The room was spacious and had a beautiful bathroom with a pleasant shower. The beds were comfortable and the breakfast had a wide selection. The staff at the front desk were friendly and helpful. The location was convenient and allowed for easy exploration of the area.

Felt super comfortable, nothing too much trouble.

The hotel had a unique and eclectic charm due to its previous use as a United Office Building. The rooms, although they used to be something else, added to the hotel's character. The location was perfect, within walking distance to Niagara Falls State Park, and the free valet parking was a great perk considering that most hotels in the area charge for it. The rooms had thick walls, ensuring a quiet and peaceful stay. Additionally, the breakfast was outstanding, with a variety of options including made-to-order Belgian waffles with all the delicious toppings. The staff, particularly Taylor, was friendly, helpful, and really added a personal touch to our stay.

No major improvements needed.

Stayed at a hotel with a king-sized bed and a view of the falls. The location was convenient to restaurants and attractions. The staff was friendly and the room was comfortable. The breakfast included made-to-order waffles with delicious toppings.

No negative aspects to report, everything was great.

Clean rooms, comfortable bed, delicious breakfast, friendly staff, convenient valet parking.

The Giacomo has a great location, just a short walk from the parks and restaurants in the area. The staff is incredibly friendly and professional, making you feel welcome from the moment you arrive. The rooms are clean, comfortable, and beautifully decorated, giving a boutique hotel vibe. Plus, having a full jacuzzi tub and fireplace in the room adds a touch of luxury to the stay. The made-to-order waffles with all the toppings at breakfast are a delicious treat.

All was wonderful, nothing to improve.

Great personal touch with a welcome letter upon arrival. Beautiful views from the room. Fantastic staff from the front desk to the breakfast chef. Comfortable beds and complimentary valet service. Lovely lounge with an amazing city view.

The spa tub in our room was a great addition and the included breakfast had plenty of options. The staff were accommodating and friendly, and the rooms were beautifully decorated with a touch of art deco. The bathroom was spacious and well-equipped. a comfortable and enjoyable stay.

Great location, friendly staff, free and reliable Wi-Fi, easy valet parking, above-average hotel breakfast, spacious rooms.

Nothing at all.

The location of the hotel was fantastic, just a short walk away from the main attractions. the staff were extremely friendly and helpful, making our stay enjoyable. Additionally, the breakfast provided was delicious and had a good variety of options to choose from.

On the downside, the cleanliness of the hotel could have been better. There were some areas in the room that were dusty and the shower had mold.

We had a fantastic stay at this hotel. The staff were friendly and welcoming, making us feel right at home. The breakfast, which was free, offered a variety of delicious options. The hotel's location was excellent, as it was within walking distance of the state park entry to see the falls, the Seneca Casino, restaurants, and the Visitors Center. We were able to explore all these attractions conveniently on foot. Additionally, the hotel provided free valet parking, allowing us to leave our car and easily explore the city on foot. We even had the opportunity to watch the fireworks from the top floor, which was a nice touch.

Can honestly say there wasn't anything not to like.

I had the most amazing stay at this hotel. The staff went above and beyond to make me feel welcomed and taken care of. For instance, when I asked about the location of the ice machine, they not only told me but also brought it to my room along with some delicious freshly baked cookies. The hotel itself is absolutely beautiful, with ornate rooms and well-designed lounges. There's even a lounge at the top of the hotel where you can enjoy a stunning view. The best part is that the hotel is conveniently located on the American side of Niagara Falls, so I didn't need a passport to get there. Everything, including the Niagara Falls State Park and the casino, was within walking distance from the hotel. The hot breakfast served each morning was a wonderful bonus.

Can't fault the property in any way.

During our stay at The Giacomo, we experienced exceptional service and attention to detail. The hotel staff went above and beyond to ensure a memorable stay. The beautiful design of the hotel added to the overall ambiance. The complimentary breakfast had a good selection and was a great start to our day. The valet parking service was a convenient and appreciated perk. I highly recommend this hotel for a fantastic experience.

The location of this hotel is perfect for exploring the beauty of the surrounding area. Just a short walk away from the falls and the Rainbow Bridge, it made our stay very convenient. The staff at the hotel were incredibly helpful and friendly, always willing to provide information about local attractions and ensuring our needs were met. The basic amenities provided were great, and we especially enjoyed the comfortable rooms and the breathtaking view of the rapids leading to the falls. Additionally, the breakfast offered at this hotel was top-notch, with a wide selection of delicious food that left us feeling satisfied.

All was exceptional, nothing to complain about at this hotel.

This hotel is located in a very convenient area near various attractions. Visitors can easily explore the area by foot to the falls, museums, and parks. Guests can enjoy modern and well-decorated rooms furnished with a fridge, Keurig coffee makers, and comfortable bedding. The staff is very helpful in assisting any inquiries, providing excellent room service, and ensuring customer satisfaction. The complimentary breakfast is a highlight, including hot dishes such as eggs and bacon, with pastries for a lighter breakfast.

Some guests experienced issues with heating or lighting in their rooms.

The room was spacious and luxurious, with a large bathroom featuring a jetted tub. The breakfast was delicious and convenient. I loved the location close to all the attractions. I highly recommend this hotel for a relaxing stay.