The staff needs training on how to deal with guests from the manager Ahmed Samir and the receptionist Ahmed Qurani were friendly, helpful, and nice. the cleaning staff were good and helpful. the location is very close to the haram, opposite Dar Al Tawhid Intercontinental, providing easy access. the breakfast buffet was more Arab inspired, suitable for families with young children.

The omelettes at Hilton in Mecca were so good, they were like a dreamy sunrise over the Haram. Imran and Mr Waseem Khan made our room sparkle brighter than the Kaaba. The breakfast hustle at the restaurant turned hiccups into high-fives.

While missing the Hilton already, the road to Masjidil Haram was like a sneaky Maghrib, but even during Ramadan, their spirit shone brighter than the blessed nights.

Stayed at Hilton for a week; fantastic service from arrival to breakfast. Close proximity to Haram makes it convenient. the variety and quality of breakfast were impressive, with friendly staff always ready to assist.

Slow room service, broken cup took 3 hours to replace. Turkish coffee quality not great.

Enjoyed the comfortable rooms and amazing service at Hilton Suites Makkah. Located centrally with easy access to the grand mosque and Souq. Friendly staff, especially Khadijah, made me feel welcomed. Highly recommended for Umrah/Hajj trips.

The Hilton Suites Makkah provided an unforgettable experience with its incredible views of the Haram, a true 5/5 rating. The staff's thoughtful gestures, such as the state-of-the-art kitchen in the dining restaurant and the impeccable 24-hour in-room dining facilities, truly made me feel at home. It's worth noting that I didn't want to leave early, a testament to the exceptional experience offered by this establishment.

I left early, regretfully, due to the sheer excellence of the hotel, making it a difficult departure.

From my hotel room, I could practically see the Kaaba, which made me feel like a real local. The convenience of having gents and ladies' mosques on-site was a godsend during prayer times. The a la carte menu was perfect for my picky eater tendencies. Plus, I liked how the kiddos got their unique breakfast experience—anything to keep them happy, right? And let's not forget the private straight access from Ummul Qura street; felt like a VIP!

I chose this hotel for attending a conference because it provides a contemporary Makkah hotel with a 24-hour business center offering a range of useful services. The staff was attentive and accommodating, and the facilities were well-maintained, contributing to a productive stay.

I would have appreciated if the hotel offered a more extensive selection of office supplies in the business center to fully support my work requirements.

we had a fantastic experience at Hilton. our room with a partial haram view was spacious and clean. the friendly staff, especially amin, made our stay pleasant. the breakfast buffet was superb, and the location near the Towers Mall was convenient for us. we highly recommend Hilton Suites for a great stay 🌟

it was all superb! 😊

The hotel has kids amenities available on request, making our family stay enjoyable and stress-free. The little ones loved the Kids Welcome and the special Kids Breakfast, adding a delightful touch to our mornings.

My wife says that a larger variety of children's activities would be nice.

Intriguingly, I found the diverse food and beverage experience at the hotel's restaurant quite enchanting. The buffet meals and live cooking stations felt like a tantalizing culinary adventure, offering a delightful array of flavors and aromas. It was akin to stepping into a vibrant marketplace of delectable delights.

The suite was huge, with three bathrooms - a major help with three kids. The staff was quick and helpful, breakfast had lots to choose from, and we were pleasantly surprised with a room upgrade. Mr Tanveer at the restaurant was super nice too. However, check-in was a bit slower than expected, and we had to ask multiple times for extra beds that should have been set up before our arrival, but overall, it was a great stay! 😊

Spacious rooms, with comfortable beds and clean bathrooms. Good for families and a variety of restaurants and shops within walking distance. Highly recommendable to families and individuals visiting the area.

clean rooms and bathrooms - hilton is super close to haram - easy access to mall and taxi - variety of delicious food - the breakfast buffet was WOW - reception and room service were very helpful - upgrade us with attentions and affections - great location and hospitality - highly recommended

Would definitely recommend

Outstanding Service and Prime Location

The prime location, just a walk away from the Haram, offered convenience and ease of access. However, improvements could be made in terms of the Wi-Fi connectivity.

The room upgrade was a pleasant surprise! the staff were friendly and the breakfast had so many delicious options. Would DEFINITELY stay here again. the rooms are even better in person!