During my business trip at Westin Rusutsu Resort in Rusutsu, the seasonal scenery provided a serene setting for relaxation. I indulged in a rejuvenating aroma treatment at Averara, elevating my stay. the caring and attentive staff made sure my family of four felt welcomed and even treated my kids to complimentary ice cream as Marriott silver members. the spacious rooms offered breathtaking views, comfortable beds, and helpful amenities.

Minor inconvenience with the layout of the room, having to navigate steep stairs for nighttime bathroom visits.

The room was so spacious and cozy, with amazing mountain views that made me feel like I was in a winter wonderland. As a karaoke-loving guest, I appreciated the comfy sitting area for relaxing after a day of skiing.

The steep stairs to go to the bathroom at night were a bit inconvenient for me.

Just stayed in a beautiful hotel with amazing views. LOVED the huge bathroom and helpful staff. Pool and sauna were better than in photos. Would definitely choose to stay here again! .

Great value for the spacious loft room with breathtaking views. Location convenient, staff caring and helpful.

Breakfast selection could be more varied for better experience.

I adored the cozy charm of the hotel's decor, especially the lovely sitting areas that made relaxing so enjoyable. As a senior, the easy accessibility of the general areas and the thoughtful design of the hotel made moving around a breeze, allowing me to soak in the stunning views effortlessly. Cons: the children working there should be more attentive to the needs of senior guests.

Stayed at an amazing resort with spacious loft apartments boasting breathtaking mountain views. Staff incredibly attentive, provided helpful tips for skiing gear, lift tickets & dining options. Enjoyed the apartment style layout with a cool split level for families. Great breakfast buffets at Atrium & delicious dining at Kazahana restaurant. Kids LOVED the Murphy beds & the free ice-cream treat was a sweet surprise. the jacuzzi with different scents infused daily was a lovely touch. Fantastic location connected via monorail to nearby activities & ski areas. Staff went above and beyond, making us feel cared for and valued. A truly memorable, relaxing retreat for families seeking both comfort and adventure.

Exceptional Service and Stunning Views

the stunning views of the snow-covered mountains from our apartment-style room were absolutely breathtaking. improvements could be made in terms of providing more pillow options.

stayed at a wonderful hotel in rusutsu. this time at westin was exceptional. the apartment-style rooms were spacious with stunning views, and the attentive staff made our stay unforgettable.

lack of cutlery and plates.

Tasty breakfast, excellent views, spacious room, comfortable beds, easy parking, friendly staff.

Nothings.

Spacious rooms, split across two floors. Decent facilities, great views. Windows make room hot, but improved later. Didn't dine in, went nearby. Onsen small, but nice. Good value, comfortable rooms.

The location of the hotel is perfect for skiing enthusiasts, with easy access to the slopes via a monorail to the Rusutsu resort. The hotel is also conveniently located right on the ski slopes, allowing guests to ski in and ski out effortlessly. Additionally, the hotel is just a short walk away from the shopping mall, providing easy access to various amenities and dining options. Guests can enjoy breathtaking views of Mt Isola and the gondola from the spacious and well-designed loft-style rooms.

Limited options for dining may be a drawback for those seeking a variety of food choices.

Amazing skiing experience, beautiful views from the hotel. Convenient ski locker and easy onsen access.

Limited food and shopping options nearby. Some noise from bed sheets.