Great breakfast, friendly service, elegant decor, attention to detail, convenient location, lovely lounge and bar area.

Absolutely nothing to say about dislikes.

I had such an amazing experience at this 4-star hotel! The location is absolutely perfect, right in the heart of the historic downtown district. It's so convenient to be able to walk to all the restaurants and shops. Plus, it's located in a renovated old factory building, which adds to the charm and uniqueness of the hotel.

Exceptional staff, great service, spacious and comfortable room, nice lounge area, good location.

All was perfect.

The staff was friendly and helpful, and the hotel had an elegant and clean vibe. The on-site restaurant was wonderful, and it was great for celebrating our anniversary.

There were a number of drawbacks to our stay. The parking situation was a hassle, with limited options available.

The industrial chic design of the hotel reminded me of Restoration Hardware interiors, creating a beautiful atmosphere. The breakfast at the restaurant was delicious and convenient, and I enjoyed the live music each night. The daily hot tea and cookie brought to our room were a delightful touch. The staff were friendly and helpful, and the hotel was conveniently located near The Biltmore and within walking distance of great restaurants. The outdoor seating area in front of the hotel was a nice feature, and I appreciated having coffee and tea in the room.

We had some issues with housekeeping not cleaning our room daily, despite requesting it. Additionally, no one was available to help us with our luggage as we checked out for an early flight at 6:30 am.

Stylishly designed communal areas with warm modern fireplace, comfy hooded chairs, and complimentary beverages. Location is convenient to visit downtown and Biltmore Estate. Exceptional attention to detail in-room decorations and throughout facilities. Pleasant, helpful, and friendly staff. Enjoyable experience for a return trip.

Friendly staff, modern amenities, spacious bathroom with large shower. Additional sink in room. Comfortable bed, work desk, large TV. Beautifully decorated property, cozy vibe. Short walk to downtown and breweries. Excellent turndown service with local tea and cookies. Delicious breakfast at the restaurant. Live music adds to the ambiance.

This hotel has a great location, offering easy access to the downtown area. Guests will enjoy a beautiful room with luxurious bathroom and comfortable bed. We received great service from the valet and reception teams. The lounge area is a nice place to relax and unwind, and the hotel's ambiance is amazing. Guests have access to good amenities that can make their stay enjoyable such as a restaurant on-site.

Some of the staff members seemed distant at times, which can affect clients' experience.

The hotel's interior design was outstanding and well-preserved, and the ambiance was serene. The hotel's location was perfect, allowing easy access to the town, making it easy to explore during the Thanksgiving period. The hotel staff was friendly and available, making our stay easier and more stress-free.

Room service was not available, although plans were in the works. The room lacked coffee-making facilities, and there were no open bottles of Coke, with openers only being available in the gift shop.

The staff were excellent. The room was very attractive with a natural brick wall, modern amenities, and a large, comfortable bed. The AC system was quiet. Easy access to restaurants and shopping. Great coffeehouse/bagel place nearby.

Felt almost like at home, nothing to complain about.

We loved staying at this place! The decor was beautiful, with modern touches that still honored the building's history. The restaurant nearby was fantastic, with delicious locally-sourced food. The staff were friendly and responsive, and the location made it easy to explore many great restaurants and galleries in the historic district. The Nespresso in our room was a nice touch, and the staff went above and beyond to make sure we felt welcomed and appreciated.

There were a few minor issues, such as some confusion over the room type and the lack of a mini bar or room service, but overall, this hotel exceeded our expectations. We would highly recommend it to anyone looking for a luxurious and comfortable stay with great service and amenities.

I had a wonderful stay at this hotel. The ambiance was amazing and the decor was impeccable. The staff were friendly and always eager to help. The cleanliness was top-notch and I felt safe and welcomed throughout my time here. The location was perfect, just minutes away from town. The hotel facilities were impressive, especially the well-equipped fitness center. I appreciated the availability of the Tesla X for transportation. it was a fantastic experience.

Couldn't stay longer.

We had a wonderful stay at this luxurious hotel. The staff was exceptional, from the friendly valet to the helpful cleaning staff. The hotel's design and decor were absolutely amazing, making us feel right at home. Although it was a bit confusing to navigate at first, we quickly figured out the layout by the second day.

Beautiful upscale decor, modern and historic ambiance, good locally sourced food, friendly and responsive staff.

Nothing, all great.

Friendly and helpful staff, particularly the bellman and valet team. Excellent breakfast with friendly service. Great location near key attractions in the city.

Short staffing resulted in the bar and restaurant having limited hours of operation. Lack of housekeeping during the stay, and guests had to call for any needed items.