, and the breakfast and bakery staff were extremely helpful.

We felt privileged throughout our stay and had no complaints whatsoever.

Courteous, knowledgeable, and professional staff. Extremely clean and splendid construction. Excellent facilities and restaurants. Helpful and nice hotel supervisors, especially Mr. James Lee. Beautiful lobby and seaview from the room. Great breakfast buffet selection. Convenient food court at the department store.

Couldn't stay longer.