From the moment we arrived, we were treated with exceptional kindness and service. The friendly staff made our stay memorable with thoughtful gestures like turn down service and personal notes. The hotel was clean, spacious, and offered a stunning view of Lake Erie. The Ritz-Cleveland truly exceeded our expectations.

Cannot find any fault.

From the moment I arrived until I left, I was treated with exceptional kindness and friendliness by the staff at The Ritz-Carlton. The turn down service and chocolates on the pillow each night were a lovely touch. The maid, Keira, even left a thoughtful note and bookmark for my mom. The hotel itself was stunning, with spacious and clean rooms. The food was delicious, and the view of Lake Erie was breathtaking. The staff at the front reception and club lounge went above and beyond to make our wedding preparations and stay enjoyable. Lastly, when I forgot my veil before my ceremony, the hotel staff quickly sent a driver to bring it to me. I will definitely stay here again.

100% Recommend this hotel.

Friendly staff, exceptional service, spacious room, clean accommodations, delicious food, beautiful view of Lake Erie.

Don't have any issues at all.

I was pleasantly surprised by the spacious and modern rooms at The Ritz-Carlton. The bed was incredibly comfortable, and the high-quality bedding ensured a restful night's sleep. The staff at the bar were friendly and knowledgeable, especially bartender Joseph, who remembered our drink order after just one visit. The hotel's central location made it easy to explore downtown Cleveland and its surrounding attractions. I highly recommend this hotel for its upscale atmosphere and excellent amenities.

We had an amazing stay from start to finish. The staff at the hotel were incredibly friendly and greeted us with kindness every time we saw them. The room was spacious and clean, and we had turn down service every night with chocolates on the pillow. The hotel facilities were excellent, and we loved the view of Lake Erie. The location was convenient, as we were able to walk to Jack's Casino without having to go outside. The staff went above and beyond to accommodate all of our needs, including sending a driver to deliver a forgotten item for our wedding.

N/A

Friendly staff, quick response, excellent service. Accommodated wedding guests and provided great assistance. Forgot veil, staff promptly delivered. Lovely hotel, spacious and clean rooms, delicious food. Gorgeous view of Lake Erie. Recommended for future stays.

I had an amazing stay at this hotel in downtown Cleveland. The location was perfect, with a mall just a short walk away and the federal courthouse nearby. It was incredibly convenient to reach from the airport by train. The room was beautiful and spacious, with plenty of outlets for charging devices. The high-speed Wi-Fi actually delivered on its promise. The staff was incredibly welcoming and made me feel like a valued guest.

There were some issues with the service. The hotel failed to provide all the necessary towels and toiletries in my room.

From the moment we arrived at The Ritz-Carlton, Cleveland, the staff treated us with exceptional kindness and attentiveness. The friendly faces and warm greetings made us feel welcome throughout our stay. We were impressed by the nightly turn-down service and the thoughtful gestures, like the maid leaving a bookmark for my mom. The hotel staff went above and beyond to accommodate our wedding preparations and even saved the day by promptly delivering a forgotten veil. a fantastic experience.

Nothing, no complaints at all.

We had an amazing stay at the recently renovated hotel. The modern lobby and sleek rooms were impressive. The Club level amenities and food presentation were top-notch. The staff were accommodating and the valet service was helpful. Despite some minor issues with the water pressure and A/C, we were overall pleased with our stay. We would definitely recommend this hotel.

I recently had the pleasure of staying at a hotel in downtown Cleveland. The location of the hotel was absolutely fantastic, with easy access to key attractions and landmarks in the city. The staff were incredibly friendly and helpful throughout my stay, making me feel welcome and well taken care of. The rooms were modern and tastefully decorated, and the comfortable beds provided a great night's sleep. Additionally, the hotel offered fast and reliable internet, which was a great convenience.

There were a couple of things that I didn't particularly like about the hotel. upon arrival, I had to take a short elevator ride up to the lobby, which was a bit inconvenient.

During my xmas stay, the hotel staff was very welcoming and accommodating. They offered us complementary drinks upon arrival and provided us with a map of the area, which was very helpful. The hotel was conveniently located near popular attractions, making it easy to explore the city. Another advantage was the comfortable and spacious room, which had all the necessary amenities.

Our experience was slightly marred by the ongoing construction that was taking place during our visit. The noise level was quite high, which made it difficult to fully relax and enjoy the hotel.

Great staff, friendly and helpful. Beautiful views from the high floor suite. Prompt and attentive service. Delicious room service. Comfortable bed and nice TV.

Friendly staff, exceptional service, spacious room, clean facilities, delicious food, stunning lake view.

Don't have any issues at all.

I was excited to stay at this hotel in Cleveland and I had a fantastic experience. The staff was very hospitable, providing excellent service from the moment I arrived. They even helped with my luggage. The hotel facilities were clean and well-maintained. The breakfast was delicious, and the staff was attentive and friendly. Additionally, the hotel's location was great, not far from University Circle, Tremont, and Ohio City. I had a wonderful stay and I would definitely choose this hotel again.

Nothing to dislike.

This hotel exceeded our expectations, providing exclusive and luxurious amenities such as a fantastic fitness facility and lovely rooms with stunning views of the river and lake. The staff was friendly and accommodating, even allowing us to check in early. We enjoyed the cozy fireplace in the lobby and valet service was quick and efficient. The bed, pillows, and bathroom towels were of high quality, ensuring a comfortable stay.

Our only minor issue was with the lighting system in the room, which was confusing to navigate. Although this hotel lacked a concierge lounge and freebies for elites, the complimentary bottle of water and Kind bar was a nice touch.