Novotel London Waterloo, London (United Kingdom) - Deals & Reviews

Great location near famous sites clean inviting space family-friendly staff made us feel special after greeting our daughter with a soft toy kids eat free at breakfast

Traffic noises disrupted peaceful sleep in street-facing rooms long waits for breakfast led to frustration limited bathroom supplies created inconvenience

A quick and honest take

While the location is a major plus, challenges arose during my stay. The disappointing dinner experience, with cold soup and no cutlery, left much to be desired. Additionally, plumbing issues plagued my comfort. Yet, friendly staff and luggage storage offered a few silver linings amidst frustrations. Cleanliness was notably inconsistent in common areas too.

Great room with air conditioning and a flat-screen TV. Amazing location close to attractions. Wi-Fi was spotty at times, which was frustrating.

absolutely underwhelming, the lobby looked nothing like a 4-star level, maybe a 1-star. Also, the staff was just passable, and the toilet flush being out of order for so long was just a cherry on top. I was left wondering if it was too much to expect a welcome gift for the inconvenience.

smooth check-in, attentive service

slight wait for food

the location of novotel is close to the city center yet surprisingly quiet. the room was comfy with a large tv and usb charging ports. the standout service was the hotel bar staff, who were brilliant! i loved being able to use the fitness center for free.

housekeeping could have been more thorough with replenishing supplies.

the location was ideal. just a stroll to the houses of parliament and the riverbank. the staff were incredibly attentive, always ready to help. room service was prompt and the in-room breakfast was delightful!

I had a real nice experience with the staff , they were polite and had welcoming smiles. The breakfast starting at 6am was a real lifesaver when I had meetings to catch early.

It wasn’t exactly a bargain , but it’s acceptable for what you get.

the breakfast buffet was well assorted but the scrambled eggs were not great. the lobby's perfume was a bit overwhelming.

We had a lovely family stay with a spacious room featuring a fantastic dual head shower that felt amazing after long days out. The sauna and steam room were perfect for unwinding in the evening. Just a heads up, breakfast can get a bit crowded, so maybe try to go early! 😊

Loved the spacious superior queen room and the bar's excellent service. Clean facilities and convenient underground parking were fantastic!

Felt welcomed into the family, nothing to complain about.

the location is quiet and only a short walk to many attractions nearby. the breakfast area can get really crowded during peak hours and may lead to long waits.

The hotel is well-situated, allowing easy access to attractions like the London Eye and Big Ben. The breakfast options were quite varied, though some items could use improvement. Staff members were attentive and accommodating, enhancing the overall experience, despite a few minor inconveniences during my stay.