The hotel had a convenient location and the room was clean and spacious. The breakfast was also adequate and served on time.

The staff seemed unprofessional and untrained, taking their time to attend to guests and leaving them waiting at the front desk. The breakfast area was often empty and not adequately monitored or refilled.

We had a fantastic stay at this hotel. The room was exceptionally clean and spacious, with a comfortable king size bed. The amenities provided, such as the microwave, mini fridge, coffee maker, and iron, were a nice touch. The shower was also excellent, with plenty of hot water and easy maneuverability. The location was perfect, as it was close to Old Sturbridge Village and within walking distance of good restaurants. The hotel staff were friendly and provided great service. The breakfast area was well-maintained, with a variety of options including omelets, pancakes, muffins, sausage, and coffee.

Nothing that we didn't like.

Easy to locate and recently constructed. A cordial staff and a commendable breakfast with plentiful options. Well-maintained and spacious rooms, guaranteeing comfort and relaxation. Would suggest to others searching for a place to stay.

The hotel's location is ideal, with a good selection of dining options and attractions nearby. The rooms are clean, with comfortable beds and a choice of soft or firm pillows. Breakfast is a great start to the day with plenty of choices.

The lack of ventilation in the bathroom can lead to a stale odor, and there have been reports of disruptions from noisy neighbors.

Our stay at Holiday Inn was excellent. The room was spacious and spotless. We enjoyed a great breakfast variety with plenty of options. We were pleasantly surprised by the fitness center and pool. it was a fantastic experience and I would recommend it to anyone.

Great hotel! Check-in was fast and friendly. Our room was clean, lovely and very spacious. The bathroom was equally clean, spacious and modern. One nice - small feature - is that our room for two included three bath-size towels. The complimentary breakfast was fantastic! Usually a complimentary breakfast means a few stale muffins and maybe a sad-looking banana - not the case here: there were freshly cooked omelettes, a variety of breakfast meats, oatmeal and toppings, an assortment of cereals, pancakes, some incredibly delicious fresh-baked cinnamon rolls and more. Truly the most amazing complimentary breakfast I've ever experienced.

Staff. Called several times and no one answered the phone. Husband needed an early check-in due to recent surgery and a long drive to the location of the wedding.

Cleanliness was top-notch and the staff were friendly and helpful. The location of the hotel was perfect, especially for visiting Old Sturbridge Village. Plus, having a Panera Bread right across the parking lot was so convenient.

The pool was closed during our stay, which was a big disappointment for our children. Also, the suite we booked was not as spacious as we expected, making it challenging to accommodate a family with kids.

I had an exceptional stay at this hotel. The location was great, as it was close to an event I attended and within walking distance of a good small restaurant. The hotel facilities were newer and had nice amenities, including a microwave, mini fridge, and coffee maker in the room. The cleanliness was outstanding, with fresh linens daily and plentiful bathroom sundries. The staff, especially Heather in the breakfast area, was amazing. She kept the breakfast area full and clean at all times, making sure all items were available and appetizing. The hotel also had a private parking lot and was easily accessible for handicapped individuals. this hotel is perfect for both business and pleasure travelers.

Cannot find any fault.

The staff was friendly and welcoming.

All was perfect.

The Holiday Inn Express & Suites in Sturbridge offers a private parking lot with handicapped accessibility. The first-floor rooms are convenient for easy access. The ice machine is located nearby, and the shower stall has low step-in access with available dispensers. The room amenities such as a hairdryer, iron/board, microwave, and refrigerator provided a comfortable stay. The overall cleanliness of the place was impressive, and the beds were comfortable. The hotel also has a clean pool and exercise room. The location is great for visiting Old Sturbridge Village, and having a Panera Bread across the parking lot is convenient.

Felt instantly at home, nothing to complain about.

The parking lot was private and separate from other businesses, providing a sense of security. The hotel was conveniently located on the ground floor, offering easy access for people with disabilities. Additionally, the room had all the necessary amenities, including a hairdryer, iron, microwave, and refrigerator. The overall layout of the room was satisfactory, providing a comfortable stay.

There were some drawbacks during our stay. the website should have been updated to reflect the unavailable amenities.

I recently stayed at this hotel for one night and was pleasantly surprised by the quality of my stay. The location was perfect for my needs and offered easy access to nearby attractions. The staff went above and beyond to make me feel welcome and comfortable, providing exceptional service throughout my stay. Additionally, the room amenities were top-notch, including air conditioning, a beautiful view, and high-speed internet access. I had an excellent experience and would highly recommend this venue to anyone looking for a luxurious and comfortable place to stay.

I highly recommend this hotel to anyone looking for a comfortable and luxurious place to stay.

Had an amazing weekend at a hotel that offered freshly cooked complementary breakfast with a wide range of hot and continental items. The fantastic breakfast was just one of the many complements that we received during our stay. the rooms were very spacious, clean, neat, and had modern bathrooms. The location was very convenient, and the size of the rooms was a pleasant surprise. We are glad we chose to stay in this well-run hotel.

We could not get a receipt when we checked out, which was inconvenient for people travelling for business and need to expense their stay. there was no map of the facility which made it hard to locate some essential amenities such as the pool, gym, and ice machine.

We had a fantastic stay at this hotel. The room was comfortable and spacious, with all the amenities we needed like a microwave, mini fridge, and coffee maker. The king size bed was super comfortable, and the bathroom had plenty of supplies. The shower was great too - hot water and easy to use. The hotel is also conveniently located in a busy interchange area, close to good restaurants and within walking distance of a good small restaurant. The cleanliness of the hotel was exceptional, and the staff, especially Heather at breakfast, was amazing. She ensured that the breakfast area was always full and clean, and she was friendly and welcoming.

Nothing bad to say.

My stay at the Holiday Inn Express was pleasant overall. The room was clean and comfortable, and the breakfast selection was good. I appreciated the efforts of the breakfast attendant, Heather, who kept everything well-stocked and took care of the food. The front desk staff was also friendly and helpful, making check-in and check-out smooth. The hotel had a convenient location with easy access to parking. Although there were a few minor issues, like a lack of ventilation in the bathroom and some small maintenance issues, they did not significantly impact my stay. I would recommend this hotel for a comfortable and enjoyable stay.