I had a long flight and arrived at Marunouchi Hotel at 7:30am, hoping to get some rest. Unfortunately, I had to wait until 3pm to check-in. However, once I got to my room, I was impressed with its cleanliness and comfort. The direct access to the Tokyo Station basement level was a huge convenience, especially in the cold weather. Despite the late check-in, I found the staff to be excellent and helpful. I would recommend this hotel for its location and comfortable rooms.

The value for money at this hotel was excellent and the room was cleverly designed with no lack of space. The location, right across from Tokyo Station, was fantastic and the staff treated me like royalty.

The breakfast option could be improved with more variety.

The hotel's location was fantastic, being situated close to the train station and major business districts. This made it very convenient for exploring the city and getting around. The staff at the hotel were very attentive and helpful, providing excellent service. Additionally, the breakfast provided was top-notch, offering a choice between Japanese or French/international dishes.

One disappointment was the poor customer service in terms of billing. The hotel did not inform us in advance about the amount that would be charged to our credit card ahead of time, which was significantly higher than the price we had agreed upon for our stay.

Fantastic location with underground access to train station. Friendly staff, some speak English. Clean and reasonably new. Good internet. Linked to shopping center. Room service and on-site massage service available. Good dining options nearby. Nice design and atrium in hotel. Nice view from room. Quiet. Close to Imperial Palace park. Would choose again.

The hotel's location close to Tokyo station is excellent, making it convenient for transportation. It was a breeze to catch the Narita express or the trains to Haneda from this hotel. The hotel is adjacent to Tokyo station, making it easy to navigate through this city. The hotel facilities are clean and well-maintained. The staff at this hotel are friendly and helpful.

It was all superb.

I stayed at Marunouchi Hotel twice during my trip to Tokyo. The hotel's location is excellent, right next to Tokyo Station with a nice view of the surroundings. The underground passageway connecting the hotel to the station made it extremely convenient for commuting and shopping. The facilities were spacious and clean, and the staff were helpful and friendly. I also loved the connection to the shopping mall, which had the biggest book store with a large collection of English books. I highly recommend this hotel and will definitely be staying here again.

Recommend this hotel.

Great location, cozy rooms, friendly staff, good breakfast variety, stunning view of Tokyo Station.

Nothing, all excellent.

Best aspects about my stay were the spacious and clean rooms with beautiful city views and the efficient housekeeping staff. The rooms were large and well-maintained, offering a mesmerizing view of the city lights at night. It was truly a delight to come back to a well-made up room even during a quick break in the afternoon. Additionally, the hotel's close proximity to the main train station made it extremely convenient for commuting and exploring the city.

Worst aspects of my stay were the noise from the train station that could be heard in the room overlooking it. As a light sleeper, it was a little bothersome, although the absence of trains in the middle of the night provided some respite.

We had a fantastic stay at a hotel conveniently located near Tokyo Station. It was a breeze getting around, whether connecting underground or taking the Shinkansen. The reception and lobby were stunning, and staff offered excellent service. Despite the minor annoyance of the elevator key card system, we thoroughly enjoyed the spacious and clean facilities. The highlight was the helpful staff who went above and beyond to recover a lost passport. I highly recommend this hotel for its great location and high-quality experience.

The hotel's location is incredibly convenient as it is super close to Tokyo train station. It is also situated in the Marunouchi area, which is known for its shopping center. The rooms are spacious and clean, with fancy bathrooms and beautiful views of Tokyo station. The staff is friendly and helpful, providing excellent service. The breakfast options are top-notch, with a wide variety of high-quality dishes to choose from. Additionally, the hotel provides a smart phone in each room for free internet and calls.

The wifi can be a bit frustrating as it may not be as reliable as using one's own phone.

Convenient location, comfortable room, good breakfast, helpful staff, well-presented amenities, beautiful reception.

No negative aspects.

We had a fantastic stay at a high-quality hotel in a perfect location. The proximity to Marunouchi and walking distance to interesting places and good restaurants was a huge plus. We loved that we could access many shops and restaurants directly from the hotel's basement, without having to go out in the cold. The hotel staff were extremely friendly, helpful, and efficient, going above and beyond to assist us. The room was surprisingly spacious by Japanese standards, adding to our overall comfort and enjoyment.

Can't think of anything 🤔

We had an amazing stay at the hotel. The cleanliness was impeccable, with spotless rooms and facilities. The location was perfect, with easy access to transportation, including high-speed trains just a short indoor walk away. Being right across from the central station made exploring this city a breeze. Not to mention, the hotel's proximity to the Imperial Palace park added a touch of tranquility to our stay. The staff was friendly and accommodating, always ready to assist with any requests.

Can honestly say there wasn't anything not to like.

Convenient location with easy access to the underground. Elegant decor, clean and well-maintained rooms. Outstanding breakfast options in separate restaurants. attentive and friendly staff.

The location of the hotel was absolutely perfect. It was conveniently located near a major train station, making it easy to explore Tokyo. The staff at the front desk went above and beyond to assist us. They even helped us with getting our rail passes delivered on time, ensuring a smooth journey. The level of customer service provided was exceptional.

Although I didn't personally experience any issues, I heard some noise from the adjacent Tokyo station during the day. Also, if you're looking for a traditional Japanese hotel experience, this might not be the best choice as it has more of a western style.