Convenient location for skiing, discounted passes available at front desk. On-site onsen is a nice touch for tired skiers. Good breakfast with a mix of Japanese and Western options. Limited off-site dinner choices, plan accordingly.

The hotel staff promptly picked us up from the bus terminal, providing excellent service from the start. Our room had a stunning view of the skiing area, and the cozy Japanese-style futons made for a comfortable stay. The highlight was the onsen, both the public and private options were beautifully crafted and allowed us to relax after a day of exploring. The hotel also offered a delicious dinner spread with a variety of Japanese delicacies. I highly recommend this hotel for its quality service, convenient location, and fantastic amenities.

The hotel had a decent onsen and the location was fairly convenient. the fact that it was close to public transportation was a plus. the breakfast was also pretty good.

The service was subpar and left a lot to be desired. the staff seemed to have trouble communicating basic information and there were times when they weren't very accommodating.

The hotel is conveniently located close to the Zao bus terminal, making it easy to access. It is also within walking distance to the town's main centre, where there are plenty of options for dining and shopping. Additionally, the hotel offers a variety of activities for kids in the area, ensuring a fun and enjoyable stay for families. The rooms are spacious and comfortable, with clean and well-maintained bathrooms. The staff provides excellent service, making guests feel welcome and taken care of. The breakfast spread is delicious and varied, offering a wide range of options to choose from. Guests can also enjoy the beautiful view of the skiing area from their rooms.

The hotel does not have a shuttle bus service, which may be inconvenient for some guests who prefer not to walk to the slopes or other areas.

Beautiful hotel, amazing facilities, excellent onsen, high-quality meals, convenient shuttle bus.

Nothing, all excellent.

This venue is a luxurious gem nestled in a picturesque ski resort and onsen village. the exclusive amenities offered here, such as private onsen, leave you feeling pampered. the staff here provide top-notch service, ensuring that every need is met. the restaurant offers an epic feast with various courses, including sashimi.

The only negative aspect was the limited wine list consisting of only two types. this minor issue does not detract from the overall experience.