We had an amazing stay at this hotel in the heart of the old quarter. The staff were incredibly kind and helpful, making us feel right at home. They went above and beyond to ensure our stay was exceptional, providing information on local spots and arranging tours. The room was beautiful, with a comfortable bed and a lovely balcony. The hotel's location was perfect, right in the center of the bustling night market and near Hoan Kiem lake in the Old Quarter. The breakfast offered a variety of delicious options, both Western and Vietnamese.

Nothing to complain about at all.

I had a wonderful stay at a hotel located right in the midst of the "Night Market." The bustling atmosphere and vibrant street food surrounding this hotel made it an ideal location for exploring the city. The rooms were clean, comfortable, and nicely decorated, providing a relaxing space to unwind. The staff were extremely friendly and helpful, going above and beyond to ensure a pleasant stay. Additionally, the breakfast offered a wide variety of delicious choices.

I would have preferred a separate shower instead of one over the bath.

The staff service at Oriental Suites Hotel & Spa was impressive. Sarah, the receptionist, warmly welcomed us and provided excellent recommendations for meals and travel tips. We felt exceptionally cared for and the staff went above and beyond to assist us with organizing taxis, purchasing tickets, and navigating the city. The hotel's information brief was also very helpful in orienting ourselves in the Old Town of Hanoi. The balcony rooms had a romantic ambiance and offered beautiful views of the city. The hotel's location was perfect for enjoying a morning coffee or a late night drink.

As a disabled traveler, I appreciated the accessible facilities and the helpfulness of the staff. The hotel went the extra mile to ensure my comfort and ease of movement.

Felt completely secure throughout my stay, no complaints whatsoever about the hotel's safety measures.

The breakfast was okay and it was a relief to have it included in the price. The location of the hotel was great because everything we wanted to see was within walking distance. , the fact that we could do laundry at the hotel for free was amazing. We didn't have to worry about finding a laundromat.

The hotel was overpriced for the facilities. The hotel needs to be renovated and it was a letdown to pay so much for quality that did not meet our standards.

We were extremely impressed with this luxurious hotel. The staff went above and beyond to ensure that we had a delightful stay. From the moment we arrived, we were welcomed by friendly staff members who provided us with helpful recommendations for dining and exploring the city. The location of this place was superb, situated in the heart of the city with an abundance of wonderful restaurants nearby. We especially loved being on a busy street where we could experience the vibrant atmosphere of the night market that takes place on the weekends. The rooms were compact but had everything we needed, and the breakfast offered a wide selection of delicious options in a charming dining area. we cannot recommend this hotel enough for its excellent service and ideal location.

We highly recommend this hotel to everyone.

Excellent service, well-planned tours, central location, reasonable pricing.

Nothing could have been better.

The location was perfect, with everything we needed within walking distance. The staff, especially Thomas, provided exceptional service and took care of all our needs. The breakfast spread was delicious and offered a variety of options. The day trips organized by the hotel were well-planned and professional. The hotel pick-up service was efficient and on-time. we had a fantastic experience and would definitely recommend this hotel.

Great location near popular lake and night market. Helpful staff, clean rooms with functioning air conditioning. Extensive breakfast options available. Convenient taxi service arranged for guests. Recommended stay.

We had an amazing stay at the hotel. The staff were extremely attentive and made sure we were always happy. The customer service was one of the best we've experienced. The hotel was in a perfect location, right beside the night market and very close to the lake in the old quarter. It was also in the heart of the city, with plenty of wonderful restaurants nearby. The cleanliness of the hotel was impeccable and the breakfast provided was great. we had a fantastic experience.

Didn't dislike anything about the property.