I was pleasantly surprised by the location of this hotel, just a stone's throw away from the bustling square. The breakfast served on the rooftop with a view of the volcanos was an absolute treat. The bed was comfy and the pillows were nice. The towels were thick and plush, making me feel pampered. The Spanish hacienda-style ambiance added a touch of charm. The concierge's recommendations for restaurants were spot-on and added a delightful twist to my fourth visit to Antigua.

While I didn't explore the hotel extensively, I felt that it lacked a bit of character. However, it still offered solid value for money.

fantastic location, beautiful courtyard, friendly staff

shower hot water could be better

great location, comfortable beds, friendly staff!

noisy renovations during stay

We had a fantastic stay! The staff was friendly and helpful, providing excellent service throughout our visit. The hotel facilities were top-notch, and we especially enjoyed the lovely courtyard and rooftop with beautiful views. The location was perfect for exploring the city, with easy walking distance to main attractions and a variety of restaurants nearby. The breakfast provided was wonderful, with amazing options to start our day.

Nothing, everything was great!

This hotel was perfect for our daily activities in Antigua. Its centralized location made it easy for us to access all the main tourist areas. We were just a block away from Central Park, which was convenient for exploring the city. The staff was friendly and the service was good, especially during the breakfast, which was included and offered a variety of tasty options. The prices were reasonable for the value we received, and the attention to detail was evident throughout the hotel.

Noisy courtyard and unreliable wifi in rooms.

Excellent staff, very friendly and helpful. Lovely courtyard and great location near the central park. Comfy beds with soft sheets. Delicious breakfast on rooftop with volcano view. Clean and safe with daily room cleaning.

Perfect location near the central park, with a quiet road and easy access to restaurants. The room had a huge and incredibly comfortable bed. The breakfast on the terrace was exceptional, with a beautiful view to start the day. The staff were friendly and helpful. Loved the rooftop terrace, even though the view wasn't jaw-dropping. The hotel is in a safe area and I felt comfortable walking around alone. The staff were accommodating and held my luggage for a volcano hike for a small fee. The hotel had a 24-hour reception and free wi-fi.

This hotel was a fantastic find in terms of value for money. The prices were reasonable, especially considering the attention to detail in the rooms. The location was great and central, making it perfect for walking around and exploring the main tourist areas. The service provided by the staff was excellent, with basic amenities and a well-equipped room that included air conditioning. The breakfast offered a great variety to choose from and the view of the volcanoes was amazing.

No major issues, everything was satisfactory.

The bed was extremely comfortable and the rooms were clean. The location of the hotel was perfect, situated on a quiet road very close to Parque Central. The staff was friendly and helpful, making my experience even better. The breakfast on the terrace was delicious and the view from the rooftop was amazing. I would highly recommend this hotel.

The hotel's cleanliness, breakfast, staff, and location to the central park of Antigua were superb.

It was all superb.

Convenient location, friendly staff, and beautiful decor. Rooms are comfortable and well-equipped with good amenities like wifi. Breakfast served in the terrace with a great variety to choose from and amazing view. Laundry service available at cheap prices.

Great value for money with comfortable rooms, attentive staff, and excellent location in the heart of the city center. Breakfast served on the rooftop with a stunning view of the surrounding area was a highlight.

No negative aspects found during my stay.

Liked the fact that the hotel is located in the heart of the city, close to all the major attractions. the staff at the reception were very friendly and helpful, providing us with useful information about the city. the room had a comfortable bed and the air conditioning was a big plus.

Disliked the size of the room, it felt quite cramped and the bed made some weird noises. There was no refrigerator or a bottle of water provided in the room.

This hotel has great value for money, with reasonable prices and attention to detail. The staff is friendly and the central location in Antigua is unbeatable. The rooms have basic amenities, including a window to the main yard and a good-sized bathroom. The breakfast offers a variety of options and is served on a rooftop with an awesome view.

No complaints, everything was great!

The courtyard at El Carmen Hotel is simply charming. I loved sitting there in the morning, sipping my coffee and enjoying the peaceful atmosphere. It was a perfect start to my day. I had a pleasant stay at El Carmen Hotel.