The 3-bedroom villa was clean, well-serviced, and gorgeous. The staff was friendly and accommodating. The property was beautiful and I always felt safe. The food from their menu was delicious. The hotel had a nature theme, cared about the environment, and had great pools. The location was convenient for visiting the cenotes and Tulum beach.

Felt secure, no reason to complain.

I was impressed with the beautiful decor of the hotel, especially the spacious and comfortable room. The highlight of my stay was the amazing deep tissue massage I got from the reflexologists in the hotel's healing spot. Additionally, the breakfast was delicious with a wide variety of choices. I enjoyed my stay at Copal despite the few minor inconveniences of a distant location and limited seating around the pool area. I would recommend this hotel.

Beautiful grounds, great location, amazing food, helpful staff, clean rooms, quiet atmosphere.

Nothing to mention.

Beautifully designed with sustainable touches, this hotel has a relaxing atmosphere and friendly staff who go above and beyond to make your stay enjoyable. The delicious food at the restaurant includes freshly prepared sushi, and the breakfast is great. The secluded location makes for a peaceful stay, and taxis and bikes are easily accessible for getting around. The private outdoor space provides a luxurious touch with a refreshing private pool.

This hotel was a fantastic find! The location within the upcoming Aldea Zama neighborhood was really peaceful. Our room with a stunning view over the rest of the town was comfortable and clean. The staff were friendly and attentive, and the prices were really good. The breakfast they served was just what we needed to start our day.

This hotel was wonderful and we really enjoyed our stay.

The amazing room and jungle vibes, concierge service, and overall service were incredible. The staff, especially Lula & Miguel, were warm and caring. They made it easy for me to feel at home and provided great advice on enjoying my time in Tulum and Playa del Carmen. The Deluxe King room with a private pool was a great choice, with convenient access to the infinity pool. The restaurant served fantastic three-course meals for breakfast and dinner, with organic and vegetarian options. The hotel also provided excellent concierge service for any needs, including room service and transportation.

Felt welcomed, no reason to complain.

The room was just what I needed - cozy and well-equipped with a flat-screen TV, private pool, and a sunny balcony. As a business traveler, these amenities added a touch of relaxation to my stay.

I found the lack of a minibar a bit inconvenient for late-night cravings.

Nestled amidst the lush greens of a tropical jungle, the hotel is a perfect base to explore the town, the beach, and the surrounding fauna. Guests enjoyed the privacy of spacious rooms with plunge pools and private jacuzzis, which offered a relaxing retreat. The breakfast spread left customers feeling satisfied and happy. With frequent, dependable taxi services nearby, guests could explore the town and the beach at their own pace.

The staff could be more attentive to guest requests, as some customers had trouble with room service calls going unanswered or being slow to respond.

The rooms were clean and well-maintained, with daily housekeeping. The hotel had convenient parking facilities, which was a plus. The staff was friendly and accommodating, especially Patrizia and Madrileño, who went above and beyond to assist us during our stay. They were always available to help with any questions or requests we had.

The location of the hotel was quite far from the beach, cafes, and restaurants, requiring a car or bike for transportation. The area itself was underdeveloped and had some safety concerns, such as homeless people nearby.

We loved staying here! The hotel is located in a quiet neighborhood, which was exactly what we were looking for. The service was exceptional - the staff at the front desk and via their WhatsApp service were very attentive and gave great service. We also enjoyed the leisure spa and wellness center, which was perfect for relaxation. The swimming pool was another highlight. The infinity pool and sun terrace had sun loungers and a garden area, which created a perfect ambiance. We definitely recommend this place for a peaceful and luxurious stay.

Highly recommended for families!

The resort had great amenities like two wonderful pools and complimentary facts like well-stocked cafes and massage rooms were available. The location was perfect, close to the buzzing strip and some areas that gave a pleasant feel.

The poorly ventilated rooms emanated a damp and musty smell which was overpowering. Unfortunately, our group was next to a room full of rowdy people and the thin walls did nothing to block out the noise.

Nestled in a lush jungle environment, this hotel offers an exclusive retreat with luxurious amenities. The spa lounge and full-body massages are indulgent treats that will leave you feeling recharged. The sun terrace is the perfect spot to relax and bask in the sun, while the infinity pool offers a serene escape with stunning views of the surrounding landscape. You'll also appreciate the privacy of the plunge pool, and the attentive service at the restaurant with its tasty cuisine.

We experienced only one minor issue during our stay. The outdoor swimming pool's shallow end was smaller than we expected, but it didn't detract from our overall enjoyment of the hotel.

Recently stayed at Copal for my 40th birthday celebrations with a group of 12 people. The hotel is beautiful, picturesque, and feels like you're in the middle of the jungle. The food was good and available 24 hours via room service. The staff in the restaurant were welcoming and friendly. The hotel rooms, pool area, and lush landscaping create a zen-like atmosphere. The customer service team goes above and beyond to make you feel at home. Patricia provided excellent communication and personalized recommendations. The on-site restaurant offers delicious sushi and a great breakfast. The location is quieter but still conveniently located between the town and the beach. Bicycles are available for rent and taxis are safe and reliable. Fresh juice is also available at reception.

100% Recommend this hotel.

The hotel had such a picturesque and beautiful design, from the rooms to the rooftop and groundcover pools. The facilities were great, with a pool and bar, knowledgeable hotel guides, and a gym. The staff provided excellent service and went above and beyond for us. They were friendly, accommodating, and attentive throughout our stay. I appreciated that the hotel was environmentally conscious.

While the staff was polite and attentive, there were a few areas where they fell short. Every time we requested something, they would say "yes, immediately" but then nothing would happen.