Patient staff, good service, clean facilities, spacious room, awesome garden, fresh spring water.

Didn't dislike anything about the property.

The hotel is conveniently located near various attractions and a bus stop, making it easy to explore the area. The rooms are spacious and comfortable, providing a pleasant stay. The bathroom facilities are clean and well-maintained. The staff offers good service and goes above and beyond to ensure guests' needs are met. The breakfast options are varied and satisfying, with the choice of different cuisines. The hotel also features a beautiful garden, providing a peaceful atmosphere.

The hotel staff's limited English proficiency can sometimes cause communication difficulties.

Peaceful location surrounded by forests & mountains. Onsen on 1st floor: clean & luxurious. Five-star service & French dining. Glass museum next door, walking distance to supermarket.

I absolutely loved my stay at this hotel. The location was perfect, nestled in the beautiful countryside surrounded by forests and mountains. The view from my room was breathtaking, truly a serene and peaceful setting. The hotel itself was luxurious, with three floors and a slope that added a unique touch to its architecture. The service was top-notch, I felt like royalty from the moment I arrived. The staff were attentive and friendly, always going above and beyond to make sure I had a comfortable stay. The room amenities were fantastic, from the welcome drink to the in-room safe and free Wi-Fi, everything was provided for my convenience. The restaurant was outstanding, offering delicious French cuisine and a variety of breakfast options to choose from.

I highly recommend this hotel to anyone.

Spent a night at a resort in the mountains. Enjoyed the peaceful location and the beautiful views of the forests and mountains. the room had its own hot spring bath and it was sparkling clean. the onsite restaurant served fresh foods, and we were able to enjoy a luxury dining experience. the hotel offered free Wi-Fi in the lobby as well as a fully-equipped spa.

There are some downsides to the resort. the cost is pricey, so you should prepare your budget beforehand.

I had a fantastic stay at the Hakone Highland Hotel. The rooms were spacious and comfortable, with beautiful views of the mountains. The hotel grounds were perfect for leisurely walks and relaxation. I also appreciated the convenience of the bus stop right outside the hotel, making it easy to explore the tourist sites in the area. The staff were polite and friendly, making my stay even more enjoyable. I highly recommend this hotel for a comfortable and peaceful stay in Hakone.