I had an amazing experience staying at Xperience. the hotel's beautiful design, spacious apartment, and lush vegetation made it stand out among the 7 places I've stayed in Riviera Maya. the staff at the front desk were extremely friendly and even allowed me to use their washing machine for laundry. the hotel's location, away from the busy area of Tulum, provided a quiet and peaceful atmosphere. the WiFi connection was reliable, which allowed me to work comfortably. they were in the process of opening a new juice bar, adding to the hotel's amenities. I highly recommend this hotel for its great value and pleasant stay experience.

Not one thing 🙌

Gorgeous property with a beautiful entrance and pool area. The rooms are pretty and well-furnished. The beds are comfortable, and the cleaning team does an exceptional job of keeping the rooms spotless. The cafe on-site serves delicious and fresh food. The staff is friendly and always willing to offer advice on where to go. Free parking is available outside the hotel.

The reception staff could be more friendly and welcoming. The bathrooms have dim lighting, which can be inconvenient.

We had a wonderful stay at Xperience Hotel. the entire staff, including Marcos, Winston, Joaquin at the reception desk, and the two ladies at the juice bar. They were professional and extremely kind, providing us with guidance and addressing all of our questions throughout our trip. the hotel's perfect location, beautiful pool, practical gym, and amazing lunch options at the healthy bar added to our enjoyment. We loved every second of our stay, and Maria, our housekeeping lady, went above and beyond to keep our room sparkling clean every day. Xperience Hotel truly felt like our home away from home.

Didn't dislike anything about the property. 😊

This hotel is a hidden gem in a perfect location with amazing staff. The rooms are huge and beautifully decorated with a Tulum-style jungle vibe. The pool area is clean and surrounded by lovely banana plants. The staff members are friendly and accommodating. The hotel offers a small gym and free parking. The pool views from the rooms are stunning. The hotel also has a juice bar with delicious and healthy options.

Felt welcomed into the family, no complaint.

The hotel's garden was beautifully maintained, creating a peaceful and relaxing atmosphere. The pool area, although limited in sun exposure, was a great spot to cool off and enjoy the surroundings. The location of the hotel was ideal, with just a short walk to the main street of the city center and a quick drive to the best beaches. It was conveniently situated on a side street, ensuring a serene environment without any noise disturbance. the hotel provided roller blinds on every window, offering privacy for guests.

There were multiple occasions where the cleaners didn't replace towels or provide toilet paper, making it inconvenient to constantly request these essentials at the reception. The lack of proper dishes and cutlery in the kitchen, such as having only one fork for a family of five, was also frustrating.

The pool area was stunning and the entire hotel was immaculately clean. the staff, especially Christopher and Rosalina, were exceptional and went out of their way to make our stay enjoyable. the location was convenient, just a short walk or drive into the heart of the town or beach area. the rooms were spacious and had a fully equipped kitchen, which was a nice touch. I would highly recommend this hotel for a relaxing and enjoyable getaway in Tulum.

No complaints whatsoever. 😊

The rooms at Xperience Tulum Hotel were incredibly spacious, providing plenty of room to relax and unwind. Our favorite part of the hotel was the picturesque pool area, surrounded by beautiful plants that created a cozy and tranquil atmosphere. The staff was friendly and offered helpful suggestions for our stay in Tulum. Despite some minor inconveniences, such as limited supplies and a distant location from the beaches, our overall experience at Xperience Tulum Hotel was positive. The hotel's charming architecture and the delicious food at the on-site cafe added to the enjoyment of our stay.

Had a blast kayaking and scuba diving, felt like a mermaid! Loved the daily manager's reception, they practically gave me the whole terrace. Got pampered at The Healing Spot, they turned me into a zen goddess.

Oh, the cleaning! They loved ignoring my "Don't Disturb" sign and keeping me waiting for towels.

Located adjacent to the police station, this hotel gives you a sense of security throughout your stay. Surrounded by lush greenery, it feels like you're in a jungle oasis. The rooms are spacious and beautifully decorated, with comfortable beds and large windows that let in plenty of natural light. The friendly staff, including Enrique, Liz, Daivys, and Salvador. You can enjoy delicious meals at the on-site pizza place and healthy restaurant, and the juice bar serves tasty smoothies and breakfast options.

Some guests reported that the shelves in their rooms hadn't been properly cleaned upon arrival, which was a bit disappointing.

As soon as I arrived, I felt like I was stepping into a lush jungle. the rooms were absolutely gorgeous and I loved the little cat that roamed around the hotel. What made my stay even more enjoyable were the amazing staff members, Enrique, Liz, Daivys, and Salvador. They were so easy to talk to and incredibly kind. They made my birthday one of the best I've ever had. the hotel also had a good pizza place for dinner and a healthy restaurant for breakfast and lunch. the pool/courtyard area was beautiful and the bed in the room was extremely comfortable. I also appreciated having a fully fitted kitchen and the attentive staff.

Nothing, it was perfect! 👌

had an amazing family stay in tulum, xperience was beyond expectations - lovely staff, gorgeous rooms, delicious food, and tranquil location away from the noise. a perfect sanctuary to relax and explore the town.

Fridge noise.

Mind-blowing stay with super friendly staff who go above and beyond to make you feel at home. The GORGEOUS rooms, pool and facilities make it a jaw-dropping experience. Free Wi-Fi in rooms, 24-hour reception, fitness center, flat-screen TV, and fully equipped kitchen. Can't wait to come back!

The luxurious amenities at this hotel made us feel like royalty. the private facilities in the room were exceptional, with high-end toiletries and cozy bathrobes. the outdoor swimming pool was fantastic, surrounded by a sun terrace and comfortable sun loungers. the hotel's location was perfect, with easy access to stunning white-sand beaches and other attractions.

the service was impeccable except for one unhelpful staff member.

This hotel is an absolute oasis, with lush jungle vibes and stunning rooms. The staff, including Enrique, Liz, Daivys, and Salvador. They made my birthday one of the best I've ever had. The on-site pizza place and healthy restaurant were perfect for meals.

Felt happy, nothing to complain about.

the hotel had an idyllic architecture, friendly staff, and cozy rooms. The pool area was inviting with beautiful plants around. Xperience Tulum exceeded my expectations and gave great suggestions for our stay in Tulum.

Wifi went in and out at times.