Aloft Tulum Hotel, Tulum (Mexico) - Deals & Reviews

We had an amazing stay here! The location is perfect, easy to access the beach and there are many restaurants nearby. We were able to rent a car and explore the area. The service was outstanding, from the housekeeping to the tours/ticket assistance, everything was perfect. We loved the room amenities like the ironing facilities, tea and coffee facilities, and the mini-bar. The rooftop pool was the perfect place to relax after a day of sightseeing. The sun loungers and garden furniture were comfortable and the view was stunning. We also appreciated the free Wi-Fi and the luggage storage. We highly recommend this place to everyone!

The perfect place to spend an unforgettable Christmas vacation, this hotel had it all. the complimentary gym and rooftop pool were outstanding, and we appreciated the well-organized and clean restrooms. It was also conveniently located between the town center and the beach area. the fact that we could park with ease was a huge plus and the food and drinks were definitely worth the price, so we didn't even have to worry about finding new places to eat. One of our favorite parts was the modern decor that exuded elegance and relaxation.

Although we loved the hotel, the value for money was not international standard with add-ons like no free bikes and a lack of prompt staff training to better handle customer complaints. Waiting to be seated for breakfast and dealing with staff that didn't seem to be totally on top of cleaning detracted from our otherwise wonderful experience.

The hotel is conveniently located close to both the beach and Yal-ku lagoon, providing plenty of opportunities for outdoor activities and water sports. Guests have mentioned that the rooms were clean and comfortable, with modern bathrooms. The staff was friendly and provided good service. The breakfast offered at the hotel was mentioned as one of the best in the area. Furthermore, the property had great facilities, such as a rooftop pool and a bar with a great atmosphere.

One downside mentioned by guests is that there was construction going on, creating noise throughout the day, which could be disruptive for those seeking a peaceful retreat.