The location is stunning, right by the lake and with beautiful gardens. It's also close to main sights, restaurants, minimarts, and the bus stop for Arrowtown. Great service from the staff, with no bad experiences.

Felt completely relaxed, no reason to complain.

Located by the lake, close to clubs, bars, and restaurants. Staff went above and beyond for our honeymoon, room upgraded for free. Amazing breakfast with a beautiful view. Air conditioner leaked, so we were upgraded again to a stunning lake side king room. Staff were friendly, professional, and attentive.

I had a great stay at the hotel! The food in the restaurant was delicious and the breakfast buffet offered great value. The staff were extremely friendly and helpful. Plus, the location was very convenient and easy to get around.

Hotel breakfast could have been better with more variety.

Great location with beautiful views. The hotel is conveniently located near the town and waterfront, making it easy to explore the area. The staff were friendly and accommodating, ensuring a pleasant stay. The hotel's modern and clean atmosphere was also a plus, creating a comfortable environment for guests.

There were a few downsides to my experience at the hotel. the parking situation was a bit chaotic and there was a lack of information provided before arrival.

Perfect Location, Free Wi-Fi, Daily Room Service, Convenient Bar, Excellent Breakfast Options.

Nothing all excellent.

I recently stayed at Novotel in Queenstown for a family holiday. Despite a sudden emergency back home, the staff at Novotel went above and beyond to take care of me during my stay. I am forever grateful for their kindness and support, especially James, Aman, and Shubam. The location of the hotel is fantastic, close to restaurants yet on a quiet street. The rooms are clean and comfortable, and the top floor facing the back of the property is wonderfully peaceful. The breakfast is delicious, the bed is comfy, and the staff are friendly. The hotel also offers valet parking for convenience. I wish I had stayed here from the beginning of my trip. Highly recommend!

Strongly recommend this hotel.

We had a perfect stay at this luxurious hotel! We loved the location just a few steps away from the lake and the bustling city centre. The staff provided great service, from the friendly receptionists to the housekeeping team who made sure our room was always clean and comfortable. In addition, we enjoyed free wi-fi and a welcome drink upon our arrival.

Although there were no lake views from our room, we appreciated the serene atmosphere and privacy of the place. We were impressed by the facilities available to us, such as the leisure spa, fitness centre, swimming pool, and jacuzzi.

Great location, helpful staff, homey atmosphere, delicious breakfast, beautiful lake views, spacious rooms.

Hard to think of anything.

The location of the hotel is unbeatable, right in the heart of town and just a short walk away from many restaurants and shops. I appreciated the daily housekeeping and the staff were always ready to help. I recommend this hotel for its great location and service.

Excellent location, clean and comfortable room. Breakfast buffet includes omelette bar, juicer, and waffle machine. Helpful and friendly activities desk team. Room and bathroom were surprisingly clean. Limited parking and ongoing roadworks, hotel parking recommended.

We absolutely loved our stay at the hotel. The location couldn't have been better as it was right next to the lake and close to shops and restaurants. We were able to easily walk to major attractions within the city, making it incredibly convenient for exploring. The cleanliness of the hotel was impeccable, and the facilities were top-notch. We especially enjoyed the private spa room, which was a wonderful way to unwind after a long day of sightseeing. The staff at the hotel were excellent - friendly, accommodating, and always willing to help. this hotel provided us with a fantastic experience in every aspect.

Could not be improved in any way.

Great location by the lake, central and handy. Friendly staff. Free parking and birthday treats. Comfortable beds and included wifi.

Felt warm, no reason to complain.

We absolutely loved our stay at this hotel! The location couldn't have been better, just a stone's throw away from the town center and right behind the public beach for the lake. It made exploring Queenstown so convenient and enjoyable. The staff here are truly exceptional, providing top-notch service from the moment we checked in. The reception desk staff were friendly, informative, and extremely efficient. We were even able to request to be placed in rooms next to each other, which was a lovely touch. The room itself was comfortable and had all the necessary amenities to ensure a pleasant stay. The hotel also offered a range of facilities and services, including room service, laundry, and a shuttle service, which added to the overall luxury experience.

We highly recommend this hotel to anyone visiting this amazing location.

I really appreciated the hotel's location, as it was in close proximity to the town centre, shopping outlets, and gondola. The room was pleasant and tidy, and the bathroom was clean. The service was satisfactory, and breakfast was acceptable. I also enjoyed the views that were available from my room's windows.

Great location within walking distance to everything. Friendly and accommodating staff. Clean rooms with personalized touch. Excellent tour desk service. Convenient car park.