I had a wonderful stay in this hotel. It has a great location right in the centre of Chester, making it convenient to explore all the main attractions on foot. The staff at the reception were extremely friendly and attentive, providing excellent service throughout my stay. The room I stayed in was large, spacious, and well-equipped with various amenities such as a fridge, kettle, and a comfortable sitting area. The free Wi-Fi in the room was also a bonus. I was impressed with the hotel's commitment to customer satisfaction when they went above and beyond to compensate for a minor inconvenience caused by one staff member. Additionally, the breakfast offered at the hotel's restaurant was delicious and worth the price.

I would highly recommend this hotel to friends and family.

Great location, friendly staff, upgraded room, birthday card, late checkout, well-maintained rooms.

Not one thing.

The reception staff were exceptional, always going above and beyond to assist us during our stay. They were polite, friendly, and nothing was too much trouble for them. The location of the hotel was perfect, as it was within walking distance of many attractions and right next to a shopping center. the bed in our room was incredibly comfortable, ensuring a good night's sleep.

There were a few negative aspects of our stay. the cleanliness of our room was not up to standard.

We had a fantastic stay at this place. The location was perfect, right in the centre of the town, making it easy for us to get to all the attractions. The room was clean and comfortable, with a very comfortable bed and pillows. The bathroom was excellent as well, with all the necessary amenities. The staff were incredibly welcoming and polite, making us feel right at home. The bar man, Dan, was especially talented and his friendly and caring nature made our stay even more enjoyable. We were so impressed with the hospitality that we even booked an extra night. we had an excellent experience and will definitely be returning.

We would recommend this hotel to everyone.

Outstanding reception girls - friendly, helpful, and deserving a raise! Convenient location near attractions, bars, and restaurants. Comfy bed, powerful shower, and spacious room with soundproofing. Excellent service from friendly staff, especially the talented barman Dan. Will definitely return for his hospitality!

The staff were friendly and efficient with our requests, and the location was convenient for exploring the nearby attractions. The room size was generous and the bed was comfortable, making for a pleasant stay.

Our shower experience wasn't great due to the narrow and potentially hazardous bath setup. We also noticed a few cleanliness issues during our stay, which was a bit off-putting.

The location of the hotel was perfect, as it was close to everything I wanted to explore in the city. The interior decor of the hotel was lovely and created a welcoming atmosphere. The rooms were spacious and comfortable, allowing me to rest well after a long day of sightseeing. The breakfast served at the hotel was delicious, and the staff were very accommodating and eager to help. Despite a few minor issues with housekeeping, the hotel management was quick to apologize and make amends. I would definitely recommend this hotel for its excellent location, comfortable rooms, and friendly staff.

The restaurant at the hotel seemed to be understaffed, resulting in slow service during both drinks and breakfast. Additionally, the ventilation in the rooms was not effective, making them stuffy and uncomfortable at times.

This hotel is in a fantastic location, right in the center of all the attractions. It's within walking distance to restaurants, bars, and clubs, making it perfect for a night out. The rooms are beautiful, with comfortable beds and stunning bathrooms. The staff are friendly and helpful, providing excellent service. The breakfast is delicious, with a variety of options to choose from. it's one of the best hotels I've stayed in and I couldn't recommend it more.

I was a bit disappointed by the lack of ventilation in the room, as there was no option to open a window or adjust the heating.

I had a wonderful stay at this hotel. The location was excellent, right in the middle of everything I needed. It was easily accessible from the bus station and there was a very affordable car park next door. The beds were incredibly comfortable, allowing me to get a good night's sleep. I also appreciated the convenient amenities such as the tea and coffee facilities and the free Wi-Fi in the rooms. The staff were very friendly and helpful, providing excellent service throughout my stay.

I highly recommend this hotel to anyone looking for a luxurious and comfortable stay. The location is convenient, the beds are comfortable, and the staff are attentive and friendly.

Amazing staff, welcoming and attentive. Comfortable, modern rooms with soundproofing. Good service at reception. Convenient location with nearby amenities. Decent mini fridge and room layout. Help-yourself breakfast.

Couldn't stay longer.

Excellent central location with affordable car park nearby. Quick and easy check-in and check-out processes. Fantastic and plentiful breakfast. Soft, comfortable beds. Pleasant staff. Close to shops, pubs, and restaurants. Roman Gardens and Wall just across the road. Convenient NCP car park opposite. Great air-conditioned room. Easy access to the whole city.

The check-in process was quick and we were pleasantly surprised to be upgraded to a larger room for free. The hotel staff made us feel very welcome and ensured that our stay was safe and comfortable, which was important to us as lone female travelers. The hotel itself is beautiful, with a lovely modern bar/restaurant area. The room and bathroom were clean and well-maintained. The location of the hotel is ideal, close to an access gate on the city wall and the nearby shopping mall car park was affordable and convenient.

No complaints.

Great decor, perfect location, amazing staff, quiet room, blackout curtains.

Nothing could have been better.