From my first stay, the staff uplifted my experience by helping with suitcases. This place suits me perfectly with Wi-Fi, 24-hour reception, rooftop pool, and no smoking. I keep coming back for a romantic escape.

The sweeping views from the rooftop deck were absolutely stunning—truly a standout feature of my stay. The indoor heated pool was a fantastic way to unwind after a day of exploring the city. The staff's warm welcome and helpful advice made me feel right at home. I appreciated the thoughtful touches, like the complimentary newspapers and the well-appointed double room with a flat-screen TV.

The street noise in my 4th-floor room was a bit louder than expected, but it wasn't a deal-breaker.

The hotel was in a great location, close to many attractions and easily accessible.

Our room was quite noisy due to traffic outside. We would suggest requesting a room on the quieter side of the hotel.

I recently stayed at a reasonably priced hotel that exceeded my expectations. The temperature in the room was perfect without any need for adjustment. The staff were friendly and eager to meet our needs. I also appreciated the personal touch in the room's little details. The on-site parking was convenient with a flat fee of $25/day, allowing us to come and go as we pleased. I highly recommend this hotel for its excellent service and comfortable accommodations.

The Best Western is perfectly located just a stone's throw from the vibrant Magnificent Mile, where you can unearth an array of dining delights at The Cheesecake Factory, delve into some retail therapy at Water Tower Place, and savor sumptuous Italian cuisine at Maggiano's. The kids spent hours enjoying interactive video games and activities just a short mile from the hotel at the renowned Ed Debevic's 50s style diner, creating unforgettable family memories.

My wife says that a kids' play area would be a great addition for families with children.

Superb location, exceptional staff, spacious and clean rooms, amazing city view, complimentary coffee in the lobby.

Absolutely nothing.

At my go-to place in Chicago, the staff's local taxi tip wowed me on my first stay. This spot suits me perfectly with Wi-Fi, 24-hour reception, rooftop pool, and more. I'm coming back for Christmas!

The hotel was in a great location, close to many restaurants in the River North area. The rooms were spacious and clean with comfortable beds. The front desk staff was helpful and friendly. The guest services area offered free coffee, tea, and hot chocolate until 9 pm.

Some reviews commented on issues with the air conditioning or stale smoke odors in certain rooms.

We definitely got our money's worth and the room was great. The location was convenient and the staff treated us with professionalism and kindness throughout our stay. A special shout out to Sherise at the front desk for being amazing, and the housekeeping team for their hard work and friendly personalities.

Breakfast delights, but it could use more variety.

The value for money at this hotel was great, and the room was clean and comfortable. The location was perfect, within walking distance of the pier and many restaurants. The staff was friendly and helpful throughout our stay.

More breakfast options would make it even better.

I chose this hotel for attending a business symposium because it provides great amenities for business travelers. The location is convenient, near educational, medical, and machinery businesses, the Chicago Financial District, and the Chicago Loop Business District. The 24-hour business center was a useful feature, and the express check-out made my departure hassle-free.

The only service I missed for my work was the availability of a meeting room or conference facilities within the hotel.

We chose this hotel because of its convenient location near the Chinese Consulate. The front desk staff were very helpful and accommodating, assisting us with tours, tickets, and transportation. The pool was a great amenity, allowing our kids to relax after a long day. The hotel also provided a crib for our babies, which was a much-appreciated gesture. We loved the downtown location, with its amazing night view from the pool deck. Additionally, the hotel offered reasonable parking rates, and the surrounding area had plenty of restaurants and shops. The large and comfortable bed, along with the helpful staff and complimentary hot drinks in the lobby, made our stay enjoyable.

Would definitely recommend this hotel.

Great location, helpful staff, free parking, good food, nice pool.

For us it was ideal.

This hotel is a great value for money, especially given its location in the center of everything including the restaurant district. The rooms are spacious and have great views, and are equipped with all the basic amenities that one would need. The staff is friendly and attentive, making it a great stay all around.

All was ok.

During my transit in Chicago, I stayed at the Best Western Chicago Downtown-River North, which offered convenient access to transportation hubs. The hotel's proximity to Ogilvie Transportation Center and Grand station made it easy to catch my next connection. the hotel's location just 20 km from Midway International Airport was extremely convenient for my travels.

Although my stay was overall pleasant, I did notice that the hotel could benefit from improved cleanliness. The lack of daily room cleaning and the unpleasant odors in the hallways and rooms were minor drawbacks.