The location is great, away from the party zone. Beautiful beach with wait service. The staff is friendly and attentive, especially at the pool. The rooms are nice and the beds comfortable.

The staff is perfect, friendly and helpful. Fantastic beach service and room service. Delicious food and great restaurant options. Amazing location and clean beach area.

Hard to think of anything.

The staff at this hotel were amazing, providing warm and caring service. They made me feel like part of the family during my stay. The beach at the hotel was absolutely stunning, with plenty of space for privacy and relaxation. The beach staff went above and beyond to ensure a great experience. The hotel also had a very convenient location, making it easy to explore the surrounding area.

The hotel decor was more city than beach, which was a bit disappointing. Additionally, the dining options within the hotel zone were not very impressive, except for a couple of spots.

Cleanliness was impeccable, with updated facilities and classy environment. Our room was comfortable and elegant, equipped with a Nespresso coffee maker and a great selection of pillows. The bathrooms were roomy and well-designed. The staff at the hotel, especially at check-in and housekeeping, provided excellent service. The breakfast buffet was also great, with a variety of options. The beach was beautiful, and the wait service was top-notch.

Not one thing.

Fantastic location, excellent rooms with ocean views, friendly staff, great dining options, good shopping opportunities.

Nothing bad to say.

I stayed at Kempinski for 5 nights on a business trip. The service was exceptional, from the personal greeting upon arrival to the refreshing welcome drinks. The facility is stunning, with impressive historical artwork throughout. The staff, especially Edith and Martin, were lovely. The hotel offers a great exchange rate for currency exchange and provides morning cookies in the lobby. The pool and jacuzzi were warm, even in the evening, though they did get crowded. The beach, although the waves were strong, looked beautiful. The late checkout and excellent sushi bar were added bonuses. There are also good dining options nearby and shopping malls within walking distance.

Can recommend this hotel.

We felt like royalty during our stay at the hotel. The facilities and amenities were incredible, and the hotel staff provided top-notch service.

Felt like royalty, no reason to complain.

I had an amazing stay at a luxurious hotel with excellent beachfront service. My room was beautifully decorated and spotless, complete with a balcony and ocean views. The highlight of my trip was the delicious food and impeccable service at the hotel's on-site restaurants. I highly recommend this hotel.

We had an absolutely wonderful winter getaway at Kempinski! The beach was stunning with plenty of chairs and umbrellas, and the beach staff were always attentive and helpful. The pools were the perfect temperature and the resort never felt crowded. Our room was lovely and well-maintained, with twice daily service. The location was easy to get to from the airport and the onsite dining options were delicious. we had a fantastic stay and would definitely recommend Kempinski for a memorable vacation.

Beautiful interior, impeccably clean. Polite and accommodating staff. Upgraded to seafront room. Amazing breakfast and pool service. Well-equipped gym with friendly staff.

I had an amazing stay at this hotel. The cleanliness of the rooms was top-notch, and the hotel facilities were excellent. The location was perfect, as it was close to all the great local restaurants. Additionally, the staff was extremely friendly and attentive.

Nothing, everything was great.

Clean rooms, friendly staff, great beach service, delicious food, amazing location.

The luxurious amenities at this hotel are top-notch. The outdoor swimming pool and Jacuzzi were perfect for soaking up the sun and relaxing. The massage at the spa was first-rate, and the service was impeccable. The sun loungers on the beach were comfortable, and the garden area was lovely. The restaurant offered a mouth-watering menu, and the in-room breakfast service was convenient.

The only minor issue we experienced was the check-in process, which took longer than expected. A beeper or phone call system would be helpful to alert guests when their room is ready.

The hotel is conveniently located right on the sea, providing breathtaking views from the rooms and beach. It is also situated in the culinary center, offering easy access to a variety of dining options. Additionally, the hotel is on the main road but away from the noisy central area, ensuring a peaceful stay. Guests have praised the spacious and clean rooms, excellent service from the staff, and the mind-blowing food options available, particularly in the Fantino restaurant. The hotel also offers a great spa menu and amenities for ultimate relaxation.

I noticed in one review that there were issues with the air conditioning in the hotel, specifically in the lobbies, halls, and even in the pool.

I recently stayed at the luxurious Kempinski Hotel in Cancun for my vacation. The hotel offers top-notch services, a fantastic atmosphere, and an unbeatable beachfront location. The spacious and spotless rooms provided the utmost comfort, and the fine dining experience at the 5 diamond restaurant was exceptional. The hotel also offers great amenities including a spa, gym, and outdoor facilities like tennis courts and swimming pools. The staff, especially Edith and Martin, were incredibly helpful and friendly. I particularly enjoyed the in-house tour and the delicious sushi bar in the evening.

I would definitely recommend this hotel.