The location was excellent, with easy access to popular attractions and the South Bank. The in-hotel breakfast was a good value for the area, and the concierge was knowledgeable and helpful, even printing out tickets for attractions.

The check-out process was chaotic, which was expected, but still inconvenient. The mini-bar in the room was not replenished and contained open food and drinks from a previous guest, which took multiple attempts to rectify.

The room was spacious, clean, and presented well. Staff were friendly, welcoming, and quick to assist. The hotel is in an excellent location, very close to the underground and major landmarks. The breakfast was delicious. The hotel facilities, including the spa, were excellent.

All good.

The hotel's guest relations team was exceptional, providing personalized notes and treats. The staff at the front desk, breakfast, and executive lounge were kind, professional, and efficient. The rooms were clean, with comfortable bedding and well-designed bathrooms. The location was convenient, with a tube station and buses right across the street, and key landmarks within walking distance.

Could not be improved in any way.

We loved staying at this hotel! The location was perfect for us as it was right in front of a metro station and a bus stop for the 148 bus to Buckingham Palace. Plus, it was just a short walk to the pier to see the sea world aquarium and London Eye. The service and amenities were top-notch, including room service, laundry services, tours/ticket assistance and tea and coffee facilities in our room. We even had access to an indoor swimming pool, sauna, steam room, and jacuzzi in the leisure spa and wellness centre.

Recommend this place to anyone looking for a great hotel experience, no complaints whatsoever.

Cleanliness: Hotel was modern and clean. Hotel facilities: Enjoyed the swimming pool and sauna. Location near metro station: Very close to the tube station, making transportation easy. Staff: The lady on the check-in desk was lovely and explained everything to us.

All was good.

Wine and strawberries for wedding anniversary. No time for spa and gym. Great location to explore London. Excellent buffet breakfast with real apple juice. Professional and friendly staff. Fantastic rooms with comfy bed. Interesting view. Good selection of cocktails. Can't wait to return. Personalized note and treats. Pleasant front desk staff. Kind and efficient breakfast servers. Wonderful lobby scent. Clean white bedding. Nicely designed bathroom. Good closet and drawer space. Very good breakfast with fresh juices. Warm food bites in Executive lounge. Excellent online check-in and out. Centrally located, 5-minute walk to transportation. Spotless hotel. Helpful and friendly staff. Huge breakfast with plenty of choice. Clean and bright rooms with blackout blind. Easy-to-use aircon and flatscreen TV. Excellent staff for 40th anniversary. Breakfast choice is good.

Convenient location, modern and clean. Helpful staff, quick room service. Excellent breakfast with a variety of options. Digitalized system for smooth check-in and check-out.

I stayed at Park Plaza for our Wedding anniversary and it was a perfect choice. The location is great for exploring the city, with major attractions within walking distance and public transportation easily accessible. The room was quiet, clean, and comfortable, ensuring a restful stay. The breakfast selection was excellent, and the staff were friendly and professional. I also loved the digitalized system, making services smooth and convenient. Can't wait to return!

Totally recommend this hotel.

The hotel had great technology in the room, with a button pad to control lights and curtains. The views from the full-length window were amazing, and the staff were friendly. The location was convenient, just seconds from the Lambeth North tube station.

Felt like our own home, no complaints.

We loved this hotel's convenient location right by the tube station, making it easy to travel around Waterloo and beyond. The staff were incredibly polite and the breakfast was delicious with waffles served on the weekends.

No major complaints, everything was ok.

The location, room cleanliness, modern features, multiple plugs for electronics, and ample storage space were all great. The contemporary aesthetics grew on me, and the room had a pleasant and inviting scent. The spaciousness, comfortable bed, nice shower, and quietness of the room made for a relaxing stay. The restaurant and lounge were also lovely.

Not one thing.

I had such a great stay at this luxurious hotel! The location was absolutely fantastic, with so many attractions within a 20-minute walk. And being right across the underground station made it super easy to explore the city. The staff provided amazing service from start to finish, responding to all of our requests and making sure we had everything we needed. The room itself was so comfortable, with a really comfy bed and blackout blinds that helped me get a great night's sleep. Plus, the modern lighting system was a cool touch, allowing me to create the perfect mood in the room. the service and quality of this hotel were top-notch.

I highly recommend this hotel to anyone looking for a luxury stay. The location, service, and comfortable rooms really make it a standout choice.

I got great value for my money at Park Plaza. The room was clean and comfortable, with a nice view of the trains at Waterloo. The staff were friendly and helpful, and the location was very convenient.

The only thing that could have made the breakfast better are the breakfast items could have been more varied.

Spacious room, excellent amenities, great breakfast, friendly staff, convenient location.

Nothing all good.

Clean room, well-equipped, daily tea and biscuit replenished, impressive room amenities, great location near London Eye.

Don't have any issues at all.