I had a slight issue during my stay at Mercure Arbat. However, the exceptional team behind the scenes quickly resolved it and went above and beyond to ensure my comfort. From the warm greeting at reception to the special gift waiting in my room, their attention to detail truly stood out. The hotel's location and well-designed rooms also added to the overall positive experience. Despite a minor setback, I highly recommend this hotel.

The value for money at this hotel was exceptional, with a clean and comfortable room that provided a good night's sleep. The location was perfect, close to the metro station and within walking distance of the city center. The staff, especially the friendly male staff member from Tajikistan, went above and beyond to help us with a smile.

Food for breakfast could be improved to better suit different tastes.

Centrally located near busy streets and metro, yet quiet. Friendly staff, excellent restaurant. Always our go-to hotel in the city.

The location is excellent, just a 30-second walk from Smolenskaya Metro Station. The hotel is well furnished and offers effective wifi. The staff is warm-hearted and helpful, especially the male staff from Tajikistan. The rooms are clean and comfortable, with spacious restrooms. The front desk is very helpful and provides printed maps. The breakfast buffet has an excellent assortment of food. a nice hotel with quality details.

Can honestly say there wasn't anything not to like.

Perfect location just a few steps from the Smolenskaya metro station. Our room was clean and comfortable. The staff booked our taxi and printed our boarding passes, providing excellent service. I highly recommend this hotel.

I had a fantastic stay at this hotel. The location was absolutely amazing. It was conveniently located on a quiet street just steps away from the famous Arbat Street and the Smolenskaya metro station. Being in the center of the city, it made exploring this city so much easier. Additionally, the hotel facilities were impeccable. The rooms were well-designed, clean, and had everything I needed for a comfortable stay. The breakfast was also outstanding, with a wide variety of delicious options. The staff was incredibly friendly and helpful, providing excellent service throughout my stay.

Nothing, all excellent.

Great location next to Old Arbat promenade and metro station. Renovated hotel with well-maintained rooms equipped with everything you need. Polite and friendly reception staff. Free use of computer and printer. Complimentary drinks are delicious.

Felt like a VIP, no complaints whatsoever.

I stayed at Mercure Arbat for the second time and it exceeded my expectations. The room was clean, modern, and very comfortable. The hotel's location is excellent, right on Arbat street and close to everything. The staff were incredibly helpful and went above and beyond to assist me, especially Emil from the restaurant.

The breakfast offerings could be improved for a more enjoyable experience.

The privilege room was clean, spacious, and quiet. We loved the Nespresso machine and the complimentary drinks in the mini bar. The staff was courteous and helpful throughout our stay.

The location of this hotel is unbeatable, with the Arbat street and a metro station just steps away. The staff at the hotel are friendly and fluent in English, making communication easy. The hotel itself is clean and well-maintained, creating a pleasant environment for guests. The breakfast offered at the hotel is excellent, providing a delicious start to the day.

Nothing to complain about at all.

As a budget traveler, I loved the cozy rooms and convenient location near the metro station and Arbat street. The staff were professional and always willing to help. The breakfast was delicious and the overall service was top-notch. Definitely a great choice for my business trip.

Felt safe and secure throughout my stay, with no complaints whatsoever.

Excellent location near metro, quiet at night. Spacious, clean rooms with good soundproofing. Buffet breakfast with local cold cuts and pastry.

As a budget traveler, I loved the excellent location of this hotel. It is just across from a metro stop and close to Stalin's Seven Sisters. The nearby shopping center and Arbat Pedestrian Mall offered great convenience. The staff at the reception and restaurant were superb, going above and beyond to accommodate our needs. The buffet breakfast was top-notch, with a wide variety and delicious food. The freshly made coffee and tea served at the table was a nice touch. The proximity to the Smolenskaya metro station made traveling around Moscow quick and safe.

Felt welcomed, no complaints whatsoever.

As a tourist in Moscow, I stayed at Mercure and couldn't have been more pleased. The hotel's proximity to the metro and Arbat street made exploring the city incredibly convenient. The cleanliness of the rooms and the comfortable beds made for a relaxing stay. The staff was polite and helpful, and the breakfast offered a wide variety of high-quality options. I highly recommend Mercure for a wonderful Moscow experience.

Couldn't recommend this hotel more.

I recently stayed at the Mercure in Moscow for a business trip. The hotel is well located, with the metro station just meters away. The room was spacious and clean, with excellent soundproofing for a peaceful night's sleep. I loved the variety of options available at the buffet breakfast, especially the local cold cuts and fresh pastries. The staff were extremely helpful and most spoke English fluently. I had a great experience and would definitely recommend this hotel.

I do recommend this hotel.