The staff at Doubletree By Hilton were incredibly accommodating when my room's HVAC wasn't working properly. They promptly moved me to a new room with a working system. Overall I'll recommend this hotel for their excellent customer service.

The hotel was in a great location, close to the airport and other amenities. The room was clean and the bed was comfortable, which made for a pleasant stay. Additionally, the onsite bar and restaurant provided a convenient option for dining.

The amenities that were supposed to be included in my package were not delivered to my room and I had to go to the front desk to request them. The toilet in my room also had a constant running issue, which required multiple calls to the front desk and room change.

We stayed near BWI with quick airport pickup, but the only food options nearby were the expensive hotel restaurant or fast food joints. There was a shopping mall with restaurants, but it was still a few miles away. The room was clean, but had paper-thin walls. The bathroom had no grips inside the shower and a weird smell. The front desk staff was polite, but the service at the restaurant was slow and clueless, and the prices were high.

The parking lot had only a handful of spaces, so we had to park on the street and risk a ticket or towing.

Convenient location near Bingo World with friendly and understanding staff. Clean and spacious rooms with nice pool and outdoor views. Will definitely return.

Warm cookies, pleasant staff, convenient shuttle, clean room, helpful personnel.

Everything is what I need.

The fresh and clean facilities were impressive, and the friendly staff made the stay enjoyable. The microwave and fridge in the room were convenient for storing snacks and leftovers. The location was easily accessible from the highway, and the prompt shuttle service to and from the airport was a major convenience.

Additionally, a frustrating experience occurred when checking in, as we were given a room that was already occupied. This mix-up was both scary and embarrassing.

The hotel's modern and clean rooms were a pleasant surprise, especially considering the exterior. The staff was excellent, providing efficient service. The hotel's proximity to the BWI airport was convenient for quick trips. Being picked up by the hotel shuttle in just 5 minutes was a great feature.

The shower could use some improvements, as the water temperature fluctuated from warm to very hot during each use. The lack of extra blankets and the need to go downstairs to get an extra sheet was inconvenient.

The Doubletree By Hilton in Baltimore - BWI Airport was absolutely amazing! As youngsters, we loved the super clean and comfortable rooms. The facilities were top-notch, with a microwave and fridge in the room, and the bathroom was fantastic. The hotel staff were incredibly friendly and helpful, even going above and beyond by giving us cookies and a food voucher without us even asking. The decor and furniture in the room were great, and it felt like we were the first ones to ever stay there. everything was perfect and we had a fantastic experience.

Felt like we were in a fairy tale, no complaints at all.

The hotel is very near BWI terminal and located in a quiet area, which is convenient. The service and staff were great. Rooms are well-equipped with a comfortable bed, coffee and water, and 'delivered' amenities. Breakfast was included in the rate.

No negative feedback.

We had an outstanding stay at this hotel. The room was clean, well-appointed, and had all the amenities we needed, including a refrigerator and a microwave. The staff was courteous and responsive, and the hotel was kept very clean. The location was convenient, just minutes away from the airport. The free 24/7 airport shuttle was prompt and easy to use, and the onsite parking while away was a great bonus. We also loved the free cookies and the comfortable bed and pillows.

All was perfect.

The staff was friendly and accommodating, allowing me to check in early. The hotel was clean and well-maintained, with fresh facilities and great furniture. The location was convenient.

Not one thing.

I had a pleasant stay at Doubletree By Hilton. The hotel staff was extremely helpful and friendly, making me feel welcomed throughout my stay. The room was clean and comfortable, providing a relaxing environment. The location was convenient, with easy access to nearby attractions and amenities. I highly recommend this hotel for a enjoyable and hassle-free stay.

I had a great stay here! The hotel is located in a convenient area near the airport, and there's a shopping mall nearby with plenty of restaurants to choose from. The room was clean and comfortable, with amenities like a mini-bar and tea/coffee facilities. The staff was excellent, providing room service, dry cleaning, and even a free shuttle service to the airport. I also enjoyed the swimming pool and sun terrace.

While the staff was friendly overall, there was one waitress who was not very accommodating. However, this did not detract from the quality of this place.

The cookies were a nice touch. The wifi was fast and easy to use. The free shuttle to the airport ran through the night. The check-in process was fast and efficient. The staff, especially the supervisor, was very kind.

The hotel staff were wonderful. Close to airport. Good food and drinks. On-time shuttle service. Comfortable beds and great water pressure in shower.

No issues.