We loved the convenient location, just a short walk along the river to the city center. The hotel staff, including Nadine, Gracia, and Dolores, were always ready to help with any tourist-related matters. The recently refurbished rooms with fantastic views of the Po River were a highlight. The room upgrade and welcome gift were much appreciated. The daily cleaning service and fresh amenities were top-notch. The delicious breakfast spread, with a variety of sausages, cheeses, pastries, and great coffee.

Felt very well, no complaints whatsoever.

Clean, spacious rooms with pleasant river view and good breakfast. Conveniently located just outside the city center. Friendly and helpful staff. Affordable valet parking available nearby. Rooftop bar with attentive service.

Great location, helpful staff, clean rooms, nice rooftop, excellent breakfast.

None.

Great location near trams and an easy walk to the city center. Friendly and helpful staff, especially Alice the waitress. Received beautiful flowers for our anniversary. Nicely decorated room with a large bed and elegant bathroom. Clean and close to the center, within a 15-20 minute walk. Excellent breakfast and attentive service. Welcoming receptionist Beatrice offered helpful recommendations and the rooms were clean and modern with comfortable beds. Good location, just a ten-minute walk along the river.

The hotel staff were extremely friendly and efficient. They provided a coffee machine and helped with scooter rentals. The breakfast staff were courteous and the views from the balcony were stunning. The rooms were clean and modern.

Couldn't fault anything.

The rooftop pool and bar were closed during our stay, which was a major disappointment. We were looking forward to enjoying the view and relaxing by the pool. It definitely impacted our overall experience and made us feel like we didn't get our money's worth.

We enjoyed our quiet and comfortable room, and the breakfast selection was delicious. The staff went above and beyond to accommodate our request for extra pillows. we would recommend this hotel.

Friendly staff, comfortable and cozy room with a spacious bathroom. Rooftop bar a must visit. Early check-in was a great bonus. Overall cleanliness and great customer service. Convenient location for sightseeing and easy access to transportation. A top choice for business or leisure travelers.

Spacious, clean room. Upgraded with no charge. Fantastic breakfast with vegetarian options. Nice swimming pool. Good location for walking to center.

The staff are attentive and kind, especially the trainee with glasses. Fantastic recommendations for things to do and see. Fabulous hotel, easy walk from the city center. Kids loved the pool. Excellent breakfast. Great value for money.

Nothing at all.

I recently stayed at this luxurious hotel located right next to the beautiful river. The location was perfect, as it was only around a 20-minute walk from the historical city center. The hotel staff provided excellent service, always being helpful and kind to any request I had. The room was spacious and clean, with a lovely view of the river from the balcony.

I highly recommend this hotel to all!

nh firenze was a fantastic stay. clean rooms, friendly staff, and a great location along the arno river. breakfast offered a wide selection and the on-demand coffee was a nice touch. highly recommended for a trip to florence!

Receptionist too chatty, delayed service.

The hotel's location was very close to the city center, making it convenient for exploring the main attractions of this city. The hotel was situated right by the Arno river, providing a beautiful view and a pleasant walking route. The staff at the hotel were helpful and welcoming, ensuring a comfortable stay. The breakfast provided at the hotel was amazing, with a wide variety of options to choose from.

There was nothing I didn't like.

We were in the perfect spot for exploring the city, just a short walk from all the main attractions. Plus, the hotel offered us complimentary breakfast and delicious coffee. The rooftop bar had an incredible view, which was definitely a highlight of our trip.

Our experience was dampened by the unprofessional and dishonest staff. They tried to scam us by not offering the room category that we had booked online, and the restaurant served bland and mediocre food.

The hotel is conveniently located near public transport, making it easy to access Florence centre. The hotel's proximity to the river adds to its charm. The rooms are nicely decorated with comfortable beds and elegant bathrooms. The staff are friendly and helpful, providing a warm welcome and even surprising guests with thoughtful gestures like flowers in the room.

Some guests noted that the hotel can be noisy due to nearby road and tram lines.