The hotel had large rooms, which is unusual for this city. The staff was amazing and accommodating. The location was very convenient, as it was on a main subway line and just three stops away from the central Ginza district. The hotel was clean and had great facilities.

Nothing that we didn't like.

Great location, excellent staff and service, stunning views, spacious rooms, fantastic club room privileges, convenient access to shopping and dining.

Not one thing.

I absolutely loved my stay at this hotel. The staff were incredibly friendly and helpful, going above and beyond to make my stay comfortable. The hotel facilities, including the gym, pool, and spa area, were top-notch. The room I stayed in was spacious and the bed was incredibly comfortable. The location of the hotel was very convenient, with easy access to transportation and a shopping center nearby. Additionally, the cleanliness of the hotel was excellent.

There was nothing I didn't like.

Spacious rooms with great amenities, including a luxurious bathroom with a deep tub and rainforest shower. Convenient location, with easy access to subway lines and shopping mall. Friendly and hospitable staff.

Beds may be a little hard for some guests.

Convenient location near a subway station and connected to a shopping mall. The staff went above and beyond to help and even provided a complimentary bottle of champagne.

Breakfast delights could be improved with a wider variety of options.

Outstanding service and attention to detail. We were treated like royalty by the front desk and concierge staff throughout our entire stay. They went above and beyond to make our time in Tokyo extra special. From making restaurant recommendations to helping us navigate the city, their knowledge and assistance were invaluable. The rooms were clean, modern, and equipped with high-end technology. We were truly impressed and would choose this hotel again without hesitation. Atsuko Ichimura at the concierge desk deserves a special mention for her amazing service. I highly recommend this hotel for a memorable stay in Tokyo.

Spacious, clean rooms. Beautiful big bathroom. Convenient access to mall. Attentive and helpful staff. Big beds. Amazing coffee and food. Convenient location.

All was good.

Spacious rooms with a view of Mt Fuji, clean and beautiful big bathroom. Convenient access to nearby mall without going outside. Excellent staff and service. Great views of the city lights from high floor rooms. Long pool with lanes for laps.

Felt at home, nothing to complain about.

I recently stayed at the Grand Hyatt in Tokyo for a week-long vacation. The hotel staff was incredibly friendly and accommodating. The swimming pool had a unique wood floor, creating a relaxing atmosphere. The spa had beautiful wood interiors and was perfect for unwinding. The lobby featured the best restaurant, with delicious pizza and a must-try strawberry ice cream. The cozy rooms had special soft sheets, and the automatic opening toilet was a convenient touch. The breakfast selection was fantastic, with a variety of juices, meats, and bread. the hotel had a trendy and inviting atmosphere, in a great location with a view of Tokyo Tower.

Strongly recommend this hotel.

Large rooms, amazing staff, adjacent to shopping center, great park nearby, DVD player in room.

Nothing I didn't like to be fair.

I had an amazing stay at a hotel with a prime location. It was conveniently close to public transportation, shops, restaurants, and entertainment options. The rooms were spacious and well-maintained. The hotel offered great service and had all the amenities I needed. The room rates were also very reasonable. I would highly recommend this hotel for its location, room quality, and value for money.

The service at the hotel was exceptional, from the check-in staff to the concierge. The concierge services were particularly impressive, providing detailed information, making reservations, and offering clear directions. The hotel's location in Roppongi was convenient, with easy access to the Tokyo metro subway and local restaurants. The common areas of the hotel were well-maintained, and the gym/spa/pool area was enjoyable, especially the massage chairs in the rest area.

Although the room was clean and spacious, the decor felt a bit outdated and could use a refresh. The breakfast buffet, while of good quality, had limited variety for its price.

The hotel was conveniently located within walking distance to many shops and restaurants, making it easy to explore the area. Additionally, the hotel offered a wide variety of dining options at different price points, catering to different preferences and budgets. The rooms were clean and well-maintained, providing a comfortable stay.

One downside was the high price of the hotel, as it may not be suitable for budget-conscious travelers. Additionally, the hotel lacked certain amenities or services that could have enhanced the guest experience.

The location was perfect, with easy access to shops, restaurants, and public transport. The hotel itself was beautiful, with spacious and modern rooms. The club access upgrade was definitely worth it, providing great amenities and a nice view. The staff was friendly and accommodating, even opening the business center early for me. I highly recommend this hotel for a fantastic stay in Tokyo.

This hotel is in a great location, close to subway lines and within easy reach of other attractions. It is also conveniently located near a vibrant nightlife scene and a bustling commercial office building. The rooms are spacious, and the bathrooms are well-appointed. The staff is friendly and helpful, providing excellent service throughout our stay. The breakfast options are delicious and varied, and the hotel offers a range of facilities such as a swimming pool, spa, and gym. The views from the rooms are stunning, overlooking the city skyline and surrounding areas.

The hotel is a bit pricey compared to other options in the area.