I had a fantastic stay at this hotel! The room was spotless, with a lovely view, and the evening meal was delicious. The staff were incredibly friendly and went above and beyond to make my stay enjoyable. I will definitely be coming back!

Breakfast delights could be improved by offering it in the beautiful upstairs restaurant instead of the basement.

I thoroughly enjoyed my stay at this luxurious hotel. The location was perfect - within easy reach of the promenade, town center, and the vibrant restaurants and bars on North Quay. It was great to be in the heart of the action but not right in the bustling center. The staff here were exceptional, from the friendly and helpful reception staff to the attentive waiters in the restaurant. They all went above and beyond to ensure my stay was enjoyable.

I would highly recommend this hotel to anyone looking for a comfortable and luxurious stay.

The location was perfect for exploring the town on foot. The breakfast was superb, with a great variety of options to choose from. The staff were friendly and helpful, ensuring our room was clean and well serviced each day. We loved the beautiful views from our seafront room. The bar was also a highlight, offering a cozy and pub-like atmosphere. I highly recommend this hotel for a wonderful stay in a convenient location with top-notch service.

The hotel was clean, comfortable, and in a good central location. Staff were friendly and helpful. The breakfast was delicious with a nice variety of options. The building had a stunning sea view and the reception staff were welcoming.

Nothing, all excellent.

Friendly staff. Good bar food via room service. Quiet family room with comfy beds. Great breakfast. Central seafront location.

I recently stayed at this luxurious hotel and had a fantastic experience. The location was perfect, right on the seafront and within easy walking distance of the ferry. The hotel offered a range of amenities, including room service, dry cleaning, and housekeeping. The room was spacious and comfortable, with great views of the sea. The staff were attentive and provided excellent service. I was particularly impressed with the delicious breakfast options and the friendly atmosphere in the bar.

I had a wonderful stay at this hotel. I would highly recommend it to anyone looking for a comfortable and luxurious experience.

The hotel had a grand entrance and a pleasant feel. The staff at the reception were helpful and friendly. The location was great with easy access to public transport and local amenities. I enjoyed the complimentary WiFi and the fact that breakfast had a lot of choice and was of good quality.

The location is perfect for exploring the town on foot. The daily servicing of the clean rooms by friendly staff is a plus. The breakfast is delicious with a good variety. The upgrade to the penthouse is definitely worth the extra money for its beautiful decor and stunning view.

Felt very welcome, no complaints.

Fantastic piano players in the hotel bar. Great fish dishes and desserts in the restaurant. Comfortable beds and recently decorated room. Excellent breakfast with a good variety of choices. Central location on the promenade.

Located in the heart of town, The Empress Hotel is conveniently situated on Central Promenade, offering easy access to the main shopping area. The hotel's Conversatory restaurant provides a welcoming atmosphere for meals, with a wide variety of options for both hot and cold dishes. Guests can enjoy lovely views of Douglas Bay from some rooms, while others boast spacious bathrooms and comfortable beds. The staff goes above and beyond to accommodate special diet requests, ensuring a pleasant dining experience.

The carpets in some areas of the hotel could benefit from more frequent vacuuming.

We had a great time in a location that was easy to access all transport, as it was right on the seafront. The room was comfortable, and the bathroom had a good shower. The service at breakfast was efficient, and the food served during the day was delicious. We also enjoyed the advantage of being able to get to and from the airport cheaply.

The hotel was excellent, great value for money, superb room, wonderful staff, highly recommended, exceptional penthouse.

Liked everything.

Great receptionists, helpful staff, good breakfast choices, spacious new bathroom, friendly and attentive service.

Nothing negative to say.

had a great stay at a sea view suite, friendly staff, fantastic breakfast, close to shops and restaurants, parking wasn't bad either